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Problem Manager Jobs in Stockbridge, GA (NOW HIRING)

TekCommands Inc

Incident Management Analyst

Atlanta, GA · On-site

We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to ... They should have a good understanding of ITIL Incident and Problem Management processes, excellent ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

Ensure effective implementation and governance of the Incident and Problem Management process, including reporting and post-incident reviews. * Identify, initiate, schedule, and conduct incident ...

Tanisha Systems

PostgreSQL DBA (Fulltime)

Atlanta, GA · On-site

$48 - $60/hr

Hands‐on ownership of Sev‐1 / Sev‐2 incidents, problem management, RCA creation, and CAP execution. Solid understanding of ITIL processes (Incident, Problem, Change, Request Management)

nLeague

Service Desk Staff Support Lead

Atlanta, GA · On-site

Experience with incident, request, and problem management processes Education & Experience * Minimum of 3-5 years of experience in Service Desk operations, IT support administration, knowledge ...

Honeywell

Sr. Identity Engineer- Single Sign On

Atlanta, GA · On-site

$110K - $151K/yr

Manage incident/problem lifecycle including ticketing and stakeholder interaction * Performs proactive problem management to identify and resolve potential issues related to the Directory ...

Apex Informatics

DECAL Project Manager

Atlanta, GA · On-site

$94K - $112K/yr

... Problem Management. • Proficiency in Test Planning (System, UAT, Integration, Regression, Performance). • Proven ability in Cross-Functional Team Leadership & Collaboration. • Strong Data ...

Coca-Cola

Senior Manager, Network Engineer

Atlanta, GA · Hybrid

$100K - $137K/yr

Establish and monitor SLAs, KPIs, and operational metrics; lead problem management and root cause analysis for major incidents. * Partner with managed service providers and vendors to ensure ...

Crowe LLP

Cyber Security Assessment Manager

Atlanta, GA · On-site

$106K - $144K/yr

Infrastructure-level Incident and Problem Management * Integrated Cyber Auditing alongside business and operational auditors * Assessing design and operational effectiveness of technical ...

Yancey Bros.co

Technical Communicator

Austell, GA

Problem management of field follow machines. * Active involvement in Dealer Product Problem Management * Work with factory and engineers to solve performance-related problems on specific applications ...

Yancey Bros. Co.

Technical Communicator

Austell, GA

Problem management of field follow machines. * Active involvement in Dealer Product Problem Management * Work with factory and engineers to solve performance-related problems on specific applications ...

Yancey Bros Co

Technical Communicator

Austell, GA · On-site

Problem management of field follow machines. * Active involvement in Dealer Product Problem Management * Work with factory and engineers to solve performance-related problems on specific applications ...

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Showing results 21-40

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Problem Manager information

See Stockbridge, GA salary details

$23.9K

$52.4K

$98.5K

How much do problem manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for problem manager in Stockbridge, GA is $52,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,600.00 and $71,600.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Stockbridge, GA look for?

The top searched job categories for Problem Manager jobs in Stockbridge, GA are:

What cities near Stockbridge, GA are hiring for Problem Manager jobs?

Cities near Stockbridge, GA with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Stockbridge, GA as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $52,381 per year, or $25.2 per hour.

Incident Management Analyst

TekCommands Inc

Atlanta, GA • On-site

Contractor

Re-posted 10 days ago

Job description

Top 3 Skills Required
  1. Incident Management (ITSM/ITIL) – Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution.
  2. ServiceNow Reporting & Analytics – Creating dashboards, reports, analyzing incident trends, MTTR, SLA metrics, and providing actionable insights.
  3. Reporting & Presentation Skills (PowerPoint/Office Suite) – Developing executive-level presentations, visualizing data, and communicating service performance to leadership.

We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate should have strong hands-on experience with ServiceNow, including creating reports, dashboards, and analyzing incident metrics such as MTTR, SLA compliance, and incident trends.

The candidate will prepare executive-level reports and presentations using Microsoft Office (especially PowerPoint) to communicate service performance and improvement opportunities. They should have a good understanding of ITIL Incident and Problem Management processes, excellent communication skills, and the ability to work under pressure. Experience with AI-driven automation, Power BI/Tableau, and cloud platforms such as Azure or AWS is a plus.