Property Manager Jobs in Springfield, MA (NOW HIRING)

POSITION TITLE:  Property Manager

DEPARTMENT:     Operations

FLSA STATUS:       Exempt

PAY GRADE:          12

REPORTS TO:        Senior Director of Administration

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to support the Agency’s needs by planning, managing and supervising the day-to-day operation and fiscal management of the agency’s residential multifamily properties. The Property Manager is accountable for all day-to-day operations of the property, including but not limited to financials, rent collections, occupancy, coordinating maintenance requests for the properties, and tenant income certifications and re-certifications. The Property Manager is also responsible for ensuring the property is at all times in compliance with Fair Housing laws, Federal Low Income Housing Tax Credit and/ or HUD voucher program (including project based voucher) rules/regulations/procedures, as well as Management's policies and procedures.

SPECIFIC DUTIES AND RESPONSIBILITIES AND

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Under the direction of the Senior Director for Administration the Project Manager has full day-to-day operational responsibility for property and fiscal management of designated properties.
• Establishes reporting procedures, implements and adheres to the compliance reporting requirements for residential properties constructed with HUD HOME funding, LIHTC equity, and funds from the State Department of Housing. 
• Effectively manage properties to achieve maximum occupancy potential.
• Administers leases for tenants and properties with HUD vouchers SRAP vouchers,
• Enhance customer service through quality resident relationships and owner satisfaction.
• Responds and resolves resident requests, concerns and issues in an effective manner, including questions about repairs, rent, rules, etc.
• Works with subsidy providers for inspections, change of rents, other housing issues, and oversees leasing.
• Responsible for record keeping and compliance of written and electronic files.
• Maintains information in property management system.
• Responsible for staying up-to-date and training others about issues relevant to housing compliance requirements.
• Discusses work order issues with residents to verify that problems have been corrected.
• Responsible for certifying and recertifying tenant income annually and at move out on annual basis, maintaining move in and move out files and voucher change information.
• Indirectly manages work of facilities and finance department staff in order to ensure work product meets Property Management criteria.
• Assist with developing an operating budget.
• Define problems, collect data to establish facts and draw valid conclusions.
• Collects rents from all tenants at all designated sites.
• DRAFT all compliance reports as it relates to Property Management.
• Identify growth opportunities and lead department to achieve broader organization goals.
• Completed monthly dashboards to monitor property performance, including financial and occupancy performance.
• Complete tenant files in compliance with LIHTC, HOME and Certified Occupancy requirements, where applicable, for pending applicants, occupants and former occupants of 62 units of Federal LIHTC or State funded apartment units between 2017 and the present.
• Confirm compliance by tenants with eligibility requirements, income and rent limits.
• Adhere to all applicable state and federal regulation regarding leasing of housing financed by the Low-Income Housing Tax Credit housing program.
• Provide report of corrections and action required to mitigate.
• Identify and correct file deficiencies.
• Meet with residents to review necessary corrections. Advise of documentation required to cure deficiencies, assist with collection of third-party documentation as needed and execute corrected certification and lease documents with residents.
• Complete past due and current resident income recertification's to assure continued LIHTC, HOME and rental subsidy program compliance.
• Prepare certification and recertification documents as required.
• Organize and purge resident files in accordance with funder file requirements.
• Establish agency property management leasing, occupancy and tenant recertification policies and procedures, including forms and form letters.
• Performs all other duties as assigned.

MINIMUM SKILLS, TRAINING AND EXPERIENCE

Education: Bachelor degree preferred. Education may be substituted for years of equivalent experience.

Minimum Years of Experience: Three to five (3-5) years of experience as a Certified Occupancy Specialist and a Low-Income Housing Tax Credit Specialist required.

Active Certification in Good Standing:  Certified Occupancy Specialist and a Low-Income Housing Tax Credit Specialist required.

Demonstrated Skills:  Superior customer service skills and organizational skills. Ability to meet deadlines. Proficiency with property management software (Boston post Property Manager preferred), word processing, spreadsheets, e-mail.

Knowledge: Federal, state and local safety regulations.

Driving Required:    YES                 Agency Vehicle:   NO              Employee’s Own Vehicle: YES

Active Driver License in good standing required upon hire and throughout employment.   

ADA COMPLIANCE

Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling and crouching, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). May occasionally involve heavier objects and materials (up to 50 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors.  Some tasks require the ability to perceive and discriminate depths.  Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.

MINIMUM SKILLS, TRAINING AND EXPERIENCE

Education: Bachelor degree preferred. Education may be substituted for years of equivalent experience.

Minimum Years of Experience: Three to five (3-5) years of experience as a Certified Occupancy Specialist and a Low-Income Housing Tax Credit Specialist required.

Active Certification in Good Standing:  Certified Occupancy Specialist and a Low-Income Housing Tax Credit Specialist required.

Demonstrated Skills:  Superior customer service skills and organizational skills. Ability to meet deadlines. Proficiency with property management software (Boston post Property Manager preferred), word processing, spreadsheets, e-mail.

Knowledge: Federal, state and local safety regulations.

Driving Required:    YES                 Agency Vehicle:   NO              Employee’s Own Vehicle: YES

Active Driver License in good standing required upon hire and throughout employment.   

ADA COMPLIANCE

Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling and crouching, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). May occasionally involve heavier objects and materials (up to 50 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors.  Some tasks require the ability to perceive and discriminate depths.  Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.