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Protocall Communications

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Business Development Representative

Philadelphia, PA · On-site

$39K - $100K/yr

Protocall is hiring High-Energy Business Development Representatives offering uncapped commission and growth opportunities!! Why work for Protocall? Protocall partners with Constellation Energy, the ...

Protocall Communications

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Business Development Representative

Norwalk, CT · On-site

$39K - $100K/yr

Protocall is hiring High-Energy Business Development Representatives offering uncapped commission and growth opportunities!! WITH A $500 SIGN ON BONUS!! Why work for Protocall? Protocall partners ...

Protocall Communications

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Inside Sales Representative

Hanover, MD · On-site

$39K - $100K/yr

Why work for Protocall?? Protocall works hard to create a successful work environment that is built around learning, development and personal growth. We offer a day time work schedule with ...

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Protocall information

What is the difference between Protocall vs Medical Receptionist?

AspectProtocallMedical Receptionist
Required CredentialsHigh school diploma, training in communication and schedulingHigh school diploma, medical office training or certification
Work EnvironmentHealthcare facilities, clinics, hospitalsDoctor's offices, clinics, hospitals
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, outpatient clinics
Common Search & ComparisonCustomer service, scheduling, patient communicationPatient check-in, appointment scheduling, administrative support

Protocall and Medical Receptionist roles both involve patient communication and administrative tasks in healthcare settings. However, Protocall often emphasizes customer service and scheduling, while Medical Receptionists focus more on patient check-in and administrative support. Both roles require similar credentials and are used across healthcare providers, making them closely related in the industry.

What are some common challenges faced by Protocall specialists, and how can they be addressed?

Protocall specialists often face challenges related to managing high call volumes, responding to individuals in crisis, and maintaining emotional resilience. Balancing empathy with professional boundaries can be demanding, especially when handling sensitive or urgent situations. To address these challenges, specialists benefit from ongoing training, strong supervisory support, and regular debriefings with their team. Many organizations also provide access to mental health resources and encourage peer support to help staff maintain their well-being.

What are the key skills and qualifications needed to thrive as a Protocol Officer, and why are they important?

To thrive as a Protocol Officer, you need strong organizational skills, attention to detail, and a thorough understanding of diplomatic or corporate protocol, usually supported by a degree in international relations, communications, or a related field. Familiarity with event management software, scheduling tools, and sometimes foreign language proficiency is beneficial. Excellent interpersonal skills, cultural sensitivity, and discretion help Protocol Officers build relationships and manage high-profile events smoothly. These competencies are essential to ensure seamless interactions, uphold organizational reputation, and manage complex logistical arrangements in formal settings.

What are Protocall jobs?

Protocall jobs typically refer to positions within Protocall Services, a company that provides telephonic behavioral health support, crisis intervention, and counseling services. Employees in these roles may work as crisis counselors, clinical supervisors, or support staff, helping individuals in need of mental health assistance. The primary responsibilities include answering crisis calls, assessing risk, providing emotional support, and connecting callers to appropriate resources. These jobs require strong communication skills, empathy, and, often, relevant credentials or experience in mental health or social work.
More about Protocall jobs
What cities are hiring for Protocall jobs? Cities with the most Protocall job openings:
What states have the most Protocall jobs? States with the most job openings for Protocall jobs include:
What job categories do people searching Protocall jobs look for? The top searched job categories for Protocall jobs are:
Protocall jobs near you
Crisis Counselor - Fully Remote in Eugene, OR

Crisis Counselor - Fully Remote in Eugene, OR

Protocall Services

Portland, OR • On-site, Remote

$24.35 - $26.35/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 18 days ago

Job description

Benefits
  • Comprehensive medical, dental, and life insurance plans
  • 401(k) retirement plan with company match
  • Short-term and long-term disability (STD/LTD) coverage
  • Employee Assistance Program (EAP) services
  • Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
  • Company-matched student loan repayment program
  • Opportunities for career growth and advancement
Education and Experience Requirements
  • Education Requirement:
    • Bachelor's Degree from an accredited 4 year college or university.
  • Experience Requirement:
    • Minimum of 1 year direct experience in Behavioral Health or Social Services
Location Requirement:
  • Fully Remote in Oregon
Who We Are:
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.
We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.
Who You Are:
You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods of interaction, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity.
You excel at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued.
Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking door which is a non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocall's fully remote work model, ensuring you have a stable, wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers.
Primary Responsibilities:
  • Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
  • Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
  • Build rapport and foster client engagement during calls.
  • Assess and mitigate risk while maintaining accurate, thorough documentation.
  • Provide resources, information, and referrals as needed.
  • Assist callers in identifying positive coping strategies and developing safety plans.
  • Intervene during emergencies when necessary.
  • Stay calm, professional, and focused while multitasking in a fast-paced environment.
  • This role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need.

What You Can Expect as a New Employee:
As part of Protocall's 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time, you will develop your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking.
This training is an opportunity to enhance your abilities, fill knowledge gaps, and fully prepare you for your role as a telephonic first responder, delivering professional and compassionate support to individuals in crisis. In order to successfully complete this cohort training program, you are expected to develop fluency and demonstrate proficiency in key crisis care skills. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program.
Six Week Cohort Training Schedule: You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks.
Post Cohort Training: After successfully completing Cohort Training you will begin your regular schedule. This schedule is developed in partnership with Protocall's Scheduling Department, during your Pre-Hire/Onboarding process.
ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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