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Problem Manager Jobs in Mesa, AZ (NOW HIRING)

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...

Drunix Solution Inc

Mainframe System Programmer

Phoenix, AZ · On-site

$54.50 - $69.50/hr

Problem Management & Troubleshooting: * Diagnose and resolve system-related issues, including system abends and failures. * Perform root cause analysis for outages and major incidents. * Work with ...

New

1 point system

Production Support Engineer

Chandler, AZ · On-site

$41.25 - $54/hr

Familiarity with incident management, problem management, and BCP/DR frameworks. * Strong documentation, articulation, and communication skills. * Ability to work collaboratively in cross-functional ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...

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Problem Manager information

See Mesa, AZ salary details

$27.8K

$60.9K

$114.6K

How much do problem manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for problem manager in Mesa, AZ is $60,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $83,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Mesa, AZ look for?

The top searched job categories for Problem Manager jobs in Mesa, AZ are:

What cities near Mesa, AZ are hiring for Problem Manager jobs?

Cities near Mesa, AZ with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Mesa, AZ as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $60,939 per year, or $29.3 per hour.

GenAI Engineer - SRE

Dimension Consulting

Phoenix, AZ • On-site

$56.50 - $75.25/hr

Other

Posted 27 days ago

Job description

Job Titel: GenAI Engineer Location: Phoenix, AZ (Client Site – No Remote, No Virtual) Work Model: Hybrid (4 days onsite Mon-Thu, Friday remote) Interviews: 2-3 rounds (including client interview) Role Summary Seeking a GenAI Engineer to support large-scale Site Reliability Engineering (SRE), Platform Health, and Engineering Productivity initiatives. The candidate will leverage Generative AI technologies, automation frameworks, and cloud-native tooling to improve operational efficiency, incident reduction, observability, code quality, and developer productivity across enterprise platforms. The role requires close collaboration with SRE teams, platform engineering teams, application development teams, and business stakeholders to identify automation opportunities and implement AI-driven solutions. Key Responsibilities GenAI & Automation Technical Skills Python development and automation scripting Generative AI concepts and LLM integrations GitHub Copilot, Devin AI, OpenAI/Azure OpenAI ecosystem REST APIs and automation frameworks Git, CI/CD pipelines, GitHub Actions Linux/Unix administration Cloud Platforms (AWS, Azure, GCP) Terraform and Infrastructure as Code Monitoring tools such as Splunk, Dynatrace, Prometheus, Grafana, Datadog, New Relic SRE Knowledge Incident Management Problem Management Service Reliability Availability Management Operational Excellence Observability Principles Production Support

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