Phoenix, AZ · On-site
$47.75 - $61.25/hr
Provide support for incident resolution and problem management. * Document system configurations, workflows, and technical procedures. Required Skills & Experience: * Strong hands-on experience with ...
Phoenix, AZ · On-site
$47.75 - $61.25/hr
Provide support for incident resolution and problem management. * Document system configurations, workflows, and technical procedures. Required Skills & Experience: * Strong hands-on experience with ...
$16.25 - $22.25/hr
Key responsibilities include ensuring compliance with incident management and problem management policies and procedures. Job expectations include serving as a key focal point for the customer ...
$16.25 - $22.25/hr
Key responsibilities include ensuring compliance with incident management and problem management policies and procedures. Job expectations include serving as a key focal point for the customer ...
Chandler, AZ · On-site
$16.25 - $22/hr
Key responsibilities include ensuring compliance with incident management and problem management policies and procedures. Job expectations include serving as a key focal point for the customer ...
Chandler, AZ · On-site
$16.25 - $22/hr
Key responsibilities include ensuring compliance with incident management and problem management policies and procedures. Job expectations include serving as a key focal point for the customer ...
Scottsdale, AZ · On-site
$20.75 - $28.25/hr
Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...
Scottsdale, AZ · On-site
$20.75 - $28.25/hr
Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...
$20.75 - $28.25/hr
Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...
$20.75 - $28.25/hr
Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...
The position leads incident response, problem management, and optimization activities for cloud services while collaborating with security, network, and application teams and mentoring cloud ...
The position leads incident response, problem management, and optimization activities for cloud services while collaborating with security, network, and application teams and mentoring cloud ...
$20.25 - $27.75/hr
Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...
$20.25 - $27.75/hr
Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...
Enhance ServiceNow platforms across incident management, problem management, and change management processes * Develop custom ServiceNow solutions using JavaScript, Angular, and web technologies to ...
New
Enhance ServiceNow platforms across incident management, problem management, and change management processes * Develop custom ServiceNow solutions using JavaScript, Angular, and web technologies to ...
New
Incident Response & Problem Management:Serve as an operational lead during incidents, driving rapid diagnosis, resolution,rootcauseanalysis, andlongtermcorrective actions * Operational Automation:
Incident Response & Problem Management:Serve as an operational lead during incidents, driving rapid diagnosis, resolution,rootcauseanalysis, andlongtermcorrective actions * Operational Automation:
Phoenix, AZ · Hybrid
Incident, Problem & Change Management * Serve as the escalation point for complex L2 infrastructure incidents. * Perform root cause analysis (RCA) and implement corrective/preventive actions.
Phoenix, AZ · Hybrid
Incident, Problem & Change Management * Serve as the escalation point for complex L2 infrastructure incidents. * Perform root cause analysis (RCA) and implement corrective/preventive actions.
Incident Response & Problem Management:Serve as an operational lead during incidents, driving rapid diagnosis, resolution,rootcauseanalysis, andlongtermcorrective actions * Operational Automation:
Incident Response & Problem Management:Serve as an operational lead during incidents, driving rapid diagnosis, resolution,rootcauseanalysis, andlongtermcorrective actions * Operational Automation:
$18.25 - $22.25/hr
Are you a dynamic problem-solver who thrives in a fast-paced environment and enjoys using ... Founded in 1990, AAM has been a trusted leader in professional HOA management for over 36 years ...
$18.25 - $22.25/hr
Are you a dynamic problem-solver who thrives in a fast-paced environment and enjoys using ... Founded in 1990, AAM has been a trusted leader in professional HOA management for over 36 years ...
Scottsdale, AZ · On-site
$20.75 - $28.25/hr
Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...
Scottsdale, AZ · On-site
$20.75 - $28.25/hr
Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...
Tempe, AZ · On-site
$90K - $115K/yr
This position is focused on sales, estimation, and project management and requires a highly motivated sales professional, problem solver, and detail-oriented person with the ability to communicate ...
Quick apply
Tempe, AZ · On-site
$90K - $115K/yr
This position is focused on sales, estimation, and project management and requires a highly motivated sales professional, problem solver, and detail-oriented person with the ability to communicate ...
Chandler, AZ · Hybrid
$55 - $73.25/hr
... problem management. Cloud Orchestration Systems Engineer Nice to Have Skills - Developer skills in PHP and/or ASP .NET, HTML/JavaScript/CSS - Database administration in MySQL and/or MS SQL and ...
Chandler, AZ · Hybrid
$55 - $73.25/hr
... problem management. Cloud Orchestration Systems Engineer Nice to Have Skills - Developer skills in PHP and/or ASP .NET, HTML/JavaScript/CSS - Database administration in MySQL and/or MS SQL and ...
Phoenix, AZ · On-site
$106K - $140K/yr
... RFC, Problem management & RCA Experience in automation to increase efficiency Optimize and streamline troubleshooting and debugging efforts by applying expertise across the infra and app domain.
Phoenix, AZ · On-site
$106K - $140K/yr
... RFC, Problem management & RCA Experience in automation to increase efficiency Optimize and streamline troubleshooting and debugging efforts by applying expertise across the infra and app domain.
The Systems Administrator Lead coordinates ITIL-aligned incident, problem, and change management processes, leads planning and execution of upgrades and patch cycles, and mentors junior ...
The Systems Administrator Lead coordinates ITIL-aligned incident, problem, and change management processes, leads planning and execution of upgrades and patch cycles, and mentors junior ...
Tempe, AZ · On-site
$70K - $80K/yr
Area Managers use leadership and problem-solving skills to manage managers in certain geographical locations. Area Managers have the following responsibilities: * Recruit, hire and train new managers ...
Quick apply
Tempe, AZ · On-site
$70K - $80K/yr
Area Managers use leadership and problem-solving skills to manage managers in certain geographical locations. Area Managers have the following responsibilities: * Recruit, hire and train new managers ...
Glendale, AZ · On-site
$70K - $80K/yr
Area Managers use leadership and problem-solving skills to manage managers in certain geographical locations. Area Managers have the following responsibilities: * Recruit, hire and train new managers ...
Quick apply
Glendale, AZ · On-site
$70K - $80K/yr
Area Managers use leadership and problem-solving skills to manage managers in certain geographical locations. Area Managers have the following responsibilities: * Recruit, hire and train new managers ...
$106K - $146K/yr
... Problem Management support * Experience with Bluecoat Management Center, Bluecoat ProxySG, BCAAA is a plus * Experience with McAfee Web Gateway, McAfee DLP is a plus * Experience with F5 SSLO is a ...
$106K - $146K/yr
... Problem Management support * Experience with Bluecoat Management Center, Bluecoat ProxySG, BCAAA is a plus * Experience with McAfee Web Gateway, McAfee DLP is a plus * Experience with F5 SSLO is a ...
$33.3K is the 25th percentile. Wages below this are outliers.
$27.1K - $34.9K
32% of jobs
$34.9K - $42.6K
2% of jobs
$42.6K - $50.3K
11% of jobs
The median wage is $52.3K / yr.
$50.3K - $58K
22% of jobs
$58K - $65.7K
5% of jobs
$72K is the 75th percentile. Wages above this are outliers.
$65.7K - $73.4K
4% of jobs
$73.4K - $81.1K
4% of jobs
$81.1K - $88.8K
5% of jobs
$88.8K - $96.6K
6% of jobs
$96.6K - $104.3K
6% of jobs
$104.3K - $112K
2% of jobs
$27.1K
$59.6K
$112K
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
$47.75 - $61.25/hr
Full-time
This job post has expired today. Applications are no longer accepted.
Sourced by ZipRecruiter
501 - 1,000 Employees
Tempe, AZ, US
2014
