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Professional Customer Service Representative Jobs in Wisconsin

Ellsworth

Customer Service Representative

Germantown, WI · Hybrid

$16.25 - $22.25/hr

... Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical ... QUALIFICATIONS * 3+ years of professional customer service experience. * High School diploma or ...

Ellsworth

Customer Service Representative

Germantown, WI · Hybrid

$16.25 - $22.25/hr

... Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical ... QUALIFICATIONS * 3+ years of professional customer service experience. * High School diploma or ...

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

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Professional Customer Service Representative information

What is the difference between Professional Customer Service Representative vs Customer Support Specialist?

AspectProfessional Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; certifications are optional but beneficial
Work EnvironmentCall centers, retail, corporate officesCall centers, online support, technical support teams
Industry UsageRetail, telecommunications, banking, healthcareTechnology, software, e-commerce, telecom
Job FocusHandling customer inquiries, resolving issues, providing product infoTechnical troubleshooting, product support, account assistance

Both roles involve assisting customers, but Professional Customer Service Representatives typically focus on general inquiries and issue resolution, while Customer Support Specialists often handle technical or specialized support tasks. The roles overlap in work environment and industry usage, making them closely related but distinct in focus.

What is considered professional customer service as a professional customer service representative?

Professional customer service as a customer service representative involves effectively communicating with customers, demonstrating patience and empathy, resolving issues efficiently, and maintaining a positive attitude. It also includes knowledge of company policies, active listening skills, and the ability to use customer service tools such as CRM software to ensure customer satisfaction.

What are the most commonly searched types of Customer Service Representative jobs in Wisconsin?

The most popular types of Customer Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Professional Customer Service Representative jobs?

Cities in Wisconsin with the most Professional Customer Service Representative job openings:

Professional Customer Service Representative jobs near you

Customer Service Representative

CSN Collision

Menomonee Falls, WI • On-site

$16 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Join Our Team! Be part of a fast-growing, family-owned business that's passionate about high-quality repairs and delivering exceptional customer service. With over 40 years of industry experience, 1Collision County Line is one of the strongest independent collision repair facilities in the Milwaukee area. As we continue to grow year over year, we're looking for enthusiastic, detail-oriented professionals to join our team.

Position Overview: As a Customer Service Representative (CSR), you will be the face of our shop and play a vital role in ensuring our customers receive the best experience possible. You'll support them throughout the entire repair process and work closely with our estimators, technicians, and insurance partners to deliver timely, transparent communication and excellent service.

Key Responsibilities:

Provide a welcoming and professional customer experience from start to finish

Guide customers through the collision repair process and answer questions

Gather vehicle photos and accident details to support estimators

Keep customers informed of repair status and updates

Verify insurance, liability, and rental coverage prior to appointments

Receive and process parts and sublet invoices; verify estimate accuracy

Conduct final quality control check before vehicle delivery

Assist with accounts receivable follow-up

Take on additional tasks and projects as assigned

Ready to grow with us? We're proud of our commitment to employee development and continued growth. This role has the potential to evolve into a larger opportunity as our company continues its strong upward trajectory.

Requirements

Strong communication and interpersonal skills

Excellent organizational and time management abilities

Attention to detail and a customer-first mindset

Ability to multitask in a fast-paced environment

Previous experience in customer service or the collision repair industry is a plus

Benefits

Competitive pay

401(k) retirement plan

Medical, dental, and vision insurance

Paid vacation and PTO

Flexible scheduling

Supportive team environment with opportunities for career growth

Apply