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Problem Manager Jobs in New Boston, MI (NOW HIRING)

Manufacturing Company

Operation Manager

Detroit, MI · On-site

Strong knowledge of problem-solving methodologies: * PDCA * 8D * 5 Why Analysis * Excellent ... management skills * Strong leadership, communication, and team development capabilities * Ability ...

Comau LLC

Site Manager

Southfield, MI · On-site

The Site Manager is responsible for all aspects of site activity including timing, cost, safe ... Strong analytical and problem solving skills * Demonstrated leadership of all phases of Site ...

Universal Logistics Holdings

Office Manager

Dearborn, MI · On-site

Universal's experienced management team, with its state-of-the-art technology, provides customized ... Problem solving and analytical skills, as well as a strong attention to detail * Strong work ethic ...

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Problem Manager information

See New Boston, MI salary details

$27.6K

$60.5K

$113.7K

How much do problem manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for problem manager in New Boston, MI is $60,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,000.00 and $82,700.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near New Boston, MI are hiring for Problem Manager jobs?

Cities near New Boston, MI with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in New Boston, MI as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $60,485 per year, or $29.1 per hour.

Program Manager

International Automotive Components

Southfield, MI • On-site, Remote

Full-time

Re-posted 3 days ago

Job description

Position Description:
  • Manage the relationship with single client or 2 small clients.
  • Responsible for ensuring the overall success of a program including interfacing with internal/external disciplines including Engineering, Finance, Quality, Manufacturing, Sales, and Purchasing to execute the GDLS ProLink launch process with 100% data integrity.
  • Develop and secure team commitment to a credible program plan that satisfies both customer specifications and IAC's internal profitability goals.
  • Direct, review, and approve product design and changes.
  • Proactively manage and report on critical financial metrics, including Product Margin, Launch Costs, Tooling Recovery, and Capital Expenditures.
  • Responsibilities also include aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts.
  • Develops new business and expands product line.
  • Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments.
  • Ensures projects are completed on time and within budget.
  • Acts as advisor to program team regarding projects, tasks, and operations.
  • Act as the "Voice of the Customer" within IAC, proactively eliminating surprises through transparent communication and a deep understanding of their technical and delivery expectations.
  • Lead regular change control meetings to manage engineering modifications seamlessly. Analyze risks proactively and implement mitigation measures to maintain program control.
  • Oversee the preparation and presentation of program status documentation for executive reviews, covering milestones, KPIs, and open issues.

Education:
  • BS/BA required
  • MBA/MS preferred

Experience:
  • Requires 5-8 years of experience

Knowledge/Skills/Abilities:
  • Leadership: Excellent leadership and interpersonal skills are needed to manage a diverse, cross-functional team without direct authority.
  • Technical knowledge: Strong understanding of engineering principles, product development, and manufacturing processes, particularly in the supplier's specific area of expertise.
  • Communication: Exceptional verbal and written communication skills are necessary for effectively interfacing with customers, internal teams, and executive management.
  • Problem-solving: Strong analytical and problem-solving abilities to proactively address issues and develop viable countermeasures.

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