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Problem Manager Jobs in Oregonia, OH (NOW HIRING)

Compunnel

Application Support Level 3

Blue Ash, OH · On-site

... problem management activities, including root cause analysis and post-incident reviews. • Drive corrective actions identified through root cause analysis through resolution and closure. • ...

Dixon Management Inc.

Shift Manager

Cincinnati, OH · On-site

$14.50 - $18.25/hr

They will manage and lead a team of employees to ensure that all tasks are completed efficiently ... Strong leadership and problem-solving skills * Knowledge of food safety and sanitation procedures

Vesuvius

Account Manager

Middletown, OH · On-site

Problem Solving & Complexity: Managing multiple issues and projects within a specified timeframe. Managing customer relationships at multiple levels within the customer including plant manager to ...

OPSPro, LLC

IT Support Specialist

Springboro, OH · On-site

Provide remote and in-person technical support, incident, and problem management to end users on technology issues regarding computer operations, software support, setups, and error messages

OPSPro

IT Support Specialist

Springboro, OH

Provide remote and in-person technical support, incident, and problem management to end users on technology issues regarding computer operations, software support, setups, and error messages

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Problem Manager information

See Oregonia, OH salary details

$25.1K

$55.1K

$103.6K

How much do problem manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for problem manager in Oregonia, OH is $55,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,000.00 and $75,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What cities near Oregonia, OH are hiring for Problem Manager jobs?

Cities near Oregonia, OH with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Oregonia, OH as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $55,089 per year, or $26.5 per hour.

Incident Manager/ Problem Management

AYR Global IT Solutions Inc

Hamilton, OH

Contractor

Re-posted 13 days ago

Job description

Company Description

AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.

Job Description

Incident Manager/ Problem Management (5+ Yr Exp)
Location: Hamilton, OH

Qualifications

THE JOB
Responsible for leading project teams and large individual projects, troubleshooting operations issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services, and the review, validation and implementation of customer-requested configurations and design changes. Acts in compliance with industry and Company technical requirements, standards, policies, and procedure. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in multiple managed services solutions and vendor equipment. Acts as a key contributor in a complex and crucial environment.
THE WORK YOU'LL DO
Serves as an intermediary between the Design/Product Teams and the Service Assurance Engineering Team to validate and approve designs
Works with implementation teams to onboard new customer solutions
Demonstrates advanced knowledge and in-depth understanding of product life cycle. High aptitude for product design and network architecture
Interfaces with customers to implement issue resolution and routine maintenance updates and configuration optimization
Interfaces with equipment vendors to resolve and document equipment fixes, firmware upgrades, etc.
Interfaces with off-net providers to resolve transport, outage and CPE-caused issues
Serves as special point of contact/SME for Enterprise Tech Support during new product enhancements and tools enhancements. Able to identify root cause trends and further analyze deep tech data and drive to resolution
Identifies knowledge, training and documentation gaps for lower tiers of support and works with training, technical writers and implementation teams to close gaps
Manages large technical projects to completion. Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization. Refines group process, delegates tasks, represents team on project calls
Works service impacting escalations from Engineers 1, 2, 3 and other internal departments
Makes configurations changes as necessary /applicable
Creates, reviews and maintains documentation for individual customer solutions. Able to communicate at all levels of the organization clearly and effectively
Develops and delivers technical training
Able to function independently. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
KNOWLEDGE AND ABILITIES
Highest level escalation point for Managed Services customer issues.
Serves as Subject Matter Expert for all products and customer implementations.
Proactively reviews customer solutions to identify and resolve potential issues.
Proactively makes design improvement recommendations. Provides a great customer experience.
EDUCATION AND TRAINING
Qualifications: Bachelor's Degree or Equivalent
Certifications: CCNP, CCDP, JNCIP (preferred)

Additional Information

If anyone might be interest, please share your resume at smalik(at)ayrglobal(dot)com or you can directly contact me at 630-444-7490

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