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Protos Jobs (NOW HIRING)

Protos Security

Client Support Team Lead

Roanoke, VA · On-site

Protos Security Job Title: Client Support Team Lead Reports To: Client Support Supervisor Location: Roanoke, VA - Onsite Company Overview Protos Security, a subsidiary of Security Services Holdings ...

Protos Security

Scheduler

Roanoke, VA · On-site

$52K/yr

Protos Security Job Title: Scheduler Reports To: Floor Supervisor Location: Roanoke, VA Rate: Starting at $52,000 Shift: Weekend availability required. Multiple shifts available: 8:00 AM-4:00 PM, 4 ...

Protos Security

Monitoring Lead

Norcross, GA · Remote

$20 - $21/hr

Protos Security Job Title: Monitoring Lead Reports To: Manager, Monitoring Location: Norcross GA, On-Site Company Overview Protos Security, a subsidiary of Security Services Holdings, is the largest ...

Protos Security

Client Support Supervisor

Roanoke, VA · On-site

$34/hr

Protos Security Job Title: Client Support Supervisor Reports To: Dispatch Manager Location: Roanoke, VA - Onsite Rate: Starting at $34.00/hr Company Overview Protos Security, a subsidiary of Security ...

Protos Security

Scheduler

Roanoke, VA · On-site

$52K/yr

Protos Security Job Title: Scheduler Reports To: Floor Supervisor Location: Roanoke, VA Rate: Starting at $52,000 Company Overview Protos Security, a subsidiary of Security Services Holdings, is the ...

Protos Security

Accounts Payable Coordinator

Roanoke, VA · On-site

$20 - $22/hr

Protos Security Job Title: Accounts Payable Coordinator Reports To: Accounts Payable Supervisors Location: : Roanoke, VA Company Overview Protos Security, a subsidiary of Security Services Holdings ...

Protos Security

Manager of Benefits

Norwalk, CT · On-site

$105K - $115K/yr

Company: Protos Security Job Title: Benefits Manager Reports To: Sr. Director of HR Operations Location: Hybrid, Norwalk CT Company Overview Protos Security, a subsidiary of Security Services ...

WIND RIVER TOBACCO COMPANY LLC

Machine Operator

Wilson, NC · On-site

$35 - $42/hr

This role requires a strong understanding of Focke 350 or Protos 80/ 90 machine systems and the ability to troubleshoot equipment issues as they arise. The Machine Mechanic will play a crucial role ...

Tecovas

Apparel Product Developer

Austin, TX · On-site +1

$75K - $85K/yr

Work within our apparel milestone process to deliver all protos through the various stages, starting at design handoff and ending at production and participating in QC for ongoing issues. * Partner ...

Tecovas

Apparel Product Developer

Austin, TX · On-site

$75K - $85K/yr

Work within our apparel milestone process to deliver all protos through the various stages, starting at design handoff and ending at production and participating in QC for ongoing issues. * Partner ...

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$98.5K

$154.8K

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How much do protos jobs pay per year?

As of Jul 18, 2026, the average yearly pay for protos in the United States is $154,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,000.00 and $170,000.00 per year, depending on experience, location, and employer.

What are Protos?

Protos can refer to different things depending on the context. In the tech and gaming industries, 'Protos' commonly refers to the Protoss, a playable alien race in the StarCraft video game series developed by Blizzard Entertainment. Alternatively, 'Protos' may refer to prototypes or early models in product development, or to certain scientific or technological projects named 'Protos.' If you are referring to a specific field or context, please clarify for more detailed information.

What are the key skills and qualifications needed to thrive as a Protocol Specialist, and why are they important?

To thrive as a Protocol Specialist, you need expertise in diplomatic procedures, event planning, and cross-cultural communication, often supported by a relevant bachelor's degree or international relations experience. Familiarity with tools like event management software, scheduling platforms, and knowledge of international protocol standards is typical. Strong interpersonal skills, attention to detail, and discretion are vital soft skills to build trust and ensure smooth interactions. These abilities are crucial for facilitating formal events, maintaining professional relationships, and avoiding misunderstandings in multicultural or governmental environments.

What are some common challenges faced by professionals working in prototyping (Protos) roles, and how can they be addressed?

Professionals in prototyping roles often encounter challenges such as rapidly iterating designs based on frequent feedback and balancing speed with accuracy. Working closely with cross-functional teams, they must clearly communicate design changes and technical constraints while adapting to shifting project priorities. Staying organized and maintaining documentation helps manage multiple prototypes simultaneously. Embracing collaboration and employing agile methodologies can help address these challenges and lead to more successful prototype development.
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Protos jobs near you
Client Support Team Lead

Client Support Team Lead

Protos Security

Roanoke, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Protos Security rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

7th of 108 rated security

Job description

Company: Protos Security
Job Title: Client Support Team Lead
Reports To: Client Support Supervisor
Location: Roanoke, VA - Onsite

Company Overview

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.

Position Summary

Protos is seeking a highly motivated Client Support Team Lead to join our team. Reporting directly to the Client Support Supervisor, this role is responsible for participating in and leading ground tactics of the dispatch floor in a fast-paced, results-driven environment.


The Client Support Team Lead actively monitors service queues, incoming requests, escalations, scheduling activity, and daily operational workflows to ensure tasks and client needs are executed accurately and without delay. This role works directly alongside frontline dispatchers and support personnel to manage high-volume activity, troubleshoot operational issues, coordinate resources, and provide real-time support during critical, urgent, or time-sensitive situations.


Essential Duties & Responsibilities

  • Lead and support frontline teams effectively through excellence in operational tasks and responsibilities.
  • Deliver exceptional client support and customer service to internal and external stakeholders by fostering a service-focused culture centered on responsiveness, professionalism, and problem resolution.
  • Resolve escalated officer, guard, coordinator, client, service partner, and internal inquiries in accordance with established policies, procedures, and service expectations while effectively navigating operational challenges and complex situations.
  • Communicate clearly and professionally with clients, officers, vendors, providers, guards, and internal departments regarding requests, issue resolution timelines, operational updates, and service outcomes.
  • Collaborate with vendors, provider partners, and internal departments to resolve officer and guard related concerns and maintain positive working relationships that support operational success.
  • Partner with vendors, provider partners, and internal departments to resolve officer and guard-related concerns while maintaining collaborative relationships that support operational success and service continuity.
  • Utilize multiple software platforms, reporting systems, and online tools to perform analysis, track performance metrics, and complete operational tasks effectively.
  • Assist leadership with onboarding, training coordination, schedule management, policy reinforcement, and execution of departmental initiatives and operational priorities.
  • Execute all assigned tasks, responsibilities, and additional duties as directed with integrity and efficiency.

Qualifications & Experience

  • High School Diploma or GED required, associate or bachelor’s degree in business, criminal justice, or related field preferred.
  • Minimum of one (1) year of team leadership experience in logistics, scheduling, dispatch, or a similarly fast-paced operational environment required.
  • Assesses risk quickly while balancing policy adherence with situational discretion.
  • Maintains clarity, focus, and composure under pressure.
  • Demonstrates unwavering honesty and accountability.
  • Communicates clearly, confidently, and effectively both Client facing and internally.
  • Strong analytical and problem-solving skills.
  • Process driven, detailed oriented and highly organized.
  • Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and with appropriate urgency.

Why You’ll Love Working With Us

At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:

  • Purpose Driven Work – Every role contributes to building smarter, more secure environments
  • Growth Opportunities – Mentorship, cross functional projects, and career development
  • Collaborative Culture – Open communication, respect, and team first thinking
  • People First Values – Inclusive culture and generous employee support

Benefits Include:

  • Competitive compensation
  • Health, Vision, Dental, and Life Insurance
  • Employee Assistance Program
  • FSA / HSA
  • 401(k) with employer contribution
  • Excellent Paid Time Off (24 days)
  • Collaborative work environment (and great coffee!)


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing).

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.


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