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Process Improvement Manager Jobs in Michigan (NOW HIRING)

Job Listings at Trinseo LLC

Improvement Engineer

Midland, MI · On-site

$97K/yr

Improvement Engineer Hours: Monday - Friday, 7:30 am to 4:00 pm, 40 Hours/ Week Responsibilities ... Readling and light programming of ABB 800X process control systems; Project management methodology ...

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Process Improvement Manager information

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$39.7K

$89.7K

$130.7K

How much do process improvement manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for process improvement manager in Michigan is $89,712.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $105,900.00 per year, depending on experience, location, and employer.

What is the difference between Process Improvement Manager vs Business Analyst?

AspectProcess Improvement ManagerBusiness Analyst
Required CredentialsBachelor's degree; certifications like Six Sigma or LeanBachelor's degree; certifications like CBAP or PMI-PBA
Work EnvironmentLeads process optimization projects across departmentsAnalyzes business needs and recommends solutions
Employer & Industry UsageManufacturing, healthcare, finance, and techIT, finance, consulting, and corporate sectors

The Process Improvement Manager focuses on optimizing processes and implementing efficiency strategies, often leading cross-functional teams. In contrast, a Business Analyst primarily analyzes business requirements and recommends solutions to improve operations. While both roles require analytical skills and certifications like Six Sigma, their core responsibilities and work environments differ, making each role unique in organizational impact.

What are some common challenges process improvement managers face when implementing new initiatives, and how can they be addressed?

Process Improvement Managers often encounter resistance to change from employees who are accustomed to established workflows. Gaining buy-in from stakeholders and ensuring clear communication across departments are critical for successful implementation. To address these challenges, it's important to involve team members early in the process, provide training, and highlight the benefits of proposed improvements. Regular feedback sessions and transparent progress updates also help foster collaboration and minimize pushback.

What does a process improvement manager do?

A Process Improvement Manager is responsible for analyzing business processes and identifying areas where efficiency, quality, or productivity can be improved. They use methodologies like Lean, Six Sigma, or Kaizen to streamline workflows, reduce waste, and enhance customer satisfaction. Their role often involves leading cross-functional teams, implementing best practices, and measuring the impact of improvements. Ultimately, they help organizations save time and resources while delivering better results.

What are the key skills and qualifications needed to thrive as a process improvement manager, and why are they important?

To thrive as a Process Improvement Manager, you need expertise in process analysis, project management, and a strong background in business or engineering, often supported by a bachelor’s degree and certifications like Six Sigma or Lean. Familiarity with process mapping tools, data analysis software, and continuous improvement methodologies is typically required. Exceptional problem-solving, communication, and leadership skills help drive change and foster cross-functional collaboration. These capabilities are crucial for identifying inefficiencies, implementing sustainable improvements, and achieving organizational goals.

What is a process improvement manager?

A process improvement manager oversees the daily operations of a business or organization and suggests ways to improve efficiency and productivity. As a process improvement manager, you use software systems and other tools to collect data about processes. You analyze the information, identify areas that need improvement, and develop more efficient production systems. Qualifications to become a process improvement manager include several years of experience in the industry, especially in leadership roles.

More about Process Improvement Manager jobs

What are the most commonly searched types of Process Improvement jobs in Michigan?

The most popular types of Process Improvement jobs in Michigan are:

What are popular job titles related to Process Improvement Manager jobs in Michigan?

For Process Improvement Manager jobs in Michigan, the most frequently searched job titles are:

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The top searched job categories for Process Improvement Manager jobs in Michigan are:

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Cities in Michigan with the most Process Improvement Manager job openings:

Process Improvement Manager jobs near you
Infographic showing various Process Improvement Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $89,712 per year, or $43.1 per hour.

Quality Improvement Manager (Full-Time)

Gryphon Place

Kalamazoo, MI • On-site

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We're committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you're looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive.
STATEMENT OF THE JOB
  • The Quality Improvement Manager is responsible for leading quality monitoring, evaluation, and continuous improvement efforts across Contact Center operations. This role focuses on ensuring service quality, consistency, and effectiveness through structured quality assurance processes, data analysis, and cross-functional collaboration.
  • Working closely with the Data Team and Contact Center leadership, the QI Manager transforms operational data into actionable insights, identifies trends and opportunities for improvement, and supports the implementation of system enhancements that strengthen service delivery and staff performance. This role also partners closely with the Training & Credentialing Manager to ensure quality findings inform training priorities and operational improvements, while maintaining clear ownership of quality systems and evaluation processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Quality Monitoring & Assurance
  • Design, implement, and maintain standardized quality assurance processes across all Contact Center service lines.
  • Monitor calls, chats, texts, and other service interactions to assess adherence to protocols, service standards, and best practices.
  • Develop and maintain quality scorecards, review tools, and evaluation frameworks aligned with organizational and accreditation standards.
  • Ensure consistency and fairness in quality review processes across programs and evaluators.

Data Analysis & Insights
  • Partner closely with the Data Team to define, track, and analyze key performance and quality metrics.
  • Analyze trends in service delivery, including call quality, response times, outcomes, and staff performance.
  • Translate data into clear, actionable insights and recommendations for operations and leadership.
  • Support development of dashboards and reporting tools that enhance visibility into Contact Center performance.

Continuous Improvement & Process Optimization
  • Identify systemic gaps, inefficiencies, and opportunities for improvement in Contact Center workflows and service delivery.
  • Lead and support continuous improvement initiatives that enhance quality, consistency, and client experience.
  • Collaborate with the Director of Contact Center Operations to implement process changes and monitor impact.
  • Ensure improvement efforts align with accreditation standards and organizational priorities.

Collaboration & Cross-Functional Alignment
  • Partner with the Training & Credentialing Manager to ensure quality findings inform training content, coaching priorities, and onboarding improvements.
  • Work with Program Managers and team leaders to support performance improvement efforts at the staff and team level.
  • Serve as a liaison between operations, data, and program teams to align quality, performance, and reporting systems.
  • Participate in cross-departmental initiatives to strengthen organizational effectiveness and service impact.

Requirements
EDUCATION AND EXPERIENCE
Required:
  • Bachelor's degree in Human Services, Public Health, Data Analytics, Organizational Leadership, or related field.
  • 3-5 years of experience in quality improvement, quality assurance, or program evaluation.
  • Experience working with data, performance metrics, and reporting systems.
  • Experience in a contact center, behavioral health, or human services environment.
  • Must be a resident of the State of Michigan

Preferred:
  • Experience with crisis services, 2-1-1, or 988 systems.
  • Experience collaborating with data or analytics teams.
  • Experience leading process improvement or organizational change initiatives.

KNOWLEDGE / SKILLS / ABILITIES
  • Strong analytical skills with the ability to interpret data and identify trends.
  • Experience with quality assurance frameworks, evaluation tools, and performance monitoring.
  • Ability to translate complex data into clear, actionable recommendations.
  • Experience implementing or utilizing AI-enabled tools (e.g., speech analytics, predictive analytics, automated QA platforms) in a contact center or human services environment.
  • Strong collaboration and relationship-building skills across teams.
  • Excellent communication and presentation skills.
  • High attention to detail and commitment to fairness and consistency.
  • Proficiency in data systems, dashboards, and Microsoft Office.

WORK ENVIRONMENT
  • This position operates in a hybrid work environment with flexibility for on-site and remote work, depending on operational needs.

Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments.

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