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Problem Manager Jobs in Mesa, AZ (NOW HIRING)

krg technology inc

Business System Analyst

Tempe, AZ

... Problem Management, Critical Incident coordination and handling Must have good analytical and problem solving skills Strong written and verbal communication skills Additional Information Full Time ...

MDAEdge

OpCenter Discrete MES Developer

Phoenix, AZ · On-site

... Incident Management, Problem Management, Service Requests, and Change Management. • Manage periodic governance reporting, ensuring SLA and KPI compliance. • Lead team management, customer ...

VDart Inc

Web Methods Support Analyst

Phoenix, AZ · On-site

$81K - $82K/yr

... Problem Management, SR Management Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

VDart Inc

Web Methods Support Analyst

Phoenix, AZ · On-site

$81K - $82K/yr

Strong experience in Production Support Experience, Web Methods, Incident Management, Change Management, Problem Management, SR Management Additional Information All your information will be kept ...

Doist

Mainframe ZOS System Programmer

Phoenix, AZ · On-site

$110 - $150/hr

Problem Management & Troubleshooting: Diagnose and resolve system-related issues, including system abends and failures. Perform root cause analysis for outages and major incidents. Work with IBM and ...

1 point system

Production Support Engineer

Chandler, AZ · On-site

$41.25 - $54/hr

Familiarity with incident management, problem management, and BCP/DR frameworks. * Strong documentation, articulation, and communication skills. * Ability to work collaboratively in cross-functional ...

Phoenix Staff

Tier 3 Service Desk Technician

Phoenix, AZ · On-site

$35 - $42/hr

Conduct root-cause analysis and problem-management activities to identify and permanently address recurring technical issues. * Design, deploy, maintain, and troubleshoot Microsoft technologies ...

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Problem Manager information

See Mesa, AZ salary details

$27.8K

$60.9K

$114.6K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Mesa, AZ is $60,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $83,300.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Mesa, AZ look for?

The top searched job categories for Problem Manager jobs in Mesa, AZ are:

What cities near Mesa, AZ are hiring for Problem Manager jobs?

Cities near Mesa, AZ with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Mesa, AZ as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $60,939 per year, or $29.3 per hour.

Systems Operations Engineer

Judge Group, Inc.

Chandler, AZ • On-site

$43 - $46/hr

Other

Posted 18 days ago

Job description

Location: Chandler, AZ Salary: $43.00 USD Hourly - $46.00 USD Hourly Description:
Systems Operations Engineer (Cyber Security Platform Support)
Location: Chandler, AZ (Hybrid)
Work Schedule: Hybrid (Minimum 3 days onsite per week)
Duration: 24-Month Contract (Approx. September 2026 - August 2028)
Shift: 24x7 Production Support Environment with On-Call Rotation
About the Role
We are seeking a Systems Operations Engineer to support Cyber Security Platform Services within a large enterprise technology environment. This position is responsible for maintaining the stability, security, performance, and availability of critical infrastructure platforms and applications. The ideal candidate will provide production support, incident response, problem resolution, and operational excellence across a diverse technology stack.
This role requires collaboration with infrastructure, application, and operations teams to ensure high system availability, service reliability, and continuous improvement of enterprise technology platforms.
Key Responsibilities
  • Support and maintain enterprise applications, infrastructure, and platform technologies in a production environment.
  • Participate in the resolution of complex technical issues involving applications, operating systems, databases, and network infrastructure.
  • Monitor system performance, availability, and operational health across multiple technology platforms.
  • Investigate recurring incidents and collaborate with cross-functional teams to implement long-term solutions and process improvements.
  • Lead and coordinate troubleshooting efforts during system outages, service degradations, and critical incidents.
  • Perform incident, problem, and change management activities following established ITIL practices.
  • Work closely with infrastructure, engineering, cybersecurity, and application support teams to ensure service continuity.
  • Escalate issues appropriately and drive resolution through closure.
  • Support operational governance, compliance requirements, and service-level objectives.
  • Contribute to platform stability, security, scalability, and optimization initiatives.
Required Qualifications
  • 2+ years of experience in Systems Engineering, Systems Operations, Infrastructure Support, Production Support, or a related technology role.
  • Experience supporting enterprise applications and infrastructure in a high-availability environment.
  • Flexibility to work in a 24/7 operational environment, including weekends, holidays, on-call support, and occasional extended hours when required.
  • Experience with incident management, problem management, and change management processes.
  • Strong troubleshooting and root-cause analysis skills.
Required Technical Skills
Experience with one or more of the following technologies:
  • Linux
  • Windows Server / Windows Operating Systems
  • AutoSys
  • Harness
  • ServiceNow
  • Terraform Enterprise (TFE)
  • Cloud Management Platforms
  • BigPanda
  • AppDynamics
  • ThousandEyes
  • Splunk
Preferred Qualifications
  • Experience providing production support in large-scale enterprise environments.
  • Strong analytical and problem-solving abilities.
  • Ability to remain focused and solution-oriented during high-severity incidents.
  • Experience managing multiple priorities in a fast-paced operations environment.
  • Knowledge of infrastructure monitoring, observability, and performance management tools.
  • Strong verbal and written communication skills.
  • Demonstrated ability to collaborate effectively with technical and business stakeholders.
  • Experience in cybersecurity, platform support, or enterprise systems operations environments.
  • Commitment to continuous learning and professional development.
Core Competencies
  • Incident Management
  • Problem Resolution
  • Change Management
  • Systems Administration
  • Infrastructure Support
  • Cybersecurity Operations
  • Application Support
  • Production Support
  • Monitoring & Alerting
  • Root Cause Analysis
  • Service Reliability
  • Team Collaboration
  • Time Management
  • Operational Excellence
Work Location
Chandler, Arizona 85286
Hybrid Schedule: Minimum 3 days onsite weekly
Employment Type
Contract | Full-Time | 24 Months
Keywords: Systems Operations Engineer, Production Support Engineer, Infrastructure Engineer, Platform Support Engineer, Cyber Security Operations, Linux Administrator, Windows Systems Engineer, ServiceNow, Splunk, AppDynamics, ThousandEyes, AutoSys, Terraform Enterprise, Incident Management, Problem Management, Change Management, Hybrid Jobs, Chandler AZ Jobs.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
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This job and many more are available through The Judge Group. Please apply with us today!

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