Product Manager Apprentice Jobs in Quebec (NOW HIRING)

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. 

 
If you have experience in Personal Lines Auto claims, and are looking for a new challenge, we would love to hear from you. 

 
Zurich Canada is currently seeking Claims Specialists - Personal Lines Auto, based out of our Waterloo and Montreal offices.

 
Reporting to the Claims Manager, Auto Personal Lines, you will be the first point of contact for our customers, primarily supporting them by phone. Most of your day will be spent on the phones, responding to calls with empathy and professionalism-guiding customers through the claims process, answering their questions, and managing personal lines claims of low to moderate complexity within your authority. By following established protocols, you'll ensure claims are handled efficiently and deliver a customer-centric service.

 
Zurich Canada uses artificial intelligence-enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals. 

 
Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements. 

   Document claims file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity personal lines claims.
   Exercise judgement to determine liability by gathering and analyzing relevant facts; utilizing applicable law; establishing basic principles of negligence.
   Exercise judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.
   Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate.
   Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.
   Assess damages by calculating applicable damages or range of damages allowed by law.
   Negotiate settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits.
   Meet quality standards by following best practices.
   Ensure customer service by proactively communicating information; responding to inquiries; following customer protocols and may participating in customer marketing efforts.
   Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors. Departs from approved vendors with manager approval, where in the best interests of the insured.
   Ensure legal compliance by following state and federal laws and regulations and internal control requirements.
   Refer claim to subrogation and fraud teams by identifying potential subrogation and fraud.
   Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed.
   Protect Zurich's reputation by keeping claims information confidential.
   Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks, and participating in professional societies.

Required: 
   Bachelor's Degree and 2 or more years of experience in the Claims or Insurance area  
OR 
    Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area 
OR 
   High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area 
OR 
    Completion of Zurich Claims Training Program and 1 or more years of experience in the Claims or Insurance area  
AND  
   Microsoft Office experience 
   Knowledge of insurance regulations, markets and products 
   Prior experience in auto claims handling, insurance claims, or a related customer service field. Understanding of auto insurance policies, coverage, and regulations.
Preferred:
   Minimum of 2 years of personal lines auto claims experience
   Strong verbal and written communication
   Advanced analytical and problem-solving skills
   Effective time management and multitasking
   Collaborative team player with cross-functional relationship-building experience
   Skilled in explaining complex financial or actuarial concepts
   Able to assess scope and exposure for moderately complex claims
   Understands reserving processes for indemnity and expense
   Capable of developing and executing negotiation strategies
   Recognizes nuances in customer and stakeholder interactions
   Presents clear recommendations for claim resolution to stakeholders
   For Montreal candidates, fluency in French is required. For Waterloo candidates, it is a valuable asset.
   For Montreal candidates, fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec. 

 
At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is $60,000 - $75,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate's skills and experience. 

   At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
   We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. 
   We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
   We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
   We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. 
   We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities. 
   We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
   We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.  
Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.