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Progress Residential Jobs (NOW HIRING)

Progress Residential

Retention Specialist

Tempe, AZ · On-site

Has a thorough and detailed understanding of Progress Residential lease renewal process * Represents the company to current residents and others in a courteous and professional manner - always ...

Progress Residential

Retention Specialist

Tempe, AZ · On-site

Has a thorough and detailed understanding of Progress Residential lease renewal process * Represents the company to current residents and others in a courteous and professional manner - always ...

Progress Residential

Retention Specialist

Tempe, AZ

Has a thorough and detailed understanding of Progress Residential lease renewal process * Represents the company to current residents and others in a courteous and professional manner - always ...

Progress Residential

Construction Technician

Memphis, TN · On-site

$18 - $24.50/hr

The Construction Technician is primarily tasked with maintenance and repair work for Progress Residential vacant homes and providing excellent customer service. .ESSENTIAL FUNCTIONS * Ability to ...

Progress Residential

Construction Technician

Memphis, TN

$18 - $24.50/hr

The Construction Technician is primarily tasked with maintenance and repair work for Progress Residential vacant homes and providing excellent customer service. .ESSENTIAL FUNCTIONS * Ability to ...

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How much do progress residential jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for progress residential in the United States is $16.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.03 per hour, depending on experience, location, and employer.

What is Progress Residential?

Progress Residential is a leading provider of single-family rental homes across the United States. The company owns and manages thousands of high-quality, professionally maintained rental properties in desirable neighborhoods. They offer a range of services to residents, including online rental payments, maintenance support, and flexible leasing options. Progress Residential focuses on providing a positive rental experience and has a strong presence in major metropolitan areas.

What is the difference between Progress Residential vs Property Manager?

AspectProgress ResidentialProperty Manager
CredentialsHigh school diploma or equivalent; leasing or property management experience often preferredHigh school diploma or equivalent; real estate license may be required
Work EnvironmentCorporate office and on-site property visitsOn-site at rental properties, interacting with tenants and maintenance teams
Industry UsageReal estate investment and property management companies

Progress Residential manages large portfolios of rental homes, focusing on leasing, maintenance, and tenant relations. Property Managers handle day-to-day operations of individual properties, including tenant screening, rent collection, and property upkeep. While both roles require similar credentials and work environments, Progress Residential operates at a corporate level managing multiple properties, whereas Property Managers work directly at the property level. Understanding these differences helps job seekers identify the right career path in real estate management.

What does a typical day look like for a Leasing Agent at Progress Residential, and how do they collaborate with other team members?

A typical day for a Leasing Agent at Progress Residential involves responding to leasing inquiries, scheduling and conducting property tours, processing rental applications, and supporting prospective residents throughout the leasing process. Collaboration is key, as leasing agents regularly work with property managers, maintenance teams, and customer service representatives to ensure a smooth move-in experience and resolve resident concerns promptly. This fast-paced, customer-focused environment requires strong organizational skills and the ability to communicate effectively within a team.

What are the key skills and qualifications needed to thrive as a property manager at Progress Residential, and why are they important?

To thrive as a property manager at Progress Residential, you need experience in property management, knowledge of leasing laws, and often a real estate license or relevant certification. Familiarity with property management software such as Yardi or AppFolio and Microsoft Office Suite is typically required. Strong communication, problem-solving, and organizational skills help build positive relationships with tenants and efficiently handle maintenance or leasing issues. These competencies are essential for ensuring tenant satisfaction, maintaining property value, and meeting company performance goals.
More about Progress Residential jobs
What cities are hiring for Progress Residential jobs? Cities with the most Progress Residential job openings:
What states have the most Progress Residential jobs? States with the most job openings for Progress Residential jobs include:
What job categories do people searching Progress Residential jobs look for? The top searched job categories for Progress Residential jobs are:
Progress Residential jobs near you
Customer Care Associate - In Office (7/7 start)

Customer Care Associate - In Office (7/7 start)

Progress Residential

Tempe, AZ

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Progress Residential rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

20th of 153 rated real estate companies

Job description

Your career has a home here.
Ready to make an impact with a dynamic, forward-thinking company?
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents - and an empowering, people-first culture for our team members. That's why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We're looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
Want to learn more?
Text "ProgressJobs" to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
Position Summary:
  • In Office (7/7 start)
  • $20/hr + step pay program with 5% quarterly bonus
As a Customer Care Associate (In Training), you will play a vital role in delivering exceptional customer service to our prospective and current residents. You will use your communication and critical thinking skills to help residents with their inquiries and troubleshoot any issues related to our products and services.
After you successfully complete the 60-day training period you will move into a Customer Care Associate I (Tier 1) role. During your first 60 days of employment, you may not access or utilize paid time off options. In addition, you must successfully pass open note assessments.
Essential Functions:
  • Provide exceptional customer support to prospective and current residents via phone and email channels
  • Answer inquiries and troubleshoot issues related to Progress Residential's products and services
  • Identify and escalate complex issues to Tier 2 support teams
  • Document customer interactions and follow up on open issues to ensure timely resolution
Specific Skill Differentiators:
  • Excellent phone and email etiquette, with the ability to communicate clearly and effectively
  • Ability to manage a high volume of customer inquiries and prioritize tasks effectively
  • Knowledge of property management or leasing processes is a plus, but not required
  • Ability to solve complex problems and provide real time solutions to our customers
Knowledge Management:
  • Leverage Progress Residential's knowledge-centered support system to improve support delivery and resolution times
  • Participate in training and development opportunities to improve knowledge and skills
  • Contribute to the development and maintenance of support documentation and knowledge base articles
  • Maintain up-to-date knowledge of Progress Residential's products and services
  • Collaborate with cross-functional teams to provide input and feedback on customer needs and pain points
  • Contribute to a positive team culture that values collaboration, feedback, and continuous improvement
Qualifications:
  • 1-2 years of experience in a customer support role within a call center environment
  • Excellent communication skills, with the ability to explain technical information in a clear and concise manner
  • A positive attitude and willingness to learn and adapt to new situations
  • Familiarity with Salesforce or similar CRM tools is a plus, but not required
  • Ability to work onsite in a team environment
What you can expect from us:
  • Competitive Compensation - Including performance-based bonuses that reward your contributions.
  • Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
  • Generous Time Off - Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
  • Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
  • A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
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