Program Support Assistant Jobs in Ocala, FL (NOW HIRING)

Requisition No: 881027 

Agency: Children and Families

Working Title: CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60071758

 Pay Plan: Career Service

Position Number: 60071758 

Salary:  AGENCY TO UPDATE 

Posting Closing Date: 08/17/2026 

Total Compensation Estimator Tool

Department of Children and Families

Child Protective Field Support Analyst 

Internal Agency Only

Central Region Circuit 5

Positions Available in Citrus and Lake County

The primary focus of the "brain" will be to review investigations received through the Florida Abuse Hotline to ensure that critical information is provided to the Child Protective Investigator (CPI) and Child Protective Investigator Supervisor (CPIS) during the course of the investigation and to assist in identifying and facilitating the collection of any information that is needed to ensure critical information is assessed. The purpose of the Pre-Commencement consultation is to facilitate critical thinking with the CPI and CPI Supervisor regarding information collection, assessment of parental protective capacities, safety planning, and safety determination.  In the event that additional information is identified during the Pre-Commencement and/or follow up consultations, the "brain" will request and review any records pertinent to the assessment of the family. The "brain" will also be responsible for coordinating appointment that impact the assessment of the family such as Child Protection Team and/or referrals to service provider. During the investigative process, the "brain" will meet with the CPI, the CPI Supervisor, and as needed or required by policy, code or statute, the Operations Program Administrator to elevate concerns based on record reviews or additional information received.

The "brain" will be co-located with Investigative staff to support a minimum of two (2) CPI Investigative units, however, will report directly to Family Safety Program Office in efforts to ensure trends and observations of investigative practice and case reviews are incorporated into ongoing Training and Quality Assurance activities. This position would report directly to Operations in the Service Center they are assigned.

DUTIES AND RESPONSIBLITIES: 

The Brain will coordinate in collaboration with the CPI Supervisor to ensure the following is being effectively completed in support of CPI investigative staff:

•    Supervises support staff to assist in coordinating referrals, appointments, record retrieval etc.

•    Pre-Commencement consultations and review of prior FSFN and Law Enforcement records

•    Record Requests including but not limited to: school records, Law Enforcement reports, medical records, prior provider records and/or assessments etc.

•    Surgical Review of the records that are retrieved to assist in assessment and decision making for each case assigned to the Units they are assigned to.

•    In-Depth interpretation of the records to ensure an assessment is made in conjunction with Florida's current practice models.

•    High Risk cases will be flagged and tracked by this position, and the seamless investigative activities will be ensured.

•    Consults with the CPIs, and ensures written referrals are completed for the identified services and/or supports requested by the CPI or CPIS

•    Coordinates OTI/OTI transfer requests.

•    Coordinates staffing as needed such as 2nd Tier, Substance Exposed Newborns, Multi-Disciplinary, Legal Sufficiency, Rapid Safety Feedback, etc.

•    Coordinates Subject Matter Experts to assist CPI in decision making

KNOWLEDGE, SKILLS, AND ABILITIES:

The ideal candidate for this position would be knowledgeable in Florida's Child Welfare system, demonstrate the ability to critically think through a variety of situations, and possess the ability to provide feedback to staff in a strength-based way.  The candidate should be highly organized and have the ability to multi-task and coordinate and follow up on multiple activities.  The candidate MUST have the ability to create and enhance relationships with partners and stakeholders in order to ensure open communication and collaboration in various settings and situations.  The selected candidate should also be well versed in a variety of programs such as FSFN, Word, Excel and Access to ensure that data is collected and analyzed on a consistent basis.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.