Journey with us!ย Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Position Summary:
We have a common passion for creative thinking, innovative engineering and outstanding guest service that drives continuous improvement in everything we do. Our pursuit of continuous improvement and Operational Excellence is supported by the Program Management Office (PMO). Related core services provided by our Business Excellence Team are strategic and operational analysis, implementation of Lean methodologies and tools as well as the definition of process and standards. Coaching a team of Process Engineers and leading continuous improvement initiatives, the design, operation, standardization and control of processes is the responsibility of the Lead Process Engineer.ย ย Managed and guided by the Program Management the Lead Process Engineer consults with internal & external stakeholders in various organizations. Function as an in-house process driver and coach of matrixed operating department. Define need or problem, gather and analyze data, and advise recommended course of action. Perform process redesign and organization analysis studies to promote efficient and effective development of new generation vessels and current fleet modernization. Assist Program Management with development, implementation and maintenance of Lean methodologies and tools.ย ย
The Programย is aimedย to improve business performance across the department portfolio. This role willย useย advanceย planning, workflow methods, riskย managementย and quality management to support the program (& project)ย objectives.ย Furthermore, provide expertise and best practice implementationย with regard toย the processย improvement discipline.ย
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Essential Duties & Responsibilities:
- Lead and coach Process Engineers responsible for Operational Excellence, Continuous Improvement initiatives,ย workshopsย and projectsย ย
- Define and lead process development, improvement and standardization across Program and Project Management according to Lean Philosophyย ย
- Lead and drive development of Lean methods and tools for customer requirements and critical process featuresย ย
- Lead, organize, moderate and document internal and external program-related workshops to improve processes, plan and execute projects, and manage changesย ย ย
- Consult with Program and Project Management on alternative solutions to address needs or problems and recommend specific optionsย ย
- Apply analytical techniques to drive process improvements, including quality improvement, cost reduction or revenue enhancement, and improved delivery servicesย ย
- Determineย root causes of defects in performance through data analysis,ย decompositionย and process observationย ย
- Utilize industrial engineering principles to evaluate work methods and develop recommendationsย ย
- Lead the implementation of a feedback culture, drive actions, and incorporate feedback intoย future plansย ย
- Monitor strategic and operational KPIs toย identifyย opportunities for improvementย ย
- Reviewย departmentย knowledge andย identifyย process benchmarks inside and outside the maritime industryย ย
- Collaborateย with counterparts in other business areasย
Knowledge & Skills:
ย To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityย required. Reasonableย accommodationsย may be made to enable individuals with disabilities to perform the essential functions.ย
- Proven experience inย coachingย Process Engineers and related professionalsย ย
- Proven experience in workshop moderation, stakeholder alignment andย conductingย trainingsย ย
- Strong emphasis on implementation, achieving measurable results and inspiring managers and employeesย ย
- Proven experience in leading without authority andย changeย managementย ย
- Ability to apply methodical and analytical approachesย ย
- Advanced analytical and structural skills including exposure to operations research or industrial engineering methodologies such as queuing theory, simulation, and planningย ย
- Ability to define problems, collect data,ย establishย facts, and draw valid conclusionsย ย
- Excellent organizational and presentation skillsย ย
- Ability toย facilitateย groups of stakeholders to arrive at conclusions and recommendationsย
- Ability to lead withoutย influence, implement and manageย Changeย ย
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Education:
- Bachelor's orย Master's Degree in Industrial Engineering, Business Management, Construction Management, or equivalent fieldย ย
- Minimum 7 years of related work experienceย ย
- Lean Management Green Belt certification preferredย ย
- Project management experience (PMP) is a plusย
General Knowledge:
- Working knowledge of Windows-based PCsย ย
- Proficiencyย in Microsoft Excel,ย Wordย and PowerPoint; MS Project or equivalent planning tool is a plusย ย
- Excellent interpersonal skills to communicate in a multicultural environment with all levels of employees and managementย ย
- Ability to work in a fast-paced environment with multiple projects and prioritiesย ย
- Ability to quickly adapt to changes and pivot as neededย
Language Skills:
- Solid written and verbal English communication skillsย requiredย ย
- Clear and precise communication at all levels of the organizationย ย
- Ability to communicate effectively with various departments within the organization, both shipboard and shore side, including management, coworkers, clients, vendors, contractors, and visitorsย ย
- Ability to read, analyze and interpret common scientific and technical journals, business periodicals, financial reports, legalย documentsย and government regulationsย
We know there's a lot to consider.ย As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Groupย and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.