ZipRecruiter

Log In

1

Protocall Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsProtocall Jobs

Protocall information

What is the difference between Protocall vs Medical Receptionist?

AspectProtocallMedical Receptionist
Required CredentialsHigh school diploma, training in communication and schedulingHigh school diploma, medical office training or certification
Work EnvironmentHealthcare facilities, clinics, hospitalsDoctor's offices, clinics, hospitals
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, outpatient clinics
Common Search & ComparisonCustomer service, scheduling, patient communicationPatient check-in, appointment scheduling, administrative support

Protocall and Medical Receptionist roles both involve patient communication and administrative tasks in healthcare settings. However, Protocall often emphasizes customer service and scheduling, while Medical Receptionists focus more on patient check-in and administrative support. Both roles require similar credentials and are used across healthcare providers, making them closely related in the industry.

How much does Protocall pay?

Protocall pay rates vary depending on the specific role, location, and experience level. Entry-level positions often start around minimum wage, with some roles offering higher pay based on skills and responsibilities. It is recommended to check the company's official job postings or contact their HR department for precise salary information.

What are some common challenges faced by Protocall specialists, and how can they be addressed?

Protocall specialists often face challenges related to managing high call volumes, responding to individuals in crisis, and maintaining emotional resilience. Balancing empathy with professional boundaries can be demanding, especially when handling sensitive or urgent situations. To address these challenges, specialists benefit from ongoing training, strong supervisory support, and regular debriefings with their team. Many organizations also provide access to mental health resources and encourage peer support to help staff maintain their well-being.

What are the key skills and qualifications needed to thrive as a Protocol Officer, and why are they important?

To thrive as a Protocol Officer, you need strong organizational skills, attention to detail, and a thorough understanding of diplomatic or corporate protocol, usually supported by a degree in international relations, communications, or a related field. Familiarity with event management software, scheduling tools, and sometimes foreign language proficiency is beneficial. Excellent interpersonal skills, cultural sensitivity, and discretion help Protocol Officers build relationships and manage high-profile events smoothly. These competencies are essential to ensure seamless interactions, uphold organizational reputation, and manage complex logistical arrangements in formal settings.

Does Protocall Services drug test?

Protocall Services typically conducts drug tests as part of their hiring process, especially for roles that involve safety-sensitive responsibilities. Candidates should be prepared to undergo drug screening, which may include urine tests, before employment is confirmed.

What are Protocall jobs?

Protocall jobs typically refer to positions within Protocall Services, a company that provides telephonic behavioral health support, crisis intervention, and counseling services. Employees in these roles may work as crisis counselors, clinical supervisors, or support staff, helping individuals in need of mental health assistance. The primary responsibilities include answering crisis calls, assessing risk, providing emotional support, and connecting callers to appropriate resources. These jobs require strong communication skills, empathy, and, often, relevant credentials or experience in mental health or social work.

Is Protocall a legit company?

Protocall is a staffing and call center company that provides customer service and telemarketing roles. Its legitimacy can vary by location and specific branch, so job seekers should research reviews and verify employment details before applying.

What are protocall services?

Protocall services typically refer to communication or coordination services provided by a company or organization, often involving scheduling, customer support, or administrative assistance. In a job context, roles may include managing calls, coordinating appointments, or providing client support using communication tools and protocols.
More about Protocall jobs
What cities are hiring for Protocall jobs? Cities with the most Protocall job openings:
What states have the most Protocall jobs? States with the most job openings for Protocall jobs include:
What job categories do people searching Protocall jobs look for? The top searched job categories for Protocall jobs are:
Protocall jobs near you
Infographic showing various Protocall job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Fully Remote - Licensed Social Work Associate Advanced (LSWAA) in Seattle, WA

Fully Remote - Licensed Social Work Associate Advanced (LSWAA) in Seattle, WA

Protocall Services

Seattle, WA • On-site, Remote

$28.55 - $32.55/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 25 days ago

Job description

Education (one of the following required):
  • MSW, PsyD, or PhD in a behavioral health field, OR
  • M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program

Licensure Requirements: Licensure must be active and in good standing
Location Requirements: Remote, Washington residency required
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.

Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

Apply