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Product Support Manager Jobs in Virginia (NOW HIRING)

Daon

Product Support Engineer

Fairfax, VA · On-site

Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction ... Provide management with ongoing feedback on the effectiveness of customer service and internal ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction ... Provide management with ongoing feedback on the effectiveness of customer service and internal ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction ... Provide management with ongoing feedback on the effectiveness of customer service and internal ...

gpec

Product Support Rep I

Roanoke, VA

Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...

Gregory Poole

Product Support Rep I

Roanoke, VA · On-site

Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...

New

gpec

Product Support Rep I

Roanoke, VA · On-site

Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...

gpec

Product Support Rep I

Roanoke, VA · On-site

Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...

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Showing results 21-40

All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Virginia

Product Support Manager information

See Virginia salary details

$39.2K

$91.3K

$162.6K

How much do product support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for product support manager in Virginia is $91,275.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,900.00 and $104,600.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the most commonly searched types of Product Support jobs in Virginia?

The most popular types of Product Support jobs in Virginia are:

What are popular job titles related to Product Support Manager jobs in Virginia?

For Product Support Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Virginia look for?

The top searched job categories for Product Support Manager jobs in Virginia are:

What cities in Virginia are hiring for Product Support Manager jobs?

Cities in Virginia with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $91,275 per year, or $43.9 per hour.

Product Support Engineer

Daon

Fairfax, VA • On-site

Full-time

Re-posted 13 days ago

Job description

About Daon

Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading enterprises to deliver secure, seamless identity experiences across financial services, telecommunications, healthcare, travel, and critical infrastructure.

Our TrustX platform enables organizations to orchestrate secure, scalable, cross-channel identity workflows - supporting identity verification, biometric authentication, and lifecycle management across complex environments. More than two billion identities worldwide have been safeguarded by Daon technology. Recognized as a leading provider by Gartner, KuppingerCole, and Frost & Sullivan, Daon is shaping the future of identity security.


This is a hybrid work schedule of 3 days on-site and 2 days remote. Preference is given to local candidates who can meet this requirement, this is not a fully remote role.


Bilingual (English and Spanish) is highly desired and preferred.


Role Responsibilities

  • Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction.
  • Triage and document new support incidents; test key applications against our SDKs to replicate and diagnose issues.
  • Consult with and escalate complex cases to software development and engineering teams.
  • Draft and maintain knowledge base articles and internal support documentation.
  • Gather regular support metrics and produce status reports to support operational workflows.
  • Assist in maintaining internal business tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses.
  • Participate in on-call weekend rotation for critical global support.
  • Develop deep product knowledge to serve as a subject matter expert for customer inquiries.
  • Provide management with ongoing feedback on the effectiveness of customer service and internal operations processes.


Education & Experience

  • Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.
  • 1-3 years of experience in technical support, product support, or a similar customer-facing role preferred.
  • Excellent written and verbal communication skills in English required with Spanish fluency highly desired and preferred.
  • Experience with ticketing systems, live chat support channels, and basic workflow tools.
  • Hands-on experience troubleshooting and supporting software products.
  • Familiarity with support operations and metric reporting.
  • Strong cross-functional collaboration skills.


Success Factors

The ideal candidate brings strong technical expertise in at least one domain, paired with clear and empathetic communication, sound problem-solving skills, and a genuine commitment to customer outcomes. You are organized, accountable, and comfortable working at pace in a dynamic environment. You take initiative in building product knowledge and are a reliable, engaged team member.


Technical Skills - Proficiency required in at least 2 of the of the following 4 areas:


(1) Programming & Scripting

  • 1+ years of experience writing Python scripts and applications.
  • Ability to read, understand, and debug code in at least one of: Objective-C/Swift, Java/Kotlin, or JavaScript.
  • Strong scripting skills in PowerShell and Bash.

(2) Mobile Development & Support

  • Experience with Mobile SDK integration, testing, or development.
  • Familiarity with mobile app development languages including Swift/Objective-C and Java/Kotlin.
  • Ability to support mobile application development, testing, and troubleshooting.

(3) Web Technologies & APIs

  • Solid understanding of RESTful APIs, including the ability to construct and execute REST web service calls for testing.
  • Knowledge of TLS/SSL, security certificates, and web server technologies such as Apache Tomcat.

(4) Database & System Administration

  • Basic SQL knowledge and scripting across Oracle, MSSQL, and MySQL.
  • Proficiency in Linux environments (non-GUI), particularly Red Hat Enterprise Linux or variants.
  • Experience with Java-based infrastructure, including JVM troubleshooting and interpreting Java error messages.
  • Proficiency in AWS services: EC2, RDS, VPC, S3, and Route53.


Join the brightest minds from around the globe as we build the future of digital identity!


Daon is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.

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