Russell Tobin's client, world leader in heating, air-conditioning and refrigeration solutions company, is hiring a Product Registration Representative in East Syracuse, NY.
Job Title: Product Registration Representative
Location: East Syracuse, NY
Pay Rate: $19.50/hour
Job Summary
We are seeking a customer-focused Product Registration Representative to support customers, distributors, dealers, and homeowners with product registration and warranty-related inquiries. In this role, you will ensure accurate product registration, provide warranty information, and deliver exceptional customer service through phone, email, and case management systems.
Key Responsibilities
- Provide support to distributors, dealers, and homeowners regarding product registration and warranty inquiries.
- Communicate warranty coverage updates to distributors, dealers, and homeowners.
- Ensure product model and serial numbers are accurately entered into internal systems.
- Respond to inquiries via phone, email, and case management platforms.
- Assist customers with navigating the online product registration process.
- Register products on behalf of homeowners who do not have internet access.
- Provide warranty information and registration confirmations upon request.
- Update and correct product registration records as needed.
- Route customers to the appropriate department when inquiries fall outside product registration.
- Maintain accurate records while delivering timely, professional customer service.
Qualifications
Required:
- Minimum of 1 year of customer service experience.
- Minimum of 1 year of experience using Microsoft Word, Excel, and PowerPoint.
- Strong verbal and written communication skills.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
Preferred:
- Experience using Salesforce or a similar CRM system.
Education
- High School Diploma or GED required.
Schedule
- Monday-Friday, 8:00 AM-5:00 PM.
- Hybrid schedule available after the training period based on performance and business needs.
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
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