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Program Manager Refugee Resettlement information

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$38.5K

$107.5K

$157K

How much do program manager refugee resettlement jobs pay per year?

As of Jun 7, 2026, the average yearly pay for program manager refugee resettlement in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is the difference between Program Manager Refugee Resettlement vs Case Manager?

AspectProgram Manager Refugee ResettlementCase Manager
CredentialsBachelor's degree; experience in refugee services or social workBachelor's degree in social work, psychology, or related field
Work EnvironmentNonprofit organizations, government agencies, community centersSocial service agencies, healthcare facilities, community organizations
Employer & IndustryRefugee resettlement programs, NGOs, governmentSocial service providers, healthcare organizations

While both roles involve supporting vulnerable populations, Program Managers Refugee Resettlement oversee program operations and strategic planning, whereas Case Managers focus on direct client support and service coordination. The Program Manager has broader responsibilities, including staff supervision and program development, while the Case Manager provides personalized assistance to clients. Both roles are essential in refugee services but differ in scope and responsibilities.

What are some typical challenges faced by Program Managers in refugee resettlement, and how can they be addressed?

Program Managers in refugee resettlement often encounter challenges such as coordinating services among multiple stakeholders, addressing cultural and language barriers, and adapting to evolving government policies. Building strong relationships with local agencies, fostering open communication within multidisciplinary teams, and providing ongoing staff training are key strategies for overcoming these obstacles. Staying informed about policy changes and advocating for clients' needs also supports effective program delivery and helps ensure positive outcomes for resettled refugees.

What are the key skills and qualifications needed to thrive as a Program Manager in Refugee Resettlement, and why are they important?

To thrive as a Program Manager in Refugee Resettlement, you need experience in social services, cross-cultural program management, and a relevant degree, such as in social work or international relations. Familiarity with case management systems, compliance tracking software, and knowledge of federal and state refugee policies are typically required. Strong leadership, cultural sensitivity, and excellent communication skills help manage teams and build trust with diverse clients. These skills are vital to ensuring effective service delivery, regulatory compliance, and positive outcomes for resettled refugees.

What does a Program Manager in Refugee Resettlement do?

A Program Manager in Refugee Resettlement oversees programs that support refugees as they integrate into a new country. This role involves managing staff, coordinating services such as housing, employment, and language classes, and ensuring compliance with government and organizational policies. Program Managers also collaborate with community partners and advocate for resources to help refugees successfully adjust to their new environment. Their work is crucial in helping refugees rebuild their lives and become self-sufficient.
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What cities are hiring for Program Manager Refugee Resettlement jobs? Cities with the most Program Manager Refugee Resettlement job openings:
What states have the most Program Manager Refugee Resettlement jobs? States with the most job openings for Program Manager Refugee Resettlement jobs include:
What job categories do people searching Program Manager Refugee Resettlement jobs look for? The top searched job categories for Program Manager Refugee Resettlement jobs are:
Program Manager Refugee Resettlement jobs near you
Infographic showing various Program Manager Refugee Resettlement job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 5% As Needed, 75% Part Time, 2% Temporary, 16% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,460 per year, or $51.7 per hour.

Program Manager, Refugee Processing

HIAS Inc.

Silver Spring, MD

Other

Posted 24 days ago

Job description

POSITION SUMMARY:

HIAS seeks a Program Manager, Refugee Processing to support refugee arrivals through the Program of Initial Resettlement (PIR) funded by the Office of Refugee Resettlement (ORR). The Program Manager, Refugee Processing will work closely with ORR, the State Departments Refugee Processing Center (RPC), HIAS affiliates across the country, Resettlement Support Centers (RSC), International Organization for Migration (IOM), U.S. national Resettlement Agencies (RAs) and other stakeholders to ensure a streamlined process for coordinating and bringing refugees approved for admission to the United States. They are involved in all aspects of pre-arrival oversight, which includes case processing, facilitation of case placement and assurance, case transfers, refugee travel, and data review and monthly and annual reconciliation of arrivals. The Program Manager, Refugee Processing also provides support for other program-related activities, including, but not limited to, training, technical assistance, and monitoring. The Program Manager also provides staff supervision.

Note, this is a temporary position that starts ASAP and ends September 29, 2026, with possible extension. The salary range for this position is $75,000-85,000.

ESSENTIAL FUNCTIONS:

  • Oversees the daily operations of the pre-arrival team and ensures the efficient execution of all pre-arrival functions, such as the processing of refugee cases, review and analysis of weekly allocations reports, transfers of refugee cases and supports the pre arrival team in maintaining smooth and effective pre arrival operations.
  • Provides strategic oversight and planning for pre-arrival operations and to enhance affiliate capacities; updates internal processes and systems to align with changes in refugee processing, including overseas changes, and provides timely updates to affiliates.
  • Maintains ongoing communication with affiliates to be current with changes in affiliate programming and capacity on a weekly and monthly basis; adjusts allocations based on affiliate updates to ensure seamless allocation and assurance of cases.
  • Communicates with ORR, affiliates and other stakeholders to address pre-arrival issues.
  • Supports affiliates with capacity changes and provides guidance on when affiliates may assure or return cases.
  • Oversees data collection and supports with reporting of refugee arrivals and reconciliation; also supports with quarterly and semi-annual report of pre-arrival activities.
  • Ensures communication through various pre-arrival inboxes are maintained and well-staffed.
  • Provides affiliates with guidance and support on family reunification, as necessary, to ensure families understand the latest policies and procedures to support their family reunification plans.
  • Provides training and technical assistance to affiliates on all pre-arrival aspects of the refugee program, including onboarding and offering refresher trainings to affiliates.
  • Provides affiliates with weekly and monthly updates on pre-arrival activities and shares important data and changes in pre-arrival policies during affiliate calls and in affiliate newsletter updates.
  • Assists, as necessary, with other program-related activities, such as training, monitoring and network expansion.
  • Performs administrative duties, including review and approval of timecards, scheduling staff time off and scheduling and recording affiliate meetings for reporting.
  • Supervises and mentors staff and provides opportunities for growth and professional development to program services.
  • Provides support for other pre- and post-arrival functions as needed.

QUALIFICATIONS & REQUIREMENTS:

  • Undergraduate degree required.
  • 3-5 years of relevant experience.
  • Knowledge of U.S. Refugee Program required; previous work experience at a resettlement affiliate strongly preferred.
  • Knowledge of Microsoft 365 platform, including SharePoint and MS Teams, preferred; proficiency in Microsoft Excel, PowerPoint and Word is essential.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills to maintain key relationships with program staff at HIAS affiliates and other national voluntary agencies.
  • Well-organized and detail-oriented; ability to work under pressure and meet deadlines.
  • Attentive to detail; self-starter able to manage and carry out varied functions of multi-faceted program.

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