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Problem Manager Jobs in Kinston, NC (NOW HIRING)

Sonic Drive-In

General Manager

New Bern, NC · On-site

As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily ... Resiliency - trying different approaches to solve a problem; working to get better every day

Dunkin'

Restaurant Manager

Goldsboro, NC

A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to ... Identifies root cause of a problem and implements a solution to prevent from occurring * * Empowers ...

Dunkin'

Restaurant Manager

Goldsboro, NC

A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to ... Identifies root cause of a problem and implements a solution to prevent from occurring * * Empowers ...

Dunkin'

Restaurant Manager

Goldsboro, NC · On-site

A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to ... Identifies root cause of a problem and implements a solution to prevent from occurring * * Empowers ...

Dunkin'

Restaurant Manager

Goldsboro, NC

A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to ... Identifies root cause of a problem and implements a solution to prevent from occurring * * Empowers ...

Jako Enterprises LLC

Head Manager

New Bern, NC

SNIPES Head Manager Full Time Hourly We live sneakers, streetwear, and neighborhood culture! All ... Takes initiative and has problem solving skills * Candidate will be required to stand for long ...

Jako Enterprises LLC

Head Manager

Greenville, NC

SNIPES Head Manager Full Time Hourly We live sneakers, streetwear, and neighborhood culture! All ... Takes initiative and has problem solving skills * Candidate will be required to stand for long ...

IHOP

Assistant Manager IHOP 4415

Greenville, NC

$18 - $24/hr

Problem Solving: Analytical skills to identify issues and implement effective solutions. * Communication: Clear and effective communication with staff, customers, and management. * Time Management:

IHOP

Assistant Manager IHOP 4438

New Bern, NC

$18 - $24/hr

Problem Solving: Analytical skills to identify issues and implement effective solutions. * Communication: Clear and effective communication with staff, customers, and management. * Time Management:

IHOP

General Manager IHOP 4438

New Bern, NC

$60K - $75K/yr

Skills: · Leadership and team management · Business acumen · Sales and marketing · Financial analysis and budgeting · Problem-solving and decision-making Physical Requirements: · Lifting and ...

IHOP

General Manager IHOP 4415

Greenville, NC

$60K - $75K/yr

Skills: · Leadership and team management · Business acumen · Sales and marketing · Financial analysis and budgeting · Problem-solving and decision-making Physical Requirements: · Lifting and ...

Snipes

Head Manager

Greenville, NC · On-site

SNIPES Head Manager Full Time Hourly We live sneakers, streetwear, and neighborhood culture! All ... Takes initiative and has problem solving skills * Candidate will be required to stand for long ...

Snipes

Head Manager

New Bern, NC · On-site

SNIPES Head Manager Full Time Hourly We live sneakers, streetwear, and neighborhood culture! All ... Takes initiative and has problem solving skills * Candidate will be required to stand for long ...

Jako Enterprises LLC

Assistant Manager

New Bern, NC

SNIPES Assistant Manager Full Time Hourly We live sneakers, streetwear, and neighborhood culture ... Takes initiative and has problem solving skills * Candidate will be required to stand for long ...

Snipes

Assistant Manager

New Bern, NC · On-site

SNIPES Assistant Manager Full Time Hourly We live sneakers, streetwear, and neighborhood culture ... Takes initiative and has problem solving skills * Candidate will be required to stand for long ...

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All JobsProblem Manager JobsProblem Manager Jobs in Kinston, NC

Problem Manager information

See Kinston, NC salary details

$26.1K

$57.4K

$107.9K

How much do problem manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for problem manager in Kinston, NC is $57,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,300.00 and $78,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What cities near Kinston, NC are hiring for Problem Manager jobs? Cities near Kinston, NC with the most Problem Manager job openings:
Problem Manager jobs near you
General Manager

General Manager

Sonic Drive-In

New Bern, NC • On-site

Full-time

Posted 17 days ago

Sonic Drive-In rating

4.7

Company rating: 4.7 out of 10

Based on 1,596 frontline employees who took The Breakroom Quiz

77th of 103 rated fast food restaurants

Job description

Job Description
As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily operations of the Drive-In to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In. As the highest management position within the Drive-In, you are accountable for the Drive-In and its operations. Responsibilities include:
  • Hiring, training, managing, supervising, directing, and developing Great People ready to serve a SuperSONIC experience to every guest
  • Demonstrating a Fair, Firm, Fun leadership approach, and leading by example
  • Managing a profit and loss statement to exceed expectations every week, month, and year
  • Swiftly resolving employee concerns with a thoughtful approach
  • Celebrating team successes and coaching for better performance
  • Setting expectations and providing clear and continuous feedback
  • Creating an upbeat positive atmosphere during the shift that makes work fun
  • Helping employees understand the big picture and their role by sharing the "why" behind tasks
  • Understanding how to use metrics to evaluate Drive-In performance and make necessary improvements
  • Getting out in the community, making a difference, and growing sales for your Drive-In and the brand
  • Maintaining and enforcing SONIC safety and sanitation standards
  • Relentlessly complying with all federal, state, and local laws and regulations

What You'll Need:
  • Prior management experience; restaurant or retail industry highly preferred (subject to franchise discretion)
  • High standards for self and the team
  • Positive attitude, especially during rushes or stressful situations
  • Resiliency - trying different approaches to solve a problem; working to get better every day
  • Eagerness to learn and grow professionally and personally
  • Ability to prioritize and complete tasks accordingly
  • Excellent leadership and communication skills
  • Associate's degree in Business or related field preferred (subject to franchise discretion)
  • Willingness to work irregular hours, including nights, weekends, and holidays

The Fine Print:
As required by applicable law, SONIC Drive-In franchise organizations will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.
Each franchise organization is an independent employer and thus responsible for making its own employment-related decisions. Nothing in these materials should be construed as the franchisor being involved in or having control over a franchise employee's essential terms and conditions of employment.
Requirements
Additional General Manager Requirements:
  • High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
  • Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
  • Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
  • Knowledge of recruiting, interviewing and selection practices
  • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
  • Leadership and supervisory practices and skills; effective verbal and written communication skills
  • Basic accounting and computer skills
  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
  • Problem solving, decision-making and conflict-resolution skills
  • Willingness to abide by the appearance, uniform and hygiene standards at SONIC

Additional Info
Sure, classic cars and vintage threads may be things of the past, but the SONIC Drive-In restaurant experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin' . . . you get the picture! It's downright sensational!!
All that's missing is you, so APPLY TODAY!
SONIC and its independent franchise owners are Equal Opportunity Employers.
You are applying for work for a franchisee D.L. Roger Corp of Sonic, not Sonic Corporate, or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

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