Production Support Engineer Jobs in Delaware (NOW HIRING)

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As a Lead Software Engineer - Java/Microservices/AWS/AI at JPMorganChase within Consumer and Community Banking, you will be an integral part of an agile team focused on Workforce Planning - supporting 70,000+ employees across our platforms. In this role, you will help enhance, build, and deliver trusted, AI-powered, market-leading technology products in a secure, stable, and scalable way, driving efficiencies, smarter workforce planning, and measurable value for the firm. 

As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
• Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices
• Strong experience in Java, platform engineering, Spring framework,  AWS, systems design, solution design, low level design, database, messaging, live application/data migrations, design patterns, high scale, production support from product and platform organizations.
• Experience with AI agents, Automated generation of UI, design, code, database, test cases, and assembling solutions in real time shortening the SDLC to significantly decrease timelines, using prompt engineering with AI powered LLM tools such as Claude, CoPilot and assembling solution to result in production grade services/APIs using coding and performance best practices
• Advanced in one or more programming language(s) (Java, Python)
• Proficiency in automation and continuous delivery methods
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, etc.)
• In-depth knowledge of the financial services industry and their IT systems
• Practical cloud native experience

• Familiarity with modern front-end technologies, JS frameworks, solid understanding of Agile methodologies such as CI/CD, application resiliency and security.
• Exposure to cloud technologies, Cypress automation, cucumber or equivalent automation framework, reporting using Kibana or equivalent reporting tool.
• Hands-on practical experience in system design, application development, testing and operational stability, using different mocking solutions to perform front end testing in isolation.
• Experience in developing, debugging, and maintaining code in an enterprise environment with one or more modern programming languages and database querying languages.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans