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Problem Manager Jobs in Springboro, OH (NOW HIRING)

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Quality Manager

Dayton, OH · On-site

$95K - $120K/yr

Quality Manager Seeking an experienced Quality Manager to lead Quality Assurance, Quality Control ... Strong leadership, communication, and problem-solving skills Preferred: * Aerospace, defense, or ...

Restaurant Management, Inc

Manager

Hamilton, OH · On-site

THIS MANAGEMENT OPPORTUNITY COULD BE FOR THE AREAS OF GREATER CINCINNATI, NORTHERN KENTUCKY ... Excellent problem solving and decision-making skills, results oriented and customer service focused ...

Restaurant Management, Inc

Manager

West Chester, OH · On-site

THIS MANAGEMENT OPPORTUNITY COULD BE FOR THE AREAS OF GREATER CINCINNATI, NORTHERN KENTUCKY ... Excellent problem solving and decision-making skills, results oriented and customer service focused ...

Restaurant Management, Inc

Manager

Loveland, OH

THIS MANAGEMENT OPPORTUNITY COULD BE FOR THE AREAS OF GREATER CINCINNATI, NORTHERN KENTUCKY ... Excellent problem solving and decision-making skills, results oriented and customer service focused ...

Restaurant Management, Inc

Manager

West Chester, OH · On-site

THIS MANAGEMENT OPPORTUNITY COULD BE FOR THE AREAS OF GREATER CINCINNATI, NORTHERN KENTUCKY ... Excellent problem solving and decision-making skills, results oriented and customer service focused ...

Restaurant Management, Inc

Manager

Monroe, OH · On-site

THIS MANAGEMENT OPPORTUNITY COULD BE FOR THE AREAS OF GREATER CINCINNATI, NORTHERN KENTUCKY ... Excellent problem solving and decision-making skills, results oriented and customer service focused ...

Restaurant Management, Inc

Manager

Milford, OH · On-site

THIS MANAGEMENT OPPORTUNITY COULD BE FOR THE AREAS OF GREATER CINCINNATI, NORTHERN KENTUCKY ... Excellent problem solving and decision-making skills, results oriented and customer service focused ...

Restaurant Management, Inc

Manager

Middletown, OH · On-site

THIS MANAGEMENT OPPORTUNITY COULD BE FOR THE AREAS OF GREATER CINCINNATI, NORTHERN KENTUCKY ... Excellent problem solving and decision-making skills, results oriented and customer service focused ...

Restaurant Management, Inc

Manager

Lebanon, OH · On-site

THIS MANAGEMENT OPPORTUNITY COULD BE FOR THE AREAS OF GREATER CINCINNATI, NORTHERN KENTUCKY ... Excellent problem solving and decision-making skills, results oriented and customer service focused ...

Restaurant Management, Inc

Manager

Sharonville, OH · On-site

THIS MANAGEMENT OPPORTUNITY COULD BE FOR THE AREAS OF GREATER CINCINNATI, NORTHERN KENTUCKY ... Excellent problem solving and decision-making skills, results oriented and customer service focused ...

Restaurant Management, Inc

Manager

Wilmington, OH · On-site

THIS MANAGEMENT OPPORTUNITY COULD BE FOR THE AREAS OF GREATER CINCINNATI, NORTHERN KENTUCKY ... Excellent problem solving and decision-making skills, results oriented and customer service focused ...

Restaurant Management, Inc

Manager

Cincinnati, OH

THIS MANAGEMENT OPPORTUNITY COULD BE FOR THE AREAS OF GREATER CINCINNATI, NORTHERN KENTUCKY ... Excellent problem solving and decision-making skills, results oriented and customer service focused ...

OPSPro, LLC

IT Support Specialist

Springboro, OH · On-site

Provide remote and in-person technical support, incident, and problem management to end users on technology issues regarding computer operations, software support, setups, and error messages ...

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Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Springboro, OH

Problem Manager information

See Springboro, OH salary details

$24.7K

$54.2K

$101.8K

How much do problem manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem manager in Springboro, OH is $54,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $74,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Springboro, OH look for?

The top searched job categories for Problem Manager jobs in Springboro, OH are:

What cities near Springboro, OH are hiring for Problem Manager jobs?

Cities near Springboro, OH with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Springboro, OH as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $54,159 per year, or $26 per hour.

Personal Lines Account Manager

Element Risk Management

Wilmington, OH • On-site

$40K - $54K/yr

Full-time

Posted 7 days ago

Job description

This Role Is For Any of Element's Ohio Offices
Job Description: Personal Lines Account Manager
Element Risk's Core Values:
  • Integrity: Commit to honesty, transparency, and doing what is right even when no one is watching. Integrity is the foundation of trust in every decision, relationship, and outcome.
  • Ownership: Take full responsibility for results, embracing both success and failure. Show grit and Relentless Perseverance, and practice Proactive Stewardship by protecting relationships and resources entrusted to us.
  • Excellence: Pursue the never-ending journey of Continuous Improvement. Enhance skills, processes, and services while being Growth Oriented and driving innovation.
  • Humility: Bring expertise with self-assurance while staying open to learning and valuing the perspectives of others. Lead and collaborate without ego.
  • Authenticity: Show up as our true self, speak honestly, and build trust through openness and respect.

Position Overview:As a Personal Lines Service Advisor I, you will play a pivotal role in managing client relationships, ensuring policy accuracy, and supporting and delivering comprehensive risk solutions. You'll be the go-to resource for day-to-day servicing, underwriting coordination, and identifying opportunities to enhance client coverage through cross-sell strategies.
PRIMARY RESPONSIBILITIES AND DUTIES:
Primary Responsibilities and Duties:
At all times, the Personal Lines Service Advisor I shall:
  • Day-to-Day Servicing
    • Manage daily client communications, including policy inquiries, billing questions, and service requests.
    • Process policy changes, endorsements, certificates of insurance, and documentation with accuracy and timeliness.
    • Maintain up-to-date client records and document all service activities in the agency management system.
    • Coordinate with carriers and internal departments to resolve service issues and ensure client satisfaction.
    • Monitor renewal timelines and proactively initiate renewal processes.
    • Underwriting & Policy Management
    • Coordinate communications between carriers and account executives.
    • Oversee underwriting processes to ensure compliance and timely policy delivery.
    • Manage renewals, endorsements, and policy adjustments to align with client needs.
    • Market Analysis & Carrier Collaboration
    • Stay informed on industry trends, regulatory updates, and market shifts.
    • Collaborate with carriers and underwriters to negotiate favorable terms and identify optimal coverage options.
    • Client Advocacy & Service Innovation
    • Champion the client experience by identifying service improvement opportunities.
    • Leverage client feedback and market insights to drive innovation in service delivery.
    • Spotting Cross-Sell Gaps
    • Analyze existing coverage to identify gaps and recommend additional insurance solutions.
    • Understand client operations and evolving needs to proactively suggest complementary products.

Secondary Responsibilities and Duties:
    • Strong knowledge of personal insurance products, underwriting practices, and regulatory requirements.
    • Excellent communication, negotiation, and interpersonal skills.
    • Analytical mindset with a focus on problem-solving and client advocacy.
    • Proficiency in insurance management systems and digital tools.

Knowledge, Skills & Abilities
  • Performs duties independently with little or no supervision, operating from established directions and instructions. Decisions are made within general agency constraints and insurance laws, and require independent decision-making.
  • The position involves daily contacts with customers and carriers, which encompasses information exchange, problem solving, quoting, and/or negotiations, significant contact with customers to collect information on any changes to the customer's characteristics and to analyze the customer's continued exposure and tolerance to risk, as well as review coverage options and risk management/prevention strategies.
  • Thorough technical knowledge of personal lines insurance, including an understanding of personal insurance forms and risk alternatives. Outstanding verbal and written communication skills.

Job Requirements and Qualifications:
Bachelor's degree in Risk Management or related field preferred, or IRMI, PLCS or equivalent designation, with a minimum of one year in a defined insurance role. CISR designation is preferred. Must be organized with demonstrated skills for effective communication both verbal and written with the ability to influence others. Advisor I should handle renewals at a 95% retention rate, within a niche/industry focus, while maintaining positive client feedback or client satisfaction scores. This role manages a book of $300k or more in revenue, while meeting service level agreements and quality metric. Team member will be supporting department strategy and mentoring Associate Advisors. Must have and maintain an active Property and Casualty license in required states.
OTHER RELEVANT REMARKS:
This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.

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