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Problem Manager Jobs in Phoenix, AZ (NOW HIRING)

... Problem Management, Critical Incident coordination and handling Must have good analytical and problem solving skills Strong written and verbal communication skills Additional Information Full Time ...

Web Methods Support Analyst

Phoenix, AZ · On-site

$81K - $82K/yr

... Problem Management, SR Management Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

Web Methods Support Analyst

Phoenix, AZ · On-site

$81K - $82K/yr

Strong experience in Production Support Experience, Web Methods, Incident Management, Change Management, Problem Management, SR Management Additional Information All your information will be kept ...

Production Support Engineer

Chandler, AZ · On-site

$41.25 - $54/hr

Familiarity with incident management, problem management, and BCP/DR frameworks. * Strong documentation, articulation, and communication skills. * Ability to work collaboratively in cross-functional ...

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...

Mainframe ZOS System Programmer

Phoenix, AZ · On-site

$54.50 - $69.50/hr

Problem Management & Troubleshooting: * Diagnose and resolve system-related issues, including system abends and failures. * Perform root cause analysis for outages and major incidents. * Work with ...

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Problem Manager information

See Phoenix, AZ salary details

$27.8K

$61K

$114.7K

How much do problem manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for problem manager in Phoenix, AZ is $60,989.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $83,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in Phoenix, AZ? For Problem Manager jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Phoenix, AZ look for? The top searched job categories for Problem Manager jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Problem Manager jobs? Cities near Phoenix, AZ with the most Problem Manager job openings:
Business System Analyst

Business System Analyst

krg technology inc

Tempe, AZ • On-site

Contractor

Posted 27 days ago


Job description

Company Description

Ajith

KRG Technologies, Inc.,

ajith(at)krgtech.com

25000 Avenue Stanford, Suite #243, Valencia, CA 91355

Direct : 661-367-8000 Ext : 310


Job Description

Job Title: Business System Analyst

Location: Tempe, AZ

Duration: Full Time/Contract

Job Description

Mandatory Skills: .NET, SQL, Application Support, Banking experience, ITIL Certified, Experience as Support Lead / Manager, Onsite experience, Strong communication skills

Job Descriptions:

Must have worked as Application Support Lead for a team of 10+

Must have worked in Banking domain for 3 - 5 years

Good knowledge of working on applications in .Net environment

Strong SQL skills for data analysis and report generation as per business requirements

Exposure in working on Production Support on Banking Systems like Payments, Forex, Loan Systems, Repo etc.

Proven knowledge and robust understanding of banking industry and processes

Should be flexible to work off business hours and weekends as required

Should be well versed with industry standard SDLC in Banking Industry

Candidate should be ITIL Certified

Strong skills and exposure of working on Incident Management, Problem Management, Critical Incident coordination and handling

Must have good analytical and problem solving skills

Strong written and verbal communication skills


Additional Information

Full Time/Contract


KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

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