Process Implementation Manager Jobs in Charlotte, NC

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Wells Fargo's Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world.

About this role:

Wells Fargo is seeking a Head of Implementation Platform & Tools to lead the development, management, and oversight of the technology capabilities that support the end-to-end GPL product implementation process. This leader will be accountable for defining and delivering fulfillment strategy, tools roadmap, operating model, and execution discipline required to create a faster, simpler, more transparent, and more client-centric implementation experience.

The role will partner closely with the Sales and Implementation Leaders, GPL Product, Technology engineering teams, AI teams, Digital, Operations, Risk, and line-of-business partners to build a world-class GPL onboarding experience and toolset that meets current business needs while positioning GPL Implementation for the client needs of the future. In service of the GPL Implementation strategy, this leader will ensure technology investments, AI-enabled capabilities, workflow automation, reporting, and control routines are fully aligned to measurable business outcomes, including reduced cycle time, improved client transparency, stronger quality, and accelerated time to revenue.

In this role, you will:

• Own the GPL Implementation platform and tools strategy: Define, prioritize, and execute the multi-year roadmap for systems, workflow tools, digital intake, fulfillment capabilities, reporting, dashboards, and implementation enablement solutions that support the full client implementation lifecycle.

• Lead end-to-end technology enablement: Partner with Technology engineering teams to translate business needs into scalable technology solutions, ensuring clear requirements, strong prioritization, effective delivery routines, and disciplined management of dependencies, risks, and tradeoffs.

• Drive AI-enabled transformation: Work closely with AI teams to identify, design, pilot, and scale AI use cases that reduce manual work, improve implementation quality, enhance colleague productivity, strengthen controls, and create a more intuitive experience for clients and internal users.

• Modernize implementation workflows: Simplify and automate the end-to-end implementation process, including intake, product configuration, documentation, client communication, testing, readiness, activation, exception management, and post-implementation reporting.

• Improve transparency and performance management: Build and maintain operational reporting, KPIs, dashboards, and analytics that provide leadership, product teams, sales partners, and implementation teams with real-time visibility into pipeline, status, bottlenecks, aging, cycle time, quality, productivity, and client outcomes.

• Partner across Product, Digital, Service, and Operations: Ensure platform and tool development is tightly aligned to product roadmaps, digital channel strategies, servicing models, operational readiness, business controls, and client experience priorities.

• Strengthen governance and controls: Embed risk, compliance, data quality, auditability, and control requirements into tools and workflows from the outset, ensuring implementation processes are consistent, well governed, and scalable across GPL products and client segments.

• Manage delivery discipline and investment prioritization: Establish clear routines for roadmap prioritization, delivery tracking, issue escalation, benefits realization, and resource planning, ensuring investments are focused on the highest-impact client and business outcomes.

• Create a world-class user experience: Champion intuitive user and client experiences that reduce friction, improve self-service and transparency, and support faster implementation execution across simple, core, complex, and specialty products.

• Lead and develop talent: Build, manage, and inspire a high-performing team with the product, platform, analytics, business architecture, process improvement, and transformation skills required to deliver at scale.

Leadership Expectations:

• Serve as a strategic partner to the Head of GPL Sales Support and Implementation and Implementation Product Leaders, bringing a strong point of view on how technology, data, AI, and workflow design can transform implementation outcomes.

• Operate with an enterprise mindset, balancing GPL Implementation priorities with broader Product, Technology, Digital, Operations, Risk, and line-of-business objectives.

• Translate complex business and technical issues into clear decisions, executive-ready recommendations, and practical execution plans.

• Create strong partnership routines with engineering and AI teams, ensuring the business has appropriate visibility, influence, and accountability across delivery.

• Champion a culture of simplification, client focus, innovation, disciplined execution, and measurable results.

Success Measures:

• Reduction in end-to-end implementation cycle time.

• Improved transparency of implementation status for clients, sales, product, and leadership stakeholders.

• Increased automation and reduced manual processing across key implementation workflows.

• Successful delivery and adoption of priority platform, workflow, reporting, and AI-enabled capabilities.

• Improved quality, consistency, and control outcomes across implementation processes.

• Stronger alignment between implementation tooling, product roadmaps, and technology investment priorities.

• Improved user experience and productivity across implementation teams.

Required Qualifications:

• 10+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of management or leadership experience

Desired Qualifications:

• 10+ years of experience in payments, treasury management, implementation, operations, product management, digital transformation, technology enablement, or a related field.

• Demonstrated experience leading platform, tools, workflow, or digital transformation initiatives in a complex, matrixed environment.

• Strong understanding of end-to-end client lifecycle processes, including onboarding, implementation, servicing, product activation, readiness, and reporting.

• Proven ability to partner with Technology engineering teams to shape roadmaps, define requirements, manage delivery, and resolve complex dependencies.

• Experience identifying and scaling automation, AI, analytics, or digital workflow capabilities to improve business outcomes.

• Strong executive presence with the ability to influence senior stakeholders, communicate complex issues clearly, and drive alignment across business and technology teams.

• Track record of building high-performing teams and leading through ambiguity, change, and transformation.

• Strong risk, control, and governance mindset, with experience embedding requirements into business processes and technology solutions.

Job Expectations:

• This position is a hybrid work model, must be willing to work out of the San Francisco, CA, Chandler, AZ, Irving, TX, or Charlotte, NC office approximately 3 days a week

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.