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Professional Customer Service Representative Jobs in Wisconsin

IEWC

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

Iewc Us

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

Domino's Pizza

Customer Service Rep.

Tomah, WI

$15 - $20.25/hr

Customer Service Representative We are seeking part-time candidates who will work 3-4 hour shifts 3- 4 days a week, assisting during our lunch and dinner rushes. We also have full-time positions ...

Domino's Franchise

Customer Service Rep.

Tomah, WI · On-site

$15 - $20.25/hr

Customer Service Representative We are seeking part-time candidates who will work 3-4 hour shifts 3- 4 days a week, assisting during our lunch and dinner rushes. We also have full-time positions ...

Domino's

Customer Service Rep.

Tomah, WI · On-site

$15 - $20.25/hr

Customer Service Representative We are seeking part-time candidates who will work 3-4 hour shifts 3- 4 days a week, assisting during our lunch and dinner rushes. We also have full-time positions ...

QCHI

Customer Service Representative

Green Bay, WI · On-site

$17/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

IEWC US

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

Roehl Transport

Customer Service Representative

Marshfield, WI · On-site

$16 - $21.75/hr

As a CSR, you manage the awarded freight volume from your customers, solicit freight, and develop additional business with your customers. Your work ensures our drivers make a great living and helps ...

Ellsworth

Customer Service Representative

Germantown, WI · Hybrid

$16.25 - $22.25/hr

... Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical ... QUALIFICATIONS * 3+ years of professional customer service experience. * High School diploma or ...

Transmotion

Customer Service Representative

De Pere, WI · On-site

$15.50 - $21/hr

Here, you can make a meaningful impact for both our customers and your professional development ... Service Representative today! We've made it simple and fast to apply with our initial form.

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All JobsProfessional Customer Service Representative JobsProfessional Customer Service Representative Jobs in Wisconsin

Professional Customer Service Representative information

What is the difference between Professional Customer Service Representative vs Customer Support Specialist?

AspectProfessional Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; certifications are optional but beneficial
Work EnvironmentCall centers, retail, corporate officesCall centers, online support, technical support teams
Industry UsageRetail, telecommunications, banking, healthcareTechnology, software, e-commerce, telecom
Job FocusHandling customer inquiries, resolving issues, providing product infoTechnical troubleshooting, product support, account assistance

Both roles involve assisting customers, but Professional Customer Service Representatives typically focus on general inquiries and issue resolution, while Customer Support Specialists often handle technical or specialized support tasks. The roles overlap in work environment and industry usage, making them closely related but distinct in focus.

What is considered professional customer service as a professional customer service representative?

Professional customer service as a customer service representative involves effectively communicating with customers, demonstrating patience and empathy, resolving issues efficiently, and maintaining a positive attitude. It also includes knowledge of company policies, active listening skills, and the ability to use customer service tools such as CRM software to ensure customer satisfaction.

What are the most commonly searched types of Customer Service Representative jobs in Wisconsin?

The most popular types of Customer Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Professional Customer Service Representative jobs?

Cities in Wisconsin with the most Professional Customer Service Representative job openings:

Professional Customer Service Representative jobs near you

Customer Service Representative

IEWC

New Berlin, WI

$15.75 - $21.25/hr

Full-time

Re-posted 4 days ago

IEWC rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 428 rated retail wholesalers

Job description

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers.  Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and to meet the daily needs of the customer.  As the CSR, you will represent the IEWC brand and value proposition, and become the “face to the customer” in their daily activities.       

KEY RESPONSIBILITIES:

  • Manage customer orders timely and to the highest level of accuracy by:  Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP.
  • Respond to all customer inquiries with sense of urgency and first contact resolution.
  • Run back/late order report and collaborate with customers to manage appropriate expectations and proactively resolve problems.
  • Administer customer order changes, expedites, tracking and cancellations.
  • Assist in updating customer and material information promptly in SAP.
  • Administer sample requests from customers and Sales team.
  • Process all incoming emails, calls and faxes promptly and to the highest level of accuracy.
  • Work independently with minimal supervision in a fast paced environment.
  • Contribute to process efficiency and customer experience continuous improvement efforts.
  • Resolve product or service problems by: clarifying customer complaint; determining the cause of the problem, creating a return authorization; providing customer with best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.
  • Work in SAP, Microsoft Word, and Excel.
  • Work with the appropriate Sales person to service the customer on any changes in the Customer Master file.

QUALIFICATIONS:

  • Associates degree or 2+ years of customer service or equivalent job-related experience
  • Strong verbal, listening and written communication skills
  • Working knowledge of Microsoft Office and Excel
  • Ability to work in Windows environment and learn multiple computer applications (SAP, Onenote, Outlook)
  • Ability to conduct problem solving in day-to-day operations
  • Strong time management, multi-tasking and organizational skills
  • Ability to work under pressure and to make decisions autonomously
  • Strong attention to detail in a highly dynamic and changing environment
  • Ability to apply critical thinking and analyze information

What IEWC employees say

Hours and flexibility

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