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Program Manager Jobs in Dothan, AL (NOW HIRING)

Plateau Software Inc

Help Desk Manager

Daleville, AL · On-site

Conduct regular customer satisfaction surveys, analyze feedback, and present findings using charts and graphs to the Program Manager. * Performance Analysis: Analyze helpdesk metrics such as ticket ...

Vertex

Administrative Assistant

Fort Novosel, AL · On-site

$17 - $22.75/hr

The Administrative Assistant provides essential support for general office and program-related tasks, ensuring smooth operations and enabling the Program Manager to focus on strategic objectives.

Vertex Aerospace

Business Manager

Fort Novosel, AL

The Business Manager is responsible for managing the financial health of aerospace and defense (A&D) programs. This role focuses on financial planning, budgeting, forecasting, and cost management ...

Vertex

Business Manager

Fort Novosel, AL · On-site

Oversee program financial reporting, cash flow management, and variance analysis. * Ensure compliance with GAAP, FAR, and internal financial policies. * Collaborate with internal and external ...

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Program Manager information

See Dothan, AL salary details

$35K

$97.7K

$142.7K

How much do program manager jobs pay per year?

As of May 30, 2026, the average yearly pay for program manager in Dothan, AL is $97,690.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,300.00 and $120,500.00 per year, depending on experience, location, and employer.

What Is the Job of a Program Manager?

The job of a program manager is to plan, organize, and coordinate management programs or external programs for a business or institution. As a program manager, your duties vary depending on the type of organization for which you work, but many of the responsibilities for this role are similar or overlap. You typically supervise numerous associates and analysts who help prepare data and assessments about current programming and how it can be improved. You help to implement new programs for employees or customers and promote them through HR or outreach coordinators and marketing professionals. You also assess individual projects and how they interact with one another.

What are the key skills and qualifications needed to thrive as a Program Manager, and why are they important?

To thrive as a Program Manager, you need strong project management skills, strategic planning abilities, and a relevant degree, often supported by certifications like PMP or Agile. Familiarity with tools such as Microsoft Project, Jira, or Asana is essential for tracking progress and managing resources. Exceptional communication, leadership, and problem-solving skills help you motivate teams and navigate complex stakeholder environments. These competencies ensure that programs are delivered on time, within scope, and aligned with organizational goals.

What are some common challenges Program Managers face when coordinating cross-functional teams?

Program Managers often encounter challenges such as aligning priorities across diverse teams, managing conflicting stakeholder expectations, and ensuring clear communication among departments with different workflows. Navigating these challenges requires strong negotiation and problem-solving skills, as well as the ability to build consensus and foster collaboration. Successful Program Managers proactively establish regular check-ins, promote transparency, and adapt strategies to keep projects on track and maintain team engagement.

What are program managers?

Program managers are professionals responsible for overseeing multiple related projects within an organization, ensuring they align with strategic goals and deliver expected outcomes. They coordinate the efforts of project managers, manage resources, set priorities, and address risks and issues that arise across the program. Unlike project managers who focus on individual projects, program managers take a broader view, ensuring that all projects within a program work together effectively to achieve long-term business objectives.

What is the difference between Program Manager vs Project Coordinator?

AspectProgram ManagerProject Coordinator
CredentialsTypically requires a bachelor’s degree, PMP or similar certifications often preferredUsually requires a bachelor’s degree; certifications like CAPM are common
Work EnvironmentOversees multiple projects within a program, strategic focusSupports project teams, handles administrative tasks
Employer & Industry UsageUsed across industries like IT, construction, healthcareCommon in similar industries, supporting project execution

The Program Manager focuses on managing multiple related projects to achieve strategic goals, while the Project Coordinator supports individual projects with administrative and logistical tasks. Both roles require coordination skills, but the Program Manager has a broader, strategic scope.

More about Program Manager jobs
What are the most commonly searched types of Program jobs in Dothan, AL? The most popular types of Program jobs in Dothan, AL are:
What job categories do people searching Program Manager jobs in Dothan, AL look for? The top searched job categories for Program Manager jobs in Dothan, AL are:
What cities near Dothan, AL are hiring for Program Manager jobs? Cities near Dothan, AL with the most Program Manager job openings:
Program Manager jobs near you
Infographic showing various Program Manager job openings in Dothan, AL as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $97,690 per year, or $47 per hour.

Help Desk Manager

Plateau Software Inc

Daleville, AL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Description

Job Title: Help Desk Manager

Location: Fairfax / Tampa / Daleville

Clearance Required: Minimum of a NACI

Position Overview:

Plateau GRP is seeking a highly motivated Help Desk Manager to oversee the daily operations of a helpdesk supporting a critical Air Force system. The ideal candidate will lead a team of Help Desk Analysts, ensuring exceptional customer service, technical support, and adherence to service level agreements (SLAs). This role requires strong leadership, analytical skills, and a passion for process improvement.

Key Responsibilities:

  • Daily Operations Oversight: Ensure helpdesk is adequately staffed during designated working hours to meet SLAs and mission requirements.
  • Team Leadership & Development: Supervise and mentor Help Desk Analysts, providing training, guidance, and performance feedback to enhance technical and customer service capabilities.
  • Ticket Management & Escalation Monitoring: Monitor ticket queues and escalations, identify service trends or disruptions, and take corrective actions to ensure timely incident resolution.
  • Process Improvement: Develop, implement, and continuously refine helpdesk procedures including ticket workflows, escalation protocols, knowledge base management, and reporting standards.
  • Customer Satisfaction: Conduct regular customer satisfaction surveys, analyze feedback, and present findings using charts and graphs to the Program Manager.
  • Performance Analysis: Analyze helpdesk metrics such as ticket volume, resolution times, and customer satisfaction to identify bottlenecks and opportunities for optimization.


Requirements

  • Experience: Minimum of 5 years in helpdesk or IT support roles, with at least 2 years in a supervisory or managerial capacity.
  • Skills:
  • Help Desk Management
  • Customer Service Excellence
  • Process Improvement
  • Data Analysis & Reporting
  • Strong communication and leadership abilities

Preferred Qualifications:

  • ITIL Foundation
  • CompTIA A+ (IAT Level I)

Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency. 


EOE Statement: 


Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.


Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com  


Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)

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