ZipRecruiter

Log In

1

Problem Manager Jobs in Pooler, GA (NOW HIRING)

MCI RPOaas

Desktop Support Technician II

Savannah, GA

$40K - $55K/yr

On-site support - participate in end-user support and problem management for all areas of the IT infrastructure. * Coordinate with supervisors to provide high-quality support for new systems ...

MCI RPOaas

Desktop Support Technician I

Savannah, GA

$36K - $40K/yr

On-site support - participate in end-user support and problem management for all areas of the IT infrastructure. * Coordinate with supervisors to provide high-quality support for new systems ...

MCI RPOaas

Desktop Support Technician III

Savannah, GA

$50K - $55K/yr

On-site support - participate in end-user support and problem management for all areas of the IT infrastructure. * Coordinate with supervisors to provide high-quality support for new systems ...

Colliflower Inc

Store Manager

Savannah, GA · On-site

$55 - $75/hr

We are looking for a mechanical problem-solver who can lead a technical service center that ... If you enjoy a mix of hands-on mechanical work and store management, this is your next step. Why ...

The Marshall House

Front Desk Agent

Savannah, GA · On-site

$13.25 - $16.75/hr

Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions * Must be able to work days, nights, weekends and holidays * Ability to constantly ...

The Marshall House

Front Desk Agent

Savannah, GA · On-site

$13.25 - $16.75/hr

Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions * Must be able to work days, nights, weekends and holidays * Ability to constantly ...

The Marshall House

Front Desk Agent

Savannah, GA · On-site

$13.25 - $16.75/hr

Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions * Must be able to work days, nights, weekends and holidays * Ability to constantly ...

The Marshall House

Front Desk Agent

Savannah, GA · On-site

$13.25 - $16.75/hr

Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions * Must be able to work days, nights, weekends and holidays * Ability to constantly ...

next page

Showing results 1-20

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Pooler, GA

Problem Manager information

See Pooler, GA salary details

$25.4K

$55.8K

$104.9K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Pooler, GA is $55,806.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,400.00 and $76,300.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Pooler, GA look for?

The top searched job categories for Problem Manager jobs in Pooler, GA are:

What cities near Pooler, GA are hiring for Problem Manager jobs?

Cities near Pooler, GA with the most Problem Manager job openings:

Problem Manager jobs near you

Desktop Support Technician II

MCI RPOaas

Savannah, GA

$40K - $55K/yr

Full-time

Re-posted 13 days ago

Key responsibilities

  • Provide basic technical onsite and remote support for hardware, software, and networking issues.

  • Install, configure, and maintain hardware and software, including tracking inventory and licenses.

  • Participate in end-user support, problem management, and coordinate with supervisors on system upgrades and new technology implementations.

Job description

Overview

IT DESKTOP SUPPORT 

OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization.  As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment.   As a member of the OnBrand24 team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth.


Responsibilities

WHAT DOES AN IT DESKTOP SUPPORT DO?

This position provides basic technical onsite and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.

  •      Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization. 
  •      Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.
  •      Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.
  •      Asset management - responsible for tracking desktop hardware and software inventory in real-time.
  •      On-site support - participate in end-user support and problem management for all areas of the IT infrastructure. 
  •      Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.
  •      Other duties as assigned.

Qualifications

WONDER IF YOU ARE A GOOD FIT?

Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care, sales or contact center role is a plus. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The primary requirements of this position include but are not limited to the following:

  • Desktop Support or IT Help Desk experience
  • Proficiency researching and troubleshooting complex problems and errors
  • Demonstrated ability with basic networking, and telephony
  • Demonstrated ability to research, plan, document, and execute complex tasks/projects
  • Excellent written and oral communication skills
  • Excellent interpersonal and customer service skills
  • Excellent work ethic and dedication
  • Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience
  • CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP) are a plus but not required