Program Associate Jobs in Delaware (NOW HIRING)

Job Description
The firmwide Regulatory Learning team works closely with the Lines of Business (LOB)/Functions and Compliance Subject Matter Experts (SME) to identify, design, and deliver appropriate learning solutions to JPMorganChase stakeholders and workforce members globally across the firm, and to measure outcomes and impacts of the learning solutions. This position demands a candidate with exceptional analytical, organizational, project management and communication skills, along with the ability to work autonomously following initial guidance. You will collaborate and liaise with both internal and external Regulatory Learning stakeholders, as well as cross-functional teams such as Compliance, Risk, and Technology, to fulfil your daily responsibilities. Our primary objective is to equip Lines of Business (LOBs) and Functions with the essential tools and comprehensive reporting to assist employees in completing mandatory Compliance Training promptly, thereby safeguarding the firm by mitigating risks associated with non-compliance.
As Compliance Training Violations Program Senior Associate within the Regulatory Learning Metrics and Reporting Team, you will be leading strategic reporting initiatives. In this role, you will be responsible for driving the development of innovative reporting processes and conducting comprehensive data analytics to inform decision-making. You will lead efforts to support ongoing Compliance Training reporting projects and initiatives, ensuring they align with organizational goals and regulatory requirements. Your leadership will also extend to managing and executing processes that support the Compliance Training Violations Program, as well as overseeing the creation and maintenance of Tableau operational reporting dashboards. Your ability to lead cross-functional teams and collaborate with stakeholders will be crucial in achieving success in this role.
Job responsibilities

• Lead the development and execution of strategic reporting enhancements by facilitating daily scrum meetings, including setting agendas and managing follow-ups, and prioritizing any backlog.
• Lead / Participate in the development, testing, and implementation of compliance training strategic reporting solutions
• Coordinate, execute, and document User Acceptance Testing (UAT), and manage requirements and testing for reporting enhancements within the Regulatory Learning Metrics Reporting Tool (RLMRT)
• Execute the Violations Program and Control Committee processing, encompassing metrics analysis with insightful commentary, escalation and forecasting of Violation Program corrective actions
• Aid in the development of strategic processes to support compliance with the firm's Violation Framework requirements
• Manage generation of operational reporting on an ongoing basis
• Conduct data analytics to enhance the evolution of strategic reporting initiatives
• Provide expertise in the creation, support, and maintenance of SharePoint sites for the Regulatory Learning team
• Act as a trusted point of contact with Compliance and the Line of Business for Compliance Training reporting needs
• Partner with the manager, as well as lead, training reporting projects

Required qualifications, capabilities, and skills

• Experience in Data Analysis: Minimum of 3 years of experience in data analysis, with strong analytical skills to interpret and translate data into actionable insights
• Stakeholder and Customer Management: At least 3 years of experience managing relationships with customers or stakeholders, demonstrating proven relationship management skills
• Communication and Presentation: Excellent verbal and written communication skills, with the ability to effectively present information and articulate key messages to all levels of management
• Initiative and Self-Motivation: Self-starter with the ability to use initiative to interpret data to tell a story
• Project Management and Organization: Strong organizational skills with the ability to manage multiple tasks and projects simultaneously in a fast-paced environment
• Leadership and Influence: Demonstrated leadership in managing multiple projects and influencing teams globally
• Technical Proficiency: Strong proficiency in Microsoft Office applications (Word, Excel, Teams)
• Attention to Detail and Control Mindset: Strong attention to detail to support accuracy and precision in data analysis and report generation
• Judgement and Decision-Making: Excellent judgement and decision-making skills, with the ability to analyse complex situations and provide strategic solutions

Preferred qualifications, capabilities, and skills

• Reporting and Analytics Tools: Experience with Business Objects, Alteryx and Tableau
• Data Visualisation and Analysis Tools: Proficiency in data analysis and visualisation tools to enhance reporting and insights
• Process Improvement: Experience in process improvement initiatives to enhance training reporting
• Cross-Functional Collaboration: Experience in cross-functional collaboration to drive seamless communication and synergy across diverse teams

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.