Details
Open Date 07/31/2026 Requisition Number PRN17290N Job Title Program Assistants Working Title GMET Associate Career Progression Track S00 Track Level S2 - Intermediate FLSA Code Nonexempt Patient Sensitive Job Code? No Type Non Benefited Staff / Student Temporary? No Standard Hours per Week 19 Full Time or Part Time? Part Time Shift Variable Work Schedule Summary
Your schedule will vary from week to week and may include morning, afternoon, or evening (Wednesdays only) shifts. You must have at least 20 hours per week of availability, including either Saturday, Sunday, or both. Preference for Thursday availability.
Is this a work study job? No VP Area Academic Affairs Department 00018 - Utah Museum of Natl Hist Oper Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 15.00 to 15.50 Close Date 08/08/2026 Priority Review Date (Note - Posting may close at any time) Job Summary
The Guest & Member Experience Team (GMET) Associate position at the Natural History Museum of Utah plays a key role in the successful daily operation of the museum. This position is responsible for ensuring outstanding guest service, maintaining communication and workspace management, and conveying a general knowledge of the museum's collections, galleries, and policies. Position also includes the opportunity for associates to get involved in and learn about other areas of the Philanthropy and Communications Team through participation in department led events.
Responsibilities
The Guest & Member Experience Team Associate will be responsible for:
Greeting and welcoming incoming and outgoing guests of NHMU
Demonstrating customer service standards to both internal and external guess via positive professional communication
Knowing and enforcing the policies and procedures of the GMET department and museum at large.
Using de-escalation strategies to help and solve Guest and Member complaints before escalating them to the GMET Lead
Being aware of daily activities and programs happening in the museum
Maintaining Gallery and Info Desk cleanliness
Using and maintaining the tools provided in the hosting bags, including cleaning cloths, trash bags, hand sanitizer, objects of interest, business cards, etc.
Proactively engaging with guests in the galleries and other public spaces.
Anticipate Guest and Member needs, and answer questions to ensure them a fun and safe visit.
Having an intermediate level knowledge of the galleries to help answer questions and enhance the guest experience.
Attending monthly staff meetings and/or after-hours events.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Program Assistant,, II: Requires at least 1 year of related experience.
Preferences
IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS:
Written & oral communication skills
Basic computing and counting skills
Adaptability/handle pressure well
Time management
Attention to detail & likes to meet new people
Willingness to learn
Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah NonDiscrimination page.
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