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Problem Manager Jobs in Ontario (NOW HIRING)

Pacer Group

Network Engineer

Toronto, ON · Hybrid

Knowledge of incident response and problem management processes. * Experience creating and maintaining technical documentation. * Strong collaboration and communication skills. * Additional ...

FCT

Specialist, IT Operations

Oakville, ON · On-site

CA$92K - CA$112K/yr

You will support day-to-day IT Operations activities, incident and problem management, operational documentation, production readiness, ServiceNow process usage, and continuous improvement activities.

Pacer Group

Technical Lead

Toronto, ON · Hybrid

Coordinate on-call support and support rotations Root Cause Analysis & Problem Management Perform root cause analysis (RCA) for recurring or major incidents * Support production deployments and ...

Scotiabank

Global Systems Operator

Toronto, ON · On-site

All incidents must be tracked through the incident/problem management tools and escalated if necessary. Responsible for completing Shift Turnover logs, Morning Statuses and all relevant logs prior to ...

Ci

Manager, Data Operations

Toronto, ON · On-site

Monitoring, Incident & Problem Management * Implement proactive monitoring, alerting, and observability for data pipelines and platforms. * Lead incident response, root-cause analysis, and post ...

HireValues

Sr System Engineer

Toronto, ON · On-site

Execute best practices in investigation, technical escalation, diagnosis, recovery, documentation, communication and transition to Problem Management. Support and conduct vendor release impact ...

Tjx

Site Reliability Engineer

Mississauga, ON

Implement SRE best practices across production support, incident management, problem management, change management, release, and deployment processes. * Build and maintain automation scripts ...

Walmart

(CAN) Solution Consultant III

Mississauga, ON · On-site

CA$91K - CA$126K/yr

Support incident and problem management for existing technology in operations, working closely with operational teams to drive issue resolution and continuous improvement. * Manage and mentor ...

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Problem Manager information

See Ontario salary details

$39

$55

$79

How much do problem manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for problem manager in Ontario is $55.50, according to ZipRecruiter salary data. Most workers in this role earn between $44.95 and $67.55 per hour, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Ontario?

For Problem Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Ontario look for?

The top searched job categories for Problem Manager jobs in Ontario are:

What cities in Ontario are hiring for Problem Manager jobs?

Cities in Ontario with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Ontario as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $115,433 per year, or $55.5 per hour.

Network Engineer

Pacer Group

Toronto, ON • Hybrid

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Job Title: Zscaler Engineer / Network Engineer

Location: Toronto, ON

Work Arrangement: Hybrid (3 days a week in office)

Employment Type: Contract

Duration: 06-12 Months

Pay Rate: CAD 45-48/hour Incorporated

Domain: BFSI

Application Deadline: Sept. 15th, 2026


SKILLS REQUIRED:

  • Strong experience as a Zscaler Engineer and/or Network Engineer.
  • Hands-on expertise with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).
  • Experience deploying and configuring Zscaler cloud security services.
  • Strong troubleshooting and root cause analysis skills.
  • Experience resolving network connectivity and performance issues.
  • Knowledge of incident response and problem management processes.
  • Experience creating and maintaining technical documentation.
  • Strong collaboration and communication skills.
  • Additional experience supporting network security projects, upgrades, and new deployments.
  • Experience working closely with network, cloud, and security architecture teams.


EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.


DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

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