Program Manager Jobs in Santa Rosa, CA (NOW HIRING)

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Square Financial Services, Inc. (SFS) is Block's bank. We opened in March 2021 and provide lending and FDIC-insured deposit products to individuals and small businesses on a nationwide basis.

The SFS Financial Crimes Team is seeking an experienced Senior Program Manager to expand the capabilities of the Bank's Fraud Risk Management program. You will will be responsible for the enhancement and ongoing management of the fraud program within the Bank, and development of a formal fraud oversight framework for our Risk partners across Block. 

• Build and iterate on the Bank's fraud program, including all relevant documentation, metrics and reporting, communication channels/forums with relevant partners, and program oversight.
• Manage updates to the Anti-Fraud Policy and related documents
• Develop key risk and performance indicators for board/senior management reporting and day-to-day management of the fraud program, reviewing, actioning, and escalations observations as appropriate. 
• Develop and oversee, along with Block Risk partners, a change management process for updates to fraud processes as required and dictated by Bank Policy.
• Lead and liaise with cross-functional teams such as Product, Engineering, Risk, Operations, and Legal to ensure alignment with requirements for our fraud program; delegating and overseeing assigned tasks on the underlying project(s).
• Participate in audits and regulatory examinations related to the fraud program. Assist in addressing deficiencies and help prepare responses and action plans.
• Represent the fraud program on cross-functional initiatives (new product launches, technology/systems enhancements, vendor management, etc.) that support our fraud program.
• Complete additional projects and duties as directed.

• 8+ years of experience in fraud at a bank or financial technology company spanning both commercial and consumer products.
• Experience building fraud programs from the ground up or evolving existing programs, as opposed to focusing solely on investigations or operational execution.
• Proficient knowledge of fraud rules and regulations at the federal level, and the ability to understand and communicate legal and regulatory concepts and convert them into relevant, practical business requirements. You can translate fraud subject-matter expertise into a tangible program framework that aligns with the unique structure and challenges of the Bank.
• Experience working with data and technology teams to build machine learning and heuristic fraud signals and rules.
• Experience collaborating with data analytics teams to develop relevant fraud KRIs and KPIs, and the ability to present KRIs and KPIs across a variety of different audiences.
• Experience using AI to augment and scale your work.
• Ability to interface effectively and build relationships with counterparts and partners both internal and external to the Bank. You should be well-versed in communicating complex concepts and workflow for a range of audiences, align processes with cross-functional teams, and lead a meeting towards a decision.
• Ability to develop and implement new policies, procedure documents, strategies, and work processes across multiple operational units and business affiliates.
• Comfort with living in ambiguity at times, with an eye toward continuous improvement,  taking ownership of projects with little direction. You can be flexible to changing priorities and open to new ideas as we continue to grow and evolve.

• Active CFE or CAFS designation or similar preferred

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.