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Problem Manager Jobs in Phoenix, AZ (NOW HIRING)

Drunix Solution Inc

Mainframe System Programmer

Phoenix, AZ · On-site

$54.50 - $69.50/hr

Problem Management & Troubleshooting: * Diagnose and resolve system-related issues, including system abends and failures. * Perform root cause analysis for outages and major incidents. * Work with ...

1 point system

Production Support Engineer

Chandler, AZ · On-site

$41.25 - $54/hr

Familiarity with incident management, problem management, and BCP/DR frameworks. * Strong documentation, articulation, and communication skills. * Ability to work collaboratively in cross-functional ...

Tata Consultancy Service Limited

Engineer

Phoenix, AZ · On-site

$110K - $120K/yr

... and Problem Management Roles & Responsibilities • Maintain and support ECH/OCH platform infrastructure. • Monitor platform health, performance, and capacity utilization. • Perform ...

New

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ

$20.75 - $28.25/hr

Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...

AllStar Elite

Area Manager

Tempe, AZ · On-site

$70K - $80K/yr

Area Managers use leadership and problem-solving skills to manage managers in certain geographical locations. Area Managers have the following responsibilities: * Recruit, hire and train new managers ...

AllStar Elite

Area Manager

Glendale, AZ · On-site

$70K - $80K/yr

Area Managers use leadership and problem-solving skills to manage managers in certain geographical locations. Area Managers have the following responsibilities: * Recruit, hire and train new managers ...

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Problem Manager information

See Phoenix, AZ salary details

$27.8K

$61K

$114.7K

How much do problem manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem manager in Phoenix, AZ is $60,989.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $83,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Phoenix, AZ look for?

The top searched job categories for Problem Manager jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Problem Manager jobs?

Cities near Phoenix, AZ with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $60,989 per year, or $29.3 per hour.

Mainframe ZOS System Programmer

Delan Associates, Inc

Phoenix, AZ • On-site

$54.50 - $69.50/hr

Full-time

Posted 11 days ago

Job description

Job Title: Mainframe ZOS System Programmer

Location: Phoenix, AZ


The Mainframe z/OS System Programmer is responsible for the installation, customization, maintenance, and optimization of IBM z/OS operating systems and associated system software. This role ensures the stability, performance, security, and availability of mission-critical mainframe environments, supporting large-scale enterprise applications.

* This role requires employees to live in or around the Phoenix, AZ area. You will be responsible to be onsite 3 days a week. We will consider candidates who are willing to relocate to the area.

Responsibilities:

System Administration & Maintenance:

Install, configure, and maintain IBM z/OS operating systems.

Perform system upgrades, migrations (e.g., z/OS version upgrades), and apply maintenance (PTFs, APARs, RSUs).

Manage IPL processes, system initialization, and configuration (PARMLIB, PROCLIB, SYS1 datasets).

Monitor system health and performance using tools such as RMF, SMF, SDSF.

Subsystem Support:

Install, configure, and support key subsystems:

JES2/JES3

TSO/E, ISPF

USS (Unix System Services)

RACF (in coordination with security teams)

Work closely with DB2, CICS, IMS, MQ, and Storage teams for integration and support.

Performance & Capacity Management:

Analyze system performance metrics and implement tuning improvements.

Support capacity planning and resource optimization (CPU, memory, I/O).

Evaluate hardware upgrades (e.g., CPU/MIPS growth, z-series enhancements).

Problem Management & Troubleshooting:

Diagnose and resolve system-related issues, including system abends and failures.

Perform root cause analysis for outages and major incidents.

Work with IBM and vendors on problem determination and fixes.

Automation & Scheduling:

Develop and maintain automation using tools such as:

System REXX, CLIST

SA z/OS, NetView

Support job scheduling tools (e.g., CA7, Control-M where applicable).

Security & Compliance:

Support system-level security configurations aligned with RACF policies.

Ensure compliance with audit, regulatory, and enterprise security standards.

Assist in vulnerability remediation and patching activities.

Change & Release Management:

Execute changes through ITIL-based processes (ServiceNow or equivalent).

Prepare implementation plans, backout procedures, and validation steps.

Support weekend maintenance windows and IPL activities.

Documentation:

Create and maintain technical documentation, including:

System configurations

Standard Operating Procedures (SOPs)

Disaster Recovery plans