This role reports into the Director, NA Proprietary Rewards Programs and has two major elements: 1) Rewards program design andimprovement&2) Rewards program management. 1. Rewards program design ...
This role reports into the Director, NA Proprietary Rewards Programs and has two major elements: 1) Rewards program design andimprovement&2) Rewards program management. 1. Rewards program design ...
Program Manager
Toronto, ON · On-site
As Program Manager, you will own the end-to-end delivery of BONDAI's client and platform ... including direct communication with enterprise clients. ● Create and maintain project ...
Program Manager
Toronto, ON · On-site
As Program Manager, you will own the end-to-end delivery of BONDAI's client and platform ... including direct communication with enterprise clients. ● Create and maintain project ...
Program Lead
Toronto, ON · Hybrid
Direct programme delivery, ensuring strategies are implemented and aligned with the overall vision and objectives. * Establish effective environments across people, processes, technology, and ...
Program Lead
Toronto, ON · Hybrid
Direct programme delivery, ensuring strategies are implemented and aligned with the overall vision and objectives. * Establish effective environments across people, processes, technology, and ...
Program Manager
Toronto, ON · Hybrid
Direct programme delivery, ensuring strategies are implemented and aligned with the overall vision and objectives. * Establish effective environments across people, processes, technology, and ...
Program Manager
Toronto, ON · Hybrid
Direct programme delivery, ensuring strategies are implemented and aligned with the overall vision and objectives. * Establish effective environments across people, processes, technology, and ...
Summary The Program Manager oversees the coordination and administration of all aspects of an ... projects directed toward strategic business and other organizational objectives. Approve the ...
Quick apply
Summary The Program Manager oversees the coordination and administration of all aspects of an ... projects directed toward strategic business and other organizational objectives. Approve the ...
... directing program and project teams to ensure program and project deliverables are delivered on time and adhere to government and ministry standards. · Extensive experience coordinating and ...
... directing program and project teams to ensure program and project deliverables are delivered on time and adhere to government and ministry standards. · Extensive experience coordinating and ...
Program Administrator
Toronto, ON · On-site
CA$81.31K/yr
Under the general direction of the Director, Undergraduate Programs and Student Experience, the program administrator is responsible for supporting the coordination and operation of many of Munk ...
Program Administrator
Toronto, ON · On-site
CA$81.31K/yr
Under the general direction of the Director, Undergraduate Programs and Student Experience, the program administrator is responsible for supporting the coordination and operation of many of Munk ...
Program Manager
Thornhill, ON · Hybrid
... direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the ... In this high-profile role, you will be the overall program leader for key engineering initiatives ...
Program Manager
Thornhill, ON · Hybrid
... direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the ... In this high-profile role, you will be the overall program leader for key engineering initiatives ...
Program Manager
Thornhill, ON · Hybrid
... direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the ... In this high-profile role, you will be the overall program leader for key engineering initiatives ...
Program Manager
Thornhill, ON · Hybrid
... direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the ... In this high-profile role, you will be the overall program leader for key engineering initiatives ...
Program Scheduler
Toronto, ON · On-site
CA$128K - CA$148K/yr
This position reports to the Program Controls Director. The Program Scheduler will be responsible for managing project schedules, ensuring accurate, realistic, and logical planning throughout the ...
Program Scheduler
Toronto, ON · On-site
CA$128K - CA$148K/yr
This position reports to the Program Controls Director. The Program Scheduler will be responsible for managing project schedules, ensuring accurate, realistic, and logical planning throughout the ...
Director, Program Management (Treasury/Risk) - Permanent - Toronto (Hybrid)
Toronto, ON · Hybrid
CA$150K - CA$175K/yr
Director, Program Management (Treasury/Risk) Location: Hybrid, 2-3x per week in office (Toronto, Downtown) Structure : Permanent, Full-Time Pay: $150,000 to $175,000 CAD -- We have a great new ...
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Director, Program Management (Treasury/Risk) - Permanent - Toronto (Hybrid)
Toronto, ON · Hybrid
CA$150K - CA$175K/yr
Director, Program Management (Treasury/Risk) Location: Hybrid, 2-3x per week in office (Toronto, Downtown) Structure : Permanent, Full-Time Pay: $150,000 to $175,000 CAD -- We have a great new ...
Program Lead Afterschool Programs
Toronto, ON · On-site
CA$24 - CA$32/hr
Direct impact on students and their development * Opportunity to grow into senior leadership as we ... Program Leads who demonstrate strong performance will be trained and positioned to take on larger ...
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Program Lead Afterschool Programs
Toronto, ON · On-site
CA$24 - CA$32/hr
Direct impact on students and their development * Opportunity to grow into senior leadership as we ... Program Leads who demonstrate strong performance will be trained and positioned to take on larger ...
Program Lead - Afterschool Programs
Toronto, ON · Remote
$24 - $32/hr
Direct impact on students and their development * Opportunity to grow into senior leadership as we ... Program Leads who demonstrate strong performance will be trained and positioned to take on larger ...
Program Lead - Afterschool Programs
Toronto, ON · Remote
$24 - $32/hr
Direct impact on students and their development * Opportunity to grow into senior leadership as we ... Program Leads who demonstrate strong performance will be trained and positioned to take on larger ...
Support Program Directors in shaping and executing complex transition strategies Qualifications * 5+ years of program or project management experience in a complex, cross-functional environment
Support Program Directors in shaping and executing complex transition strategies Qualifications * 5+ years of program or project management experience in a complex, cross-functional environment
Program Manager
Thornhill, ON · Hybrid
... direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the ... meet each program's demands. Must be able to travel by vehicle (10-15 minutes' drive) between ...
Program Manager
Thornhill, ON · Hybrid
... direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the ... meet each program's demands. Must be able to travel by vehicle (10-15 minutes' drive) between ...
Program Manager
Thornhill, ON · Hybrid
... direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the ... meet each program's demands. Must be able to travel by vehicle (10-15 minutes' drive) between ...
Program Manager
Thornhill, ON · Hybrid
... direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the ... meet each program's demands. Must be able to travel by vehicle (10-15 minutes' drive) between ...
Program Assistant Part-Time
Toronto, ON · On-site
Your Mission in Action The Program Assistant provides support for the Neighborhood House program and Director of Emergency Assistance, which includes, but is not limited to handling all inquiries for ...
Program Assistant Part-Time
Toronto, ON · On-site
Your Mission in Action The Program Assistant provides support for the Neighborhood House program and Director of Emergency Assistance, which includes, but is not limited to handling all inquiries for ...
AI Program Analyst
Toronto, ON · Hybrid
Support the Program Manager in keeping the AI roadmap on rails across multiple concurrent ... Support the Director in preparing materials for leadership updates and planning cycles * Help track ...
AI Program Analyst
Toronto, ON · Hybrid
Support the Program Manager in keeping the AI roadmap on rails across multiple concurrent ... Support the Director in preparing materials for leadership updates and planning cycles * Help track ...
Clinical Practice Leader, Operating Room
CA$118.53K - CA$144.20K/yr
Program Director, Perioperative Services & Endoscopy Responsibilities: * Consultation with the Program Director, Manager and staff regarding program needs * Modeling clinical skills excellence and ...
Clinical Practice Leader, Operating Room
CA$118.53K - CA$144.20K/yr
Program Director, Perioperative Services & Endoscopy Responsibilities: * Consultation with the Program Director, Manager and staff regarding program needs * Modeling clinical skills excellence and ...
Clinical Practice Leader, Operating Room
CA$118.53K - CA$144.20K/yr
Program Director, Perioperative Services & Endoscopy Responsibilities: * Consultation with the Program Director, Manager and staff regarding program needs * Modeling clinical skills excellence and ...
Clinical Practice Leader, Operating Room
CA$118.53K - CA$144.20K/yr
Program Director, Perioperative Services & Endoscopy Responsibilities: * Consultation with the Program Director, Manager and staff regarding program needs * Modeling clinical skills excellence and ...
Program Director information
What Is a Program Director?
A program director is an upper-management position found within organizations across almost all industries. Your primary job duties include coordinating, implementing, and overseeing all details of a company’s operation and programs. You monitor the budget, create community programs, supervise other managers, and develop better business practices. The exact job duties vary widely depending on industry and employer. Some program directors oversee the entire organization while others oversee specific departments. Though almost all industries utilize program directors, the two most commonly seen are business and healthcare.
What are the key skills and qualifications needed to thrive as a Program Director, and why are they important?
What are some common challenges Program Directors face when overseeing multiple projects or initiatives?
What are Program Directors?
What jobs make $3,000 a month without a degree?
What is the difference between Program Director vs Project Manager?
| Aspect | Program Director | Project Manager |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree; often prefers PMP or similar certifications | Requires a bachelor’s degree; PMP or CAPM certifications are common |
| Work Environment | Oversees multiple projects within a program, strategic focus | Manages individual projects, tactical focus |
| Employer & Industry Usage | Used in nonprofits, corporate, government sectors for large initiatives | Common across industries for specific project execution |
The Program Director focuses on overseeing multiple related projects to achieve strategic goals, while the Project Manager handles the planning and execution of a single project. Both roles require similar credentials but differ in scope and responsibilities.

Full-time
Medical, Life, Retirement
Posted 15 days ago
Job description
Application Deadline:
Address:
33 Dundas Street WestJob Family Group:
This individual will lead and manage the Diners Club Rewards Program and the Cashback Reward Program for Canada.
MANDATE
Loyalty programs are a major driver of customer engagement with mostbusinesses andare the most important factor customers consider in choosing a credit card. The brand perception, customer experience and overall value of a loyalty program underpin the success or failure of a credit card portfolio.
TheRewards Program Manageris responsible for overseeing all aspects of theProprietaryCredit Card Rewards program.
This role reports into the Director, NA Proprietary Rewards Programs and has two major elements:
1) Rewards program design andimprovement&2) Rewards program management.
1. Rewards program design andimprovement
The loyalty landscape is evolving very quickly driven by innovation in technology and business models across a range of industries. This role is accountable for ensuring that ourProprietaryrewardprogramsprovide best in class loyalty experiences that drive customer loyalty and financial performance. This accountability includes:
Working with the Director, NA Proprietary Rewards Programs and other key stakeholders to develop the strategy and roadmap for the rewards program based on deep customerinsights.
Designing, building and enhancingtherewards program to deliver an exceptional customer experience
Develop a 12-18-monthstrategy for program vision, priorities, andimprovements.
Optimizing the rewards offering(Category and Pricing)and customer journey
Continually finding ways to enhance customer engagement and the loyalty experience through innovative newvalue-addedservices,engagement toolsand improved customer journey
Continually monitoring the competitive environment and anticipating customer needs
Working with the Director, NA Proprietary Rewards Programs and other key stakeholders (internal and external) to develop new loyalty partnerships to deliver more value and enhance customerexperiences.
Periodically participating as a core team member in selecting loyalty vendors and partners and negotiating contracts]
Support internal product partnerstodeliver program benefits and valuethat meet product and customer segmentneeds.
2. Rewards program management
Effective management of proprietary rewards programs is critical to delivering the right customer experience, supporting the growth objectives of the business, managing costs and profitability, and managing risk. This role is accountable for theday-to-daymanagement of BMO'sProprietary Credit Card Reward programs, including:
Building and executing a customer communications and engagement plan with vendors/partners, Marketing and Portfolio Management teams to maximize engagement with the rewards program
Actively managing reward costs and outstanding liabilities, including planning and forecasting, reporting and insights, reward offering and mix, and marketing activities to drive more profitable customer redemption behavior
Managing rewards program suppliers(i.e.TSYS, HINDA, MC) and rewards partner relationships, including managing contracts, performance metrics, profitability, due diligence and the day-to-day relationship
Effectively managing risk, including rewards fraud, and ensuring compliance with all laws, rules and BMO policies
Program governance to ensureeffective policies, procedures and processes.
Leading and/or participating in initiatives across the bank related to proprietaryrewards programs andresolving issues and customer escalations.
Sharing rewards program subject matter expertise with internal product managers to lead and shape customerengagement.
Prepare and lead the quarterly liability review process foreachrewardprogram.
________________________________________________________________________
KNOWLEDGE AND SKILLS
Knowledge & Experience
Strong track record delivering results in ambiguous and challenging situations
4-6 years loyalty program and/or product management experience
2-3 years partnership management
P&L accountability and payments experience preferred
Minimum undergraduate university degree, an MBA or other post-graduate degree, or equivalent industry related experience preferred
Skills
Strategic thinker who can develop and execute near-term and long-term strategies and roadmaps
Proven ability to build relationships with external partners and colleagues across different business units and groups
Proven ability to influence without authority and drive change
Able to think like a customer and design the right customer experience
Proven ability to manage multiple facets of a complex business and effectively prioritize most important business levers and initiatives
Excellent business acumen and financial, analytic and business casing skills
Very strong communication skills (oral and written) with ability to frame and effectively communicate complex problems
Excellentproblem-solvingskills
Team-oriented, collaborative and flexible
Strong time management and project management skills
Risk management capabilities
Salary:
Pay Type:
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.