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Problem Manager Jobs in Grapevine, TX (NOW HIRING)

MDAEdge

Senior OpCenter Developer

Plano, TX · On-site

$52.50 - $69.25/hr

... problem management, service requests, and change management effectively. • Ensure SLA and KPI compliance to maintain uptime and application availability. • Identify and implement continuous ...

KPMG LLP

Product manager

Dallas, TX · On-site +1

... problem management, and root-cause analysis for order management, procurement, inventory, billing, invoicing, revenue recognition, and financial processes. • Lead a team responsible for ...

PNC Bank

Account Manager II

Dallas, TX · On-site

Identifying and resolving operational, client, and project-related issues through effective problem ... Manages processes outlined in the contract and partners to resolve challenges regarding ...

HCL Global Systems Inc

Support Analyst

Irving, TX · On-site

... • Problem management / Desing and development of automation related use cases • Write and execute SQL queries for data validation and reporting. • Coordinate with application teams ...

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Problem Manager information

See Grapevine, TX salary details

$25.9K

$56.7K

$106.7K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Grapevine, TX is $56,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,900.00 and $77,600.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Grapevine, TX look for?

The top searched job categories for Problem Manager jobs in Grapevine, TX are:

What cities near Grapevine, TX are hiring for Problem Manager jobs?

Cities near Grapevine, TX with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Grapevine, TX as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $56,749 per year, or $27.3 per hour.

ServiceNow Platform Admin

Maintec Technologies

Dallas, TX • On-site

Other

Re-posted 18 days ago

Job description

ServiceNow Platform Admin
Dallas, TX (Hybrid)
Long Term Contract
Job Description:
ServiceNow Administration Skills and platform capability
System Configuration: Perform system configurations and customization within the ServiceNow platform, including creating tables, fields, forms, windows and business rules
Incident and problem Management: Administer and manage the incident Management and Problem Management processes within ServiceNow, ensuring efficient handling of incidents and problem tickets.
Change and Release Management: Oversee the change Management and Release Management processes. Including creating and managing change requests, reviewing change records and coordinating release activities.
User Management: Mange user roles, permissions and access controls within ServiceNow, ensuring appropriate user access levels and data security
Service Catalog and Request Management: Design and maintain the service catalog, including defining and configuring service offerings, request forms, and workflows.
Reporting and Analytics: Create and generate reports and dashboards within ServiceNow to provide insights and metrics on key performance indicators(KPIs) and service levels.
ServiceNow Admin Certification is required

Apply