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Problem Manager Jobs in Dallas, TX (NOW HIRING)

Samprasoft

Business Analyst

Dallas, TX

ITIL Process Management: Apply ITIL best practices to improve IT service management processes, such as incident management, change management, and problem management. Work to enhance the efficiency ...

AAFES

Help Desk Support III

Dallas, TX · On-site

$54K/yr

Documents, tracks, and monitors problems in the IT problem management database to ensure timely resolution. Serves as second level support for the IT help desk process, responding to telephone calls ...

Forward Air

Manager, Networking

Coppell, TX · On-site

Experience working within ITILbased incident, change, and problem management frameworks. * Environment: Ability to work onsite as required, with occasional travel for data center, office, or vendor ...

Art of Problem Solving

Campus Director

Frisco, TX · On-site

About AoPS Academy AoPS Academy is part of Art of Problem Solving (AoPS), a global leader in ... Manage the full-time and part-time campus staff, including hiring, training, evaluating, and ...

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Problem Manager information

See Dallas, TX salary details

$27.7K

$60.8K

$114.3K

How much do problem manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for problem manager in Dallas, TX is $60,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,100.00 and $83,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in Dallas, TX? For Problem Manager jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Dallas, TX look for? The top searched job categories for Problem Manager jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Problem Manager jobs? Cities near Dallas, TX with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Dallas, TX as of June 2026, with employment types broken down into 68% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $60,763 per year, or $29.2 per hour.
Sr. Product Manager, Data Analytics

Sr. Product Manager, Data Analytics

RealPage, Inc.

Richardson, TX • On-site, Remote

$94K - $161K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

RealPage rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

170th of 188 rated software companies

Job description

Overview
The purpose of the Senior Product Manager is to lead the strategic direction, roadmap planning, and execution of key product initiatives for the Revenue Management team. This role translates business goals and customer needs into clear product requirements, driving cross functional teams to the successful delivery of high impact features. The Senior Product Manager partners closely with engineering, design, data science, and business stakeholders to guide the product lifecycle from concept through release.
This role is built for a self-starter who thrives in complex problem spaces, quickly identifies high value opportunities, and turns them into exceptional outcomes. The key tasks and responsibilities of this position are defined below.
Responsibilities
Strategic Leadership
  • Define and communicate the product vision, strategy, and multi-release roadmap
  • Partner with business stakeholders to establish release goals and ensure alignment with organizational priorities
  • Identify whitespace opportunities, emerging technologies, and innovative solutions that move the business forward

Product Ownership & Execution
  • Lead requirements elicitation and translate complex business needs into actionable user stories, acceptance criteria, wireframes, and supporting documentation
  • Guide sprint planning, backlog refinement, and daily team interactions to ensure accountability and high-quality execution
  • Own the product lifecycle end-to-end-from discovery to delivery to iteration

Cross-Functional Collaboration
  • Act as the central connective tissue across engineering, design, data science, and business teams
  • Partner with Problem Management teams to investigate and resolve client reported issues and escalations
  • Navigate challenges with urgency and composure, resolving high visibility issues

Operational Excellence
  • Maintain product artifacts, agile boards, and transparent prioritized backlogs within Azure DevOps
  • Track team performance metrics and drive continuous improvement through process optimization
  • Triage issues, manage escalations, and ensure adherence to SLAs
  • Prepare and deliver polished updates and demos to leadership and other stakeholders

Qualifications
The Ideal Candidate:
  • Has experience as a Product Manager for Data and Analytics and/or AI products
  • Is a proactive and decisive self starter with strong ownership and the ability to turn strategy into execution
  • Has excellent written communication and presentation skills
  • Speaks with equal fluency to business and tech stakeholders
  • Understands web technologies, SaaS products, and API integrations and knows how to dig in
  • Has advanced Excel and data analysis skills
  • Has foundational SQL skills and can write basic queries
  • Has some experience in the multifamily housing industry
  • Has the desire to grow into a people leader
  • Experience with Scaled Agile Framework (SAFe) is preferred
  • Familiarity with Java or .NET a plus

SALARY AND BENEFITS
  • RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Performance-based bonus based on position. #LI-REMOTE #LI-JL1

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Pay Range
USD $94,700.00 - USD $161,300.00 /Yr.

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