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Process Manager Jobs in Dallas, NC (NOW HIRING)

Capital One

Principal Process Manager

Charlotte, NC · On-site

Principal Process Manager As a Principal Process Manager in the Centralized Team, you will be working with the Agency Finance Deal Teams and Centralized offshore teams to support loan Originations ...

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Process Manager information

See Dallas, NC salary details

$29.6K

$88.7K

$145.1K

How much do process manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for process manager in Dallas, NC is $88,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $112,900.00 per year, depending on experience, location, and employer.

What is a process manager?

A process manager oversees change and innovation in the business processes of an organization. Job duties include identifying improvements to current business processes, setting goals, working across departments to implement changes, and contributing to better quality products and services while reducing costs and increasing efficiency. The qualifications you need for a career as a process manager are a bachelor’s degree in business administration, human resources, or information technology; experience in a corporate environment; and strong analytical skills. Professional certification in business process management provides you with additional training to inform your work.

What does a process manager do?

A Process Manager is responsible for analyzing, designing, implementing, and optimizing business processes within an organization. Their main goal is to improve efficiency, reduce costs, and enhance the quality of products or services. They work closely with different departments to identify bottlenecks, recommend improvements, and ensure that processes align with business objectives. Process Managers often use various methodologies such as Lean, Six Sigma, or BPM (Business Process Management) to achieve these goals.

What are the key skills and qualifications needed to thrive as a process manager, and why are they important?

To thrive as a Process Manager, you need expertise in process optimization, project management, and data analysis, usually supported by a relevant degree and experience in operations or business management. Familiarity with process mapping tools like Visio, Lean Six Sigma certification, and workflow automation systems is highly valued. Strong leadership, problem-solving, and communication skills help drive cross-functional collaboration and change management. These abilities are crucial for identifying inefficiencies, implementing effective solutions, and ensuring organizational processes run smoothly and efficiently.

How does a process manager typically collaborate with cross-functional teams to drive process improvements?

Process Managers play a central role in collaborating with cross-functional teams by facilitating communication between departments such as operations, quality assurance, IT, and finance. They often lead workshops, gather feedback from stakeholders, and map out current workflows to identify inefficiencies. By working closely with team members from various backgrounds, Process Managers ensure that proposed changes align with overall business objectives and are feasible for implementation. Regular meetings, documentation, and performance tracking are key aspects of their collaborative approach.

What is the difference between Process Manager vs Operations Coordinator?

AspectProcess ManagerOperations Coordinator
Required CredentialsBachelor's degree, process management certifications (e.g., Six Sigma)Bachelor's degree, relevant experience in operations
Work EnvironmentOversees process improvement teams, works in office settingsSupports daily operations, interacts with staff and clients
Employer & Industry UsageManufacturing, logistics, service industriesRetail, healthcare, corporate services

The Process Manager focuses on analyzing and improving business processes, often leading projects to increase efficiency. The Operations Coordinator handles daily operational tasks, coordinating activities across departments. While both roles require strong organizational skills, the Process Manager typically has more specialized certifications and a strategic focus, whereas the Operations Coordinator emphasizes execution and support functions.

How much do process managers make in the US?

Process managers in the US typically earn an average salary of around $80,000 to $120,000 per year, depending on experience, industry, and location. Senior or specialized process managers with certifications like Six Sigma may earn higher salaries, and the role often requires strong analytical and project management skills.

What skills do you need to be a process manager?

A process manager needs strong analytical skills to evaluate workflows and identify improvements, excellent communication skills to coordinate with teams, and proficiency with process management tools and methodologies such as Lean or Six Sigma. Leadership abilities and problem-solving skills are also essential for implementing changes and ensuring operational efficiency.
More about Process Manager jobs

What are the most commonly searched types of Process jobs in Dallas, NC?

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The top searched job categories for Process Manager jobs in Dallas, NC are:

What cities near Dallas, NC are hiring for Process Manager jobs?

Cities near Dallas, NC with the most Process Manager job openings:

Process Manager jobs near you

Principal Process Manager

Capital One

Charlotte, NC • On-site

Full-time

Posted 6 days ago

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

88th of 174 rated banks

Job description

Principal Process Manager

As a Principal Process Manager in the Centralized Team, you will be working with the Agency Finance Deal Teams and Centralized offshore teams to support loan Originations and related processes. As a Principal Process Manager, you will:

Responsibilities:

  • Proactively manage the third-party report process including obtaining bids, engagement, drafting site inspection memos, scheduling site inspections, and tracking status and due dates

  • Manage cost accounting summaries, track vendor invoices, and ensure timely payment

  • Maintain loan system of record (Salesforce) to support Underwriting and Closing activities

  • Manage and deliver loan documents and data to Agencies

  • Execute tasks and responsibilities in compliance with Bank and Agency regulations and guidelines

  • Support Compliance and Audit reviews by fulfilling data requests, leading process walkthroughs, assisting with issue remediation, and designing new controls and documentation

  • Identify processes that are strong candidates for standardization, digitization, or automation, and assist in designing streamlined future-state workflows

  • Lead projects from start to finish, including scoping, stakeholder coordination, planning, and tracking status

  • Support oversight of assigned offshore processes by building a strong understanding of their responsibilities and helping them navigate competing priorities

  • Support vendor management functions to ensure strict compliance with Agency guidelines

  • Create, update, and maintain procedures and job aids related to the Centralized Team's functions

  • Provide key updates and reporting for various stakeholders, and step in during supervisor absences to maintain continuous workflow

  • Manage end-to-end health of core processes (Maturity, Loan Boarding, Repairs, FEMA monitoring)

  • Ensure timely execution of annual/bi-annual certifications; leverage predictive alerts to automate and flag compliance risks

  • Reconcile reports across Salesforce and internal sheets, utilizing AI-assisted anomaly detection to catch data discrepancies early

  • Serve as primary Data Steward for AM; partner with Tech teams to establish data readiness for future AI and automation models

  • Lead recurring data cleanups (covenants, contacts, Risk Ratings in RealInsight) using AI/ML tools for automated data reconciliation

  • Own and optimize shared mailboxes using AI-driven triaging, auto-tagging, and intelligent routing

  • Proactively manage expectations and provide updates to AM Team Leads, Risk, and external partners in the absence of a supervisor

  • Leverage Generative AI and prompt engineering to enhance process design and productivity


Basic Requirements:

  • Bachelor's Degree or military experience

  • At least 4 years of experience in Process, Program or Project Management

Preferred Requirements:

  • 5+ years of experience in Process, Program or Project Management

  • 5+ years of banking experience working in loan administrative function

  • Advanced proficiency in Microsoft Office or Google Suite

  • Experience with AI LLMs and prompt engineering

  • Possession of strong interpersonal and problem solving skills

  • Excellent business writing and verbal communication skills

  • Ability to work independently as well as collaboratively in a team environment

  • Advanced degree or certification


**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $98,900 - $112,900 for Principal Process Manager


McLean, VA: $108,900 - $124,300 for Principal Process Manager


Plano, TX: $98,900 - $112,900 for Principal Process Manager


Richmond, VA: $98,900 - $112,900 for Principal Process Manager








Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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