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Problem Manager Jobs in Columbus, GA (NOW HIRING)

General Manager Columbus, GA

Columbus, GA ยท On-site

$70 - $100/hr

The successful candidate will have strong leadership and problem-solving skills and be able to adapt to changing business needs. Responsibilities: * Manage the budget and financial performance of the ...

Team Manager

Lagrange, GA ยท On-site

$14.25 - $16/hr

Qualifications Must have 2 years of retail management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Customer Service Manager

West Point, GA ยท On-site

$60 - $85/hr

Strong problem-solving skills and a customer-focused mindset. Skills * Leadership and team management * Excellent communication skills * Customer-focused approach * Problem-solving abilities * Data ...

New

Skills: - Leadership and team management - Excellent communication skills - Customer-focused approach - Problem-solving abilities - Data analysis and reporting - Proficiency in customer service ...

Manager

Lagrange, GA ยท On-site

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

Manager

Phenix City, AL ยท On-site

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

Manager

Columbus, GA ยท On-site

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

Manager

Columbus, GA ยท On-site

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

Manager

Columbus, GA ยท On-site

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

Manager

Columbus, GA ยท On-site

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

Manager

Columbus, GA ยท On-site

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

Project Manager

Columbus, GA ยท On-site

$90 - $120/hr

Project Manager Who Are We: RAM Hotels - a dynamic, thriving, innovative hotel management company ... Ability to use logic to define a problem, collect information, establish facts, interpret ...

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Problem Manager information

See Columbus, GA salary details

$25.1K

$55K

$103.4K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Columbus, GA is $54,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,000.00 and $75,200.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Columbus, GA look for?

The top searched job categories for Problem Manager jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Problem Manager jobs?

Cities near Columbus, GA with the most Problem Manager job openings:

Infographic showing various Problem Manager job openings in Columbus, GA as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $54,983 per year, or $26.4 per hour.

Customer Service Manager

Matter Management Enterprises

West Point, GA โ€ข On-site

Full-time

Posted 6 days ago


Job description

Description:

Job Title: Customer Service Manager


Company Overview:
Amwaste LLC is a growing company in the Waste Services Industry, dedicated to providing exceptional service and innovative solutions to our clients. We are seeking a motivated and experienced Customer Service Manager to lead our customer service team and enhance our customer experience.


Qualifications:

- Proven experience in a customer service management role, preferably in the waste services or related industry.

- Dialpad experience recommended

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Proficient in customer service software and Microsoft Office Suite.

- Ability to analyze data and make informed decisions.

- Strong problem-solving skills and a customer-focused mindset.


Skills:

- Leadership and team management

- Excellent communication skills

- Customer-focused approach

- Problem-solving abilities

- Data analysis and reporting

- Proficiency in customer service software


We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are passionate about customer service and want to make a difference in the waste services industry, we encourage you to apply.

Requirements:

Job Responsibilities:

- Oversee the daily operations of the customer service department, ensuring high-quality service delivery.

- Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.

- Train, mentor, and manage customer service representatives, fostering a positive and productive work environment.

- Handle escalated customer inquiries and complaints, providing effective resolutions in a timely manner.

- Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.

- Collaborate with other departments to ensure seamless service delivery and address customer needs.

- Prepare and present reports on customer service performance to senior management.