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Product Support Manager Jobs in Virginia (NOW HIRING)

Technical Support Manager

VA · On-site

$70K - $90K/yr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP ... Provide direct technical support for PMI products, software, and field applications. * Act as the ...

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Sales Support Manager

Sterling, VA · On-site

$60K - $65K/yr

Title :Sales Support Manager Location: Sterling, VA Work Arrangement: Onsite Employment Type ... Monitor competitor activities and provide recommendations regarding pricing and product positioning.

New

Sales Support Manager Cuisine Solutions is the world's largest "sous vide" manufacturer, a well ... Join us in a career of innovative solutions in the food business, providing and creating products ...

Sales Support Manager

Sterling, VA · On-site

$65K - $72K/yr

Join us in a career of innovative solutions in the food business, providing and creating products ... serving in a Sales Support role.Minimum 1-2 year experience managing a team of 5-10 people.

Sales Support Manager

Sterling, VA · On-site

$65K - $72K/yr

Sales Support Manager Cuisine Solutions is the world's largest "sous vide" manufacturer, a well ... Join us in a career of innovative solutions in the food business, providing and creating products ...

Legal Support Manager

Richmond, VA · On-site

$99K - $151K/yr

... support to attorneys across multiple offices, practices, and time zones. The PART Manager will ... Establishes key performance indicators and benchmarks to measure team performance, productivity ...

... support to attorneys across multiple offices, practices, and time zones. The PART Manager will ... Establishes key performance indicators and benchmarks to measure team performance, productivity ...

... support to attorneys across multiple offices, practices, and time zones. The PART Manager will ... Establishes key performance indicators and benchmarks to measure team performance, productivity ...

Vision insurance Program Support Manager (PSM) Location: Passport Headquarters, Washington, DC (on ... Eight (8) years of progressive management experience in a high-volume production or office ...

Showing results 41-60

Product Support Manager information

See Virginia salary details

$39.2K

$91.3K

$162.6K

How much do product support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for product support manager in Virginia is $91,275.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,900.00 and $104,600.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the most commonly searched types of Product Support jobs in Virginia?

The most popular types of Product Support jobs in Virginia are:

What are popular job titles related to Product Support Manager jobs in Virginia?

For Product Support Manager jobs in Virginia, the most frequently searched job titles are:

What cities in Virginia are hiring for Product Support Manager jobs?

Cities in Virginia with the most Product Support Manager job openings:

Infographic showing various Product Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $91,275 per year, or $43.9 per hour.

Logistics and Product Support Analyst, Senior

BOOZ, ALLEN & HAMILTON, INC.

Reston, VA • On-site

$69K - $158K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 17 days ago


Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

10th of 72 rated business consultants


Job description

Logistics and Product Support Analyst, Senior
The Opportunity:
As a Senior Product Support Analyst, you know the importance of delivering strategic, data-driven logistics solutions that enable product success and long-term sustainability. On our team, you'll play a pivotal role in lifecycle logistics to support critical national defense missions. In this role, you'll play a key part in furthering the national security requirements of cutting edge remote and autonomous systems You'll use your knowledge of integrated product support to assist Product Support Managers and Logistics Leaders to develop and implement Product Support Strategies, Life Cycle Sustainment Plans, and execution of all Integrated Product Support elements in support of mission objectives.
Your contributions will directly impact the ability of the client to accelerate the development, acqui sit ion, and fielding of unmanned technologies. The client strives to move away from legacy, slow, multi-year acqui sit ion cycles toward a modern, modular, and fast-paced "rapid prototyping" model. This is your opportunity to be part of a high-impact team, driving innovation where technology meets mission outcomes.
Work with us as we accelerate outcomes for the nation through technology.
What You'll Work On:
  • Provide logistics support to a Joint Service Middle Tier Acquisition and Rapid Fielding Acqui sit ion program contributing to the planning, coordination, and execution of program logistics and sustainment activities across the acqui sit ion lifecycle.
  • Support the development and maintenance of logistics documentation and deliverables.
  • Assist with the planning and coordination of logistics activities to support program acqui sit ion and sustainment objectives.
  • E nga ge with stakeholders and build relationships with program acqui sit ion, logistics, and field activity teams to facilitate decisions and effectiveness.
  • Support Navy budget program review processes including Baseline Assessment Memorandum ( BAM ) and Program Objective Memorandum ( POM ).
  • E nga ge with stakeholders across program acqui sit ion, logistics, engineering, and field activity teams to facilitate coordination and support program execution.
  • Develop presentations, facilitate brief updates, provide meeting support, and track action items in support of program leadership.
  • Collect, organize, and analyze logistics and program data to support planning, reporting, and risk identification.
  • Manage and prioritize multiple tasks while working independently and collaboratively in a fast-paced program environment.
  • Develop presentations, facilitate brief updates, provide meeting support, and track action items.

Join us. The world can't wait.
You Have:
  • 8+ years of experience with DoD product support, life cycle logistics, or sustainment roles
  • Experience as a PSM, PSSM, or DPSM on a major defense acquisition program
  • Experience with performance-based logistics, supply chain management, and sustainment metrics
  • Experience with logistics information systems, data analytics, and digital product support tools
  • Experience supporting program documentation, briefings, and meeting coordination utilizing Micro sof t Office 365 Suite, including Word, Excel, PowerPoint, Teams, and SharePoint
  • Knowledge of DoD acquisition and sustainment policy, the Adaptive Acquisition Framework (AAF), and the 12 IPS Elements
  • Ability to develop and execute LCSPs and product support strategies
  • Top Secret clearance
  • HS diploma or GED

Nice If You Have:
  • Experience supporting Navy or Marine Corps acquisition program offices
  • Experience in a Middle Tier of Acquisition (MTA) Program Office
  • Experience with Navy supply chain, provisioning process, or Navy funding processes including OPN-8 funding and Baseline Assessment Memorandum ( BAM ) processes
  • Experience coordinating with cross-functional teams including engineering, acqui sit ion, logistics, and fleet stakeholders
  • Knowledge of Department of Defense acqui sit ion lifecycle processes, including DoD 5000 series, and sustainment planning
  • Possession of strong analytical, research, organizational, problem-solving, cost analysis, and risk management skills
  • Possession of excellent communication, stakeholder engagement, and leadership skills.
  • TS/SCI clearance
  • Bachelor's degree preferred; Master's degree a plus
  • Lifecycle Logistics (LCL), Program Management (PM) DAWIA, or PMP Certification

Clearance :
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914