Process Implementation Manager Jobs in Ohio (NOW HIRING)

Think Global, Work Localwith Maersk Customs Service!

Are you ready to be part of an organization on an industry-defining transformation journey that will change the world?

Maersk, a global leader in logistics, is on a journey to transform the logistics industry and Customs Services is at the heart of this integrator strategy. With end-to-end customs visibility, Maersk Customs Services, offer global reach and local expertise to help customers navigate customs processes, and seamlessly coordinate their supply chains, ensuring the timely movement of goods.

To work at Maersk Customs Services is to work with the world. With over 60,000 unique customers, actively trading in 139 countries worldwide with a global delivery network spread across 113 countries, you will be working in a truly international environment.

Our end-to-end logistics services is constantly improving and with that our growing suite of digital solutions as well, which you can use to your benefit as part of our team in Customs Services.

Find yourself welcome in our diverse and inclusive culture, working alongside a team of more than 2,200 trade and customs experts around the world, where you are valued for who you are and rewarded for what you bring.

Are you ready to play your part in this?

We are looking for a skilled and motivated Project Manager for a temporary position (vikariat), which will extend until 31 August 2027.

As a Project Manager - Customer Implementation you will drive and deliver customer onboarding and implementation projects within Nordic Customs operations.

Customer Implementation Management plays a key role in leading the end-to-end implementation process, bridging sales and operational activities-from sales award through onboarding to stable operations. In this role, you will act as the customer's main point of coordination during implementations and issue resolution, ensuring a smooth and structured transition of new or additional business into the organization.

You will be responsible for driving implementation plans across NDC, coordinating cross-functional stakeholders, and ensuring high-quality and compliant delivery. The role includes managing the transition to steady-state operations and ensuring proper closure of implementation activities.

Key Responsibilities

• Lead end-to-end customer implementation and onboarding projects from sales handover through go-live and transition into stable operations, acting as the primary customer contact and ensuring alignment across customer requirements, operational processes, and system solutions.
• Drive implementation execution across functions and geographies by managing scope, timelines, risks, testing, go-live activities, stakeholder engagement, and structured governance throughout the project lifecycle.
• Support transformation and automation initiatives connected to customer implementations, identifying opportunities to improve processes, reduce manual work, and contribute to scalable and standardized solution design.
• Ensure successful operational handover and project closure through effective documentation, compliance management, maintenance of SOPs and work instructions, and continuous improvement across onboarding and customs-related processes.

We are looking for:

A proactive and structured professional with experience in customer implementation, onboarding, project delivery, or operational development. You enjoy driving initiatives forward, working across teams, and creating smooth transitions from planning to execution.

To be successful in this role, we believe you bring the following:

• Experience in customer implementation, onboarding, project delivery, or operations, preferably within Customs or logistics.
• Experience working with the United platform or similar systems and translating business needs into operational solutions. Proven ability to manage projects or workstreams and deliver results in a structured and efficient way.
• Strong communication and stakeholder management skills with the ability to collaborate across functions and geographies.
• The ability to understand business needs and translate them into practical and sustainable solutions.
• An analytical and solution-oriented mindset combined with a hands-on approach.
• Ownership, adaptability, and a continuous improvement mindset in a changing environment.
• Professional proficiency in English and one or more Nordic languages.

We look forward to your application!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.