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Problem Manager Jobs in Wake Forest, NC (NOW HIRING)

Doist

Senior Network Engineer

Durham, NC · On-site

$120 - $180/hr

Perform root cause analysis, problem management, and major incident resolution for network outages. Develop network automation using Terraform, Ansible, Python, and infrastructure-as-code practices.

New

Delan Associates, Inc.

Senior Network Engineer

Durham, NC · On-site +1

$100K - $137K/yr

Perform root cause analysis, problem management, and major incident resolution for network outages. Develop network automation using Terraform, Ansible, Python, and infrastructure-as-code practices.

New

Delan Associates, Inc

Senior Network Engineer

Durham, NC · On-site +1

$100K - $137K/yr

Perform root cause analysis, problem management, and major incident resolution for network outages. Develop network automation using Terraform, Ansible, Python, and infrastructure-as-code practices.

PLANIT Group

Senior ServiceNow Administrator

Raleigh, NC · On-site

General admin/operations support functions: • Incident Management • Problem Management • Change Management • Service Catalog • Service Level Management • Asset Management • Based on ...

LINDSAY PRECAST MASTER

Project Manager

Franklinton, NC · On-site

LINDSAY FAMILY OF BRANDS Project Manager - Concrete Construction Classification: Full-Time, Exempt ... Problem Solving * Continuous Improvement * Adaptability Benefits * Competitive salary and benefits ...

McGough

Manager, Data Science

Raleigh, NC · On-site

Strong problem structuring and analytical reasoning * Ability to operate effectively with ... Manage project-based work cycles (8-24 weeks) with clear start and end points * Ensure completed ...

OnLogic

Technical Project Manager

Cary, NC

Excellent problem-solving, communication, risk mitigation, and time management skills. * Ability to handle multiple projects and conflicting priorities. * Experience with project management tools (e ...

OnLogic

Technical Project Manager

Cary, NC · On-site

Excellent problem-solving, communication, risk mitigation, and time management skills. * Ability to handle multiple projects and conflicting priorities. * Experience with project management tools (e ...

Transperfect Gaming Solutions

Account Manager

Durham, NC · On-site

Creatively problem solve to improve current new business development strategy * Negotiate rates and deadlines with prospective and current clients * Educate prospective and existing clients regarding ...

Medical Leverage

Project Manager

Cary, NC · On-site +1

Manage changes to the project scope, schedule, and budget * Manage and coordinate internal ... Problem Solving - Problem solving means finding the most effective solutions quickly and ...

Medical Leverage

Project Manager

Cary, NC · On-site

Manage changes to the project scope, schedule, and budget * Manage and coordinate internal ... Problem Solving - Problem solving means finding the most effective solutions quickly and ...

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All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Wake Forest, NC

Problem Manager information

See Wake Forest, NC salary details

$24K

$52.7K

$99.1K

How much do problem manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for problem manager in Wake Forest, NC is $52,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,700.00 and $72,000.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Wake Forest, NC look for?

The top searched job categories for Problem Manager jobs in Wake Forest, NC are:

What cities near Wake Forest, NC are hiring for Problem Manager jobs?

Cities near Wake Forest, NC with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Wake Forest, NC as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $52,684 per year, or $25.3 per hour.

Title: System Analyst - L3 US

Artech Information System LLC

Raleigh, NC

Contractor

Re-posted 20 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description


Job Description

Corporate Security, Senior IT Technical Support Analyst
Candidate will manage Corporate Security applications from an on-going support perspective as well as lifecycle and change management.
Requirements
AMAG/CCURE/Salient/Passage Point experience strongly preferred; familiarity with physical access control and video management systems technology a must
Active Directory, HR Data integration, windows server experience
Experience with lifecycle management and upgrades
Ability to write and work with business partners to execute System and Unit Test Plans
Experience with Service Transitions from Projects to Production
Experience using ITIL for incident and problem management
Vendor management experience.
Ability to multi-task as candidate will manage concurrent workstream
Strong communication skills as project teams will primarily be virtual
Nice to have
Experience with client IT systems and processes
Experience with managing client GxP validated systems, including writing GxP documentation and managing the project through the documentation process
Experience with Lean Sigma

Qualifications

Experience with client IT systems and processes
Experience with managing client GxP validated systems, including writing GxP documentation and managing the project through the documentation process
Experience with Lean Sigma

Additional Information

For more information, please contact

Shobha Mishra

Shobha.MishraATartechinfo.com

973-967-3440

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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