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Process Manager Jobs in Durham, NC (NOW HIRING)

Accenture

ServiceNow Business Process Manager

Raleigh, NC · On-site

$94K - $266K/yr

The ServiceNow Business Process Manager will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance, collaborating with customers to achieve their ...

Innosoul inc

ServiceNow Manager

Raleigh, NC · On-site

NC-810453 Hybrid/Local Govt (must) ServiceNow/ITSM Change Process Manager (ITIL/15+) with OCM, ECAB, CAB Workbench (must), SISM, CMDB, governance, Release/Incident/Configuration Management, audit ...

Armacell

Process Engineer

Mebane, NC · On-site

$80K - $95K/yr

The opportunity will also support the technical team for Early Product Management projects and provide Plant Engineering with material properties and processing parameters to aid in equipment ...

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All JobsProcess JobsProcess Manager JobsProcess Manager Jobs in Durham, NC

Process Manager information

See Durham, NC salary details

$32.9K

$98.3K

$160.9K

How much do process manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for process manager in Durham, NC is $98,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,100.00 and $125,100.00 per year, depending on experience, location, and employer.

What is a process manager?

A process manager oversees change and innovation in the business processes of an organization. Job duties include identifying improvements to current business processes, setting goals, working across departments to implement changes, and contributing to better quality products and services while reducing costs and increasing efficiency. The qualifications you need for a career as a process manager are a bachelor’s degree in business administration, human resources, or information technology; experience in a corporate environment; and strong analytical skills. Professional certification in business process management provides you with additional training to inform your work.

What does a process manager do?

A Process Manager is responsible for analyzing, designing, implementing, and optimizing business processes within an organization. Their main goal is to improve efficiency, reduce costs, and enhance the quality of products or services. They work closely with different departments to identify bottlenecks, recommend improvements, and ensure that processes align with business objectives. Process Managers often use various methodologies such as Lean, Six Sigma, or BPM (Business Process Management) to achieve these goals.

What are the key skills and qualifications needed to thrive as a process manager, and why are they important?

To thrive as a Process Manager, you need expertise in process optimization, project management, and data analysis, usually supported by a relevant degree and experience in operations or business management. Familiarity with process mapping tools like Visio, Lean Six Sigma certification, and workflow automation systems is highly valued. Strong leadership, problem-solving, and communication skills help drive cross-functional collaboration and change management. These abilities are crucial for identifying inefficiencies, implementing effective solutions, and ensuring organizational processes run smoothly and efficiently.

How does a process manager typically collaborate with cross-functional teams to drive process improvements?

Process Managers play a central role in collaborating with cross-functional teams by facilitating communication between departments such as operations, quality assurance, IT, and finance. They often lead workshops, gather feedback from stakeholders, and map out current workflows to identify inefficiencies. By working closely with team members from various backgrounds, Process Managers ensure that proposed changes align with overall business objectives and are feasible for implementation. Regular meetings, documentation, and performance tracking are key aspects of their collaborative approach.

What is the difference between Process Manager vs Operations Coordinator?

AspectProcess ManagerOperations Coordinator
Required CredentialsBachelor's degree, process management certifications (e.g., Six Sigma)Bachelor's degree, relevant experience in operations
Work EnvironmentOversees process improvement teams, works in office settingsSupports daily operations, interacts with staff and clients
Employer & Industry UsageManufacturing, logistics, service industriesRetail, healthcare, corporate services

The Process Manager focuses on analyzing and improving business processes, often leading projects to increase efficiency. The Operations Coordinator handles daily operational tasks, coordinating activities across departments. While both roles require strong organizational skills, the Process Manager typically has more specialized certifications and a strategic focus, whereas the Operations Coordinator emphasizes execution and support functions.

How much do process managers make in the US?

Process managers in the US typically earn an average salary of around $80,000 to $120,000 per year, depending on experience, industry, and location. Senior or specialized process managers with certifications like Six Sigma may earn higher salaries, and the role often requires strong analytical and project management skills.

What skills do you need to be a process manager?

A process manager needs strong analytical skills to evaluate workflows and identify improvements, excellent communication skills to coordinate with teams, and proficiency with process management tools and methodologies such as Lean or Six Sigma. Leadership abilities and problem-solving skills are also essential for implementing changes and ensuring operational efficiency.
More about Process Manager jobs

What are the most commonly searched types of Process jobs in Durham, NC?

The most popular types of Process jobs in Durham, NC are:

What job categories do people searching Process Manager jobs in Durham, NC look for?

The top searched job categories for Process Manager jobs in Durham, NC are:

What cities near Durham, NC are hiring for Process Manager jobs?

Cities near Durham, NC with the most Process Manager job openings:

Process Manager jobs near you
Infographic showing various Process Manager job openings in Durham, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 2% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $92,177 per year, or $44.3 per hour.

ITSM Change Process Manager

UniMind Software Solutions,Inc

Raleigh, NC • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

ITSM Change Process Manager

Raleigh NC hybrid

This is a hybrid position that will require the candidate onsite once a week to twice a month depending on the need.

10 Months

Webcam Interview Only

The ITSM Change Process Manager is responsible for the governance, oversight, and continual improvement of the enterprise Change Management process.

This is a hybrid position that will require the candidate onsite once a week to twice a month depending on the need.

The ITSM Change Process Manager is responsible for the governance, oversight, and continual improvement of the enterprise Change Management process, helping ensure changes to the IT environment are introduced in a controlled, coordinated, and secure manner with minimal disruption to business and IT services.

This position serves as the enterprise process owner for Change Management, establishing and maintaining change policies, standards, procedures, controls, and performance measures. The Change Process Manager oversees the end-to-end lifecycle of Standard, Normal, and Emergency Changes, including risk and impact assessment, authorization, scheduling, implementation oversight, post-implementation review, reporting, and closure.

You ll work closely with service owners, technical teams, Incident, Problem, Configuration, Release Management, and leadership to balance the need for change with operational stability. You ll also drive improvements through ServiceNow automation, analytics, governance, training, and adoption of ITIL Change Enablement best practices.

Key Responsibilities

  • Functions as the enterprise authority governing Change Enablement across all NCDIT divisions and consolidated agencies - not only the process owner but the strategic leader for statewide change culture. Explicitly governs public-sector requirements, including SISM, audit controls, Expedited/Latent classifications, and highvisibility changes affecting state services. Adds enterprise escalation authority, allowing CAB/ECAB decisions to move upward to DSCIO/SCIO when required. Integrates statewide Forward Schedule of Change governance, with crossagency conflict resolution and customer communication expectations. Expands role to lead ServiceNow modernization efforts, including automation restoration, risk scoring logic, CAB Workbench, dashboard design, and approval workflow improvements. Adds accountability for audit-ready documentation quality, ensuring Work Info records meet DIT s documented requirements for Business Justification, Service Impact, Test/Install/BackOut plans, and Install Results. Integrates more robust cross-domain coordination, specifically addressing enterprise operational dependencies, known gaps, and risk hotspots. Strengthens oversight of change-related incidents and operational stability initiatives. Adds executive-level communication responsibilities for high-impact or emergency changes. Elevates training and coaching into organizational change leadership, advancing statewide maturity rather than teamlevel competence. Establishes responsibility for strategic improvement initiatives, automation opportunities, and enterprise-level process redesign.

Minimum Education and Experience

  • Bachelor s degree in Computer Science, Information Technology, Business Administration, or a related field; or an equivalent combination of education and experience.
  • 5+ years of experience supporting or managing ITSM processes, preferably Change, Release, Incident, Problem, or Configuration Management, with demonstrated experience in enterprise Change Management.
  • Experience with ServiceNow or another enterprise ITSM/change management platform.
  • Experience applying change governance, risk assessment, authorization and approval, scheduling, implementation, and compliance controls.
  • Strong analytical, problem-solving, organizational, and stakeholder-management skills with the ability to manage priorities across a complex enterprise environment.

Preferred Qualifications

  • ITIL v4 Foundation Certification or ability to obtain certification within 6 months of hire.
  • ITIL Change Enablement/Change Management experience or related practitioner-level training.
  • Experience leading and governing enterprise Change Management processes, including CAB and ECAB, within a large IT organization.
  • Hands-on knowledge and experience running Change Management using ServiceNow, including Change Requests, approval workflows, change calendars, risk assessment, reporting, dashboards, and automation.
  • Experience with ServiceNow CAB Workbench, including implementation, configuration, administration, or operational use, is highly preferred.
  • Experience developing or improving ITSM policies, procedures, governance controls, metrics, and reporting.
  • Working knowledge of Incident, Problem, Configuration/CMDB, Release, and Service Level Management practices.
  • Understanding of deployment and implementation methodologies, project lifecycle concepts, and the software development lifecycle.
  • Familiarity with audit, compliance, and IT control requirements.
  • Experience working in public-sector or enterprise-scale IT environments.
  • Strong written, verbal, facilitation, relationship-management, and executive communication skills.
  • Ability to exercise independent judgment, analyze complex situations, and work effectively across technical and business teams.

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