Problem Manager Jobs in Lenoir, NC (NOW HIRING)

The Software Engineering manager is responsible for leading a group of technical resources that are focused on building robust, scalable, business focused software solutions. The SEM is focused on fostering a culture of innovation, driving technical excellence, improving team productivity through Agile methodologies, developing strong leadership skills, enhancing communication, and staying current with emerging technologies, while ensuring quality code delivery and project success through effective project management. The SEM engages in continuous collaboration with product management, project management, architecture and other SEMs to ensure outcomes are aligned with business priorities.

• A.) Project Management:
  • Managing the life cycle of software projects and solutions.
  • Collaborate with the product owner to manage the product backlog exercising ownership of the technical features in the backlog.
  • Manage the software development methodology and practices.
  • Collaborate with the product owner to convert the business requirements to technical requirements.
  • Maintain the technical roadmap for the solutions for which my team owns technical responsibility.
  • Prioritize technical roadmap features.
  • Collaborate with project managers to determine the level of effort and estimates on incoming projects and/or feature requests and to ensure timely publication of status reports on active projects.
• B) Engineering Management:
  • Ensuring there is 24/7 support for products that fall within the team's technical ownership.
  • Manage application architecture, software design, and database design.
  • Manage the release cycle.
  • Accept and implement work items from the product backlog and develop POC (proof of concept) code.
  • Ensure code review processes are occurring on agreed upon cadence and actively participate in the meetings.
  • Mentor development team toward higher software development expertise and efficiency.
  • Identify and eliminate roadblocks or friction points in the team's development cycle to continually improve productivity.
  • Contribute to the definition of software development standards.
  • Contribute to the definition of software development team best practices.
  • Contribute to IT strategy and planning on request.
• C) Documentation:
  • Ensuring that the set of the organization's documentation standard is met and is maintained throughout the lifetime of the product.
• D) Communication:
  • Manage communication with product stakeholders on development status, technical risks, and technical opportunities.
  • Collaborate with infrastructure and other cross-functional IT teams to ensure resources required by the product architecture are provisioned.
• E) Personnel Management:
  • Review and approve the timesheets of direct reports.
  • Collaborate with direct reports to establish yearly job and career goals ensuring they meet the expectations of the current position and the direct report's desired career path.
  • Conduct performance reviews.
  • Collaborate with developers and managers across IT in the hiring process to build development teams with the capacity and capabilities required to meet the organization's development objectives.

• 1) Bachelor's degree in computer science, engineering, or a related field. Master’s preferred.
• 2) Proven experience in leading software development teams.
• 3) Strong technical background with a solid understanding of software development processes and methodologies, including building and deploying applications in Microsoft Azure.
• 4) Hands-on experience with Azure services (App Services, Functions, Storage, Azure SQL), experience with Azure DevOps CI/CD pipelines, APIs, microservices, and cloud-based architecture patterns.
• 5) Hands-on experience with Elasticsearch a plus.
• 6) Knowledge of scalability, availability, and performance optimization in cloud environments.
• 7) Knowledge of the grocery industry is a plus.
• 8) Excellent analytical and problem-solving skills with the ability to translate complex technical concepts into clear and concise product requirements.
• 9) Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• 10) Excellent written and verbal communication skills, with the ability to effectively communicate with technical and non-technical stakeholders.