Programs Manager Jobs in Banff, AB (NOW HIRING)

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Lead how hospitality is developed, delivered, and sustained across Pursuit's global portfolio of iconic destinations

This role is responsible for shaping how hospitality is learned and embedded across Pursuit.

As Training Manager, you will design and lead the systems that build capability across our teams while ensuring our people are equipped to consistently deliver exceptional guest experiences at scale.

This is a highly cross-functional role, partnering closely with Operations, Brand, QA, and People teams to connect training, leadership, and execution in a way that shows up meaningfully in the guest experience.

WHAT YOU'LL LEAD

Enterprise Hospitality Training

Own and evolve Pursuit's hospitality training approach across all lines of business while ensuring consistency in how service standards, brand expectations, and guest experience principles are understood and delivered.

Learning & Development Ecosystem

Design and manage the full training journey, from onboarding through to role-specific development and leadership capability, creating clear, structured pathways across the organization.

Leadership Capability & Culture

Equip leaders with the tools, confidence, and accountability to coach their teams, reinforce standards, and build high-performing, guest-focused cultures.

Training Execution at Scale

Build scalable programs that balance consistency with local authenticity, enabling teams across geographies to deliver hospitality in a way that reflects both brand and place.

Standards Integration

Ensure training is fully aligned with SOPs, QA insights, brand standards, and operational priorities, bridging the gap between expectations and execution.

HOW YOU'LL MAKE AN IMPACT

• Translate Pursuit's CARE framework, values, and "Go Beyond" philosophy into practical, actionable training experiences
• Support seasonal ramp-up, workforce readiness, and peak operational performance
• Facilitate key training initiatives and leadership sessions across the portfolio
• Conduct field visits to coach leaders, observe execution, and strengthen adoption
• Identify performance gaps using QA insights, guest feedback, engagement data, and operational trends, and design targeted training solutions
• Drive alignment across Operations, Brand, QA, and People teams to ensure hospitality is embedded as a daily discipline
• Define and track training effectiveness through metrics tied to guest experience, QA performance, engagement, and operational outcomes
• Leverage learning tools and evolving training approaches (e.g., digital learning, in-season reinforcement) to improve accessibility, scalability, and effectiveness

This role is a maternity leave coverage role with potential and possibility of continued employment by mutual agreement upon conclusion of initial term.

#LI-KO1

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavik and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work - it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is locatedto apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team atta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.