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Problem Manager Jobs in Ontario (NOW HIRING)

Td

Senior Manager, Registered Plans

Toronto, ON

CA$115K - CA$163K/yr

Strong analytical, critical thinking, and proactive problem management skills. * Excellent communication skills (oral and written) to communicate clearly at all levels, including ability to prepare ...

Auto Air Export, Inc.

Assembler Associate

Ancaster, ON · On-site

Attention to detail and accuracy with the good problem management abilities. * Highly organized and demonstrated ability to follow detailed instructions. * Strong time management skills; ability to ...

Ci

Manager, Data Operations

Toronto, ON

Monitoring, Incident & Problem Management * Implement proactive monitoring, alerting, and observability for data pipelines and platforms. * Lead incident response, root-cause analysis, and post ...

HireValues

Sr System Engineer

Toronto, ON · On-site

Execute best practices in investigation, technical escalation, diagnosis, recovery, documentation, communication and transition to Problem Management. Support and conduct vendor release impact ...

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Problem Manager information

See Ontario salary details

$39

$55

$79

How much do problem manager jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for problem manager in Ontario is $55.50, according to ZipRecruiter salary data. Most workers in this role earn between $44.95 and $67.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in Ontario? For Problem Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Ontario look for? The top searched job categories for Problem Manager jobs in Ontario are:
What cities in Ontario are hiring for Problem Manager jobs? Cities in Ontario with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Ontario as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $115,433 per year, or $55.5 per hour.

Senior Manager, IT/OT Infrastructure & Cybersecurity

PowerON Energy Solutions

Toronto, ON • On-site

CA$125K - CA$150K/yr

Full-time

Posted 20 days ago

Job description

Job Summary

Senior Manager, IT/OT Infrastructure & Cybersecurity

PowerON Energy Solutions

Full-time

In-Office | Toronto, ON, Canada

This posting is for a newly created position

Salary range $125,000 - 150,000

Reporting to the Head of Energy Markets & Software Solutions, the Senior Manager, IT/OT Infrastructure & Cybersecurity is a leadership role responsible for the strategy, delivery, and ongoing management of PowerON's information and operational technology systems. Working in close collaboration with the Systems Integration team, this role plays a critical part in enabling PowerON's operations ensuring that infrastructure and security programs are robust, scalable, and resilient.

Key Responsibilities

Strategic Leadership

  • Drive PowerON's IT/OT infrastructure governance strategy, aligned to business growth and fleet electrification program objectives.

  • Lead the development and continuous improvement of IT/OT policies, procedures, and compliance frameworks.

Infrastructure Design & Delivery

  • Provide SME input to the design, configuration, and deployment of IT/OT infrastructure across electrification projects, including OT networks, servers, virtualization environments, firewalls, and industrial communications systems.

  • Own disaster recovery and business continuity planning, ensuring tested and documented recovery procedures are in place.

Network & OT Systems Management

  • Work closely with the Systems Integration team, to ensure correct configuration and ongoing performance of network components across IT and OT environments, including managed switches, routers, firewalls, and VPNs.

  • Monitor network performance, proactively identify risks, and drive continuous improvement.

Cybersecurity

  • Manage PowerON's cybersecurity program, including risk assessments, vulnerability management, incident response, and compliance with applicable standards (e.g., NIST CSF, IEC 62443).

  • Conduct and oversee regular security audits and assessments across IT and OT systems.

  • Develop and maintain security policies and controls in alignment with requirements and industry best practices.

  • Act as the primary point of contact for cybersecurity matters with internal stakeholders, auditors, and third-party assessors.

IT Operations Governance

  • Provide oversight and strategic direction for IT service delivery, with day-to-day execution managed by internal IT and Managed Services Provider (MSP).

  • Set performance expectations and governance standards for the MSP relationship, including SLA accountability, escalation paths, and periodic reviews.

  • Maintain visibility into the Microsoft 365 ecosystem, endpoint management, and internal IT operations.

  • Own vendor relationships and contracts for IT/OT services, negotiate agreements, and manage budgets to deliver value and accountability.

  • Provide oversight of incident and problem management processes, ensuring timely resolution and root cause analysis for infrastructure-related issues.

Qualifications

Required

  • Bachelor's degree in computer science, Information Technology, Engineering, or a related field.

  • Minimum 7 years of progressive experience in IT/OT infrastructure, with at least 2 years in a leadership or management role.

  • Demonstrated ability to develop and execute infrastructure strategy in a multi-site, operational environment.

  • Strong knowledge of network architecture, server infrastructure, virtualization, and systems security.

  • Familiarity with enterprise firewall platforms (e.g. Fortinet/FortiGate)

  • Experience with the Microsoft ecosystem, including Azure, Microsoft 365, and Intune/Endpoint Manager.

  • Proven track record of significantly contributing to a cybersecurity program, including policy development and risk management.

While all qualified candidates are invited to apply, we particularly welcome applications from women, persons with disabilities, First Nations, Métis and Inuit peoples, members of visible minorities, and 2SLGBTQ+ persons.

PowerON will accommodate candidates under the AODA legislation in all aspects of the hiring process. Please notify us if accommodation is required.