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Product Support Manager Jobs in Virginia (NOW HIRING)

Cooley

Product Support and Training Manager

Reston, VA · On-site

Product Support and Training Manager Cooley is seeking a Product Support and Training Manager to join the Product Team, which is part of the larger Innovation group at the firm. Hybrid Schedule: As ...

Cooley LLP

Product Support Specialist

Reston, VA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation ... Track and manage internal and third-party application development or systems infrastructure change ...

Cooley LLP

Product Support Engineer

Reston, VA

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Cooley

Product Support Engineer

Reston, VA · On-site

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction ... Provide management with ongoing feedback on the effectiveness of customer service and internal ...

Daon

Product Support Engineer

Fairfax, VA · On-site

Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction ... Provide management with ongoing feedback on the effectiveness of customer service and internal ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction ... Provide management with ongoing feedback on the effectiveness of customer service and internal ...

gpec

Product Support Rep I

Richmond, VA

Product Support Sales Representative (industrial parts and service) PRIMARY FUNCTION: To promote ... Maintain the CRM - Business Contact Management System in accordance with Company Policy * Complete ...

gpec

Product Support Rep I

Richmond, VA · On-site

Product Support Sales Representative (industrial parts and service) PRIMARY FUNCTION: To promote ... Maintain the CRM - Business Contact Management System in accordance with Company Policy * Complete ...

gpec

Product Support Rep I

Richmond, VA

Product Support Sales Representative (industrial parts and service) PRIMARY FUNCTION: To promote ... Maintain the CRM - Business Contact Management System in accordance with Company Policy * Complete ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Virginia

Product Support Manager information

See Virginia salary details

$39.2K

$91.3K

$162.6K

How much do product support manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for product support manager in Virginia is $91,275.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,900.00 and $104,600.00 per year, depending on experience, location, and employer.

What's the highest paying PM job?

The highest paying product management roles are often at executive levels such as Vice President or Chief Product Officer, with salaries exceeding $200,000 annually and additional bonuses or stock options. These positions typically require extensive experience, strategic leadership skills, and a strong understanding of market trends and product development.

How does a Product Support Manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What is the role of a product support manager?

A product support manager oversees customer support for a company's products, ensuring issues are resolved efficiently and customer satisfaction is maintained. They coordinate support teams, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage customer inquiries.

What is a Product Support Manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the key skills and qualifications needed to thrive as a Product Support Manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What jobs in the US pay 300,000 a year?

For a Product Support Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large technology or manufacturing companies. These positions often require extensive experience, leadership skills, and may include bonuses or stock options that contribute to total compensation. High-paying roles in this field are less common and usually involve additional responsibilities or specialized expertise.

Are PMs in high demand?

Product Support Managers are in growing demand as companies prioritize customer experience and product quality. Strong communication, technical knowledge, and problem-solving skills are essential, and demand is often driven by technology and software industries expanding their support teams.
What are the most commonly searched types of Product Support jobs in Virginia? The most popular types of Product Support jobs in Virginia are:
What are popular job titles related to Product Support Manager jobs in Virginia? For Product Support Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Virginia look for? The top searched job categories for Product Support Manager jobs in Virginia are:
What cities in Virginia are hiring for Product Support Manager jobs? Cities in Virginia with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Virginia as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $91,275 per year, or $43.9 per hour.

Product Support Manager - Security Projects

AMERICAN SYSTEMS

Arlington, VA • On-site

$132K - $193K/yr

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
As The Product Support Manager, you will provide senior-level program security management support for planning, coordinating, and overseeing security requirements associated with Product Support Management activities in support of a classified customer's mission needs.
Essential Responsibilities:
  • Manage and coordinate embedded security support activities associated with Product Support Management mission requirements.
  • Support planning, execution, and oversight of security requirements affecting sustainment, depots, fleet readiness, long-term storage, and related support activities.
  • Coordinate with Government stakeholders and functional teams to address security considerations associated with mishaps, maintenance, logistics, and operational support efforts.
  • Track actions, priorities, and dependencies affecting PSM-related security support and provide project management reporting as required.
  • Help ensure integrated execution of security support across PSM activities and related mission partners.

Qualifications
  • Master's degree from an accredited college or university in a relevant discipline and 10 years of directly relevant experience; or a bachelor's degree in a relevant discipline plus 14 years of directly related work experience.
  • Experience must include support to Special Access Program and Sensitive Compartmented Information environments
  • Security certifications, and Project Management Professional PMP certification are a plus for this role.
  • Demonstrated ability to coordinate effectively across Government, contractor, and external stakeholders; prepare briefings, reports, standard operating procedures, and official correspondence; and lead a team in fast paced classified environments.
  • Active Top Secret clearance with SCI eligibility; must be able to meet any applicable Special Access Program eligibility requirements identified by the Government.

Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $132,500.00/Yr. - USD $221,300.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status

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