The Incident / Problem Manager plays a key role and is an integral part of the end-to-end solution. Key Responsibilities * Responsible to implement solutions to improve the customer experience
The Incident / Problem Manager plays a key role and is an integral part of the end-to-end solution. Key Responsibilities * Responsible to implement solutions to improve the customer experience
As Manager, IT Incident & Problem Management, you will lead the enterprise-wide incident response and problem management functions, ensuring rapid restoration of service and elimination of recurring ...
As Manager, IT Incident & Problem Management, you will lead the enterprise-wide incident response and problem management functions, ensuring rapid restoration of service and elimination of recurring ...
Proactive Problem Management : Develop strategies to proactively identify and eliminate potential issues before they escalate * Documentation and Reporting : Create and maintain accurate records of ...
Proactive Problem Management : Develop strategies to proactively identify and eliminate potential issues before they escalate * Documentation and Reporting : Create and maintain accurate records of ...
Problem Management Ownership : Drive accountability across technology teams to complete corrective and preventative actions. * Resiliency & Continuous Improvement : Proactively identify opportunities ...
Problem Management Ownership : Drive accountability across technology teams to complete corrective and preventative actions. * Resiliency & Continuous Improvement : Proactively identify opportunities ...
... and Problem Resolution * The Senior Manager is accountable to guarantee both passive and active monitoring tools are in place and fully functional 24x7x365 to maintain 100% compliance for data ...
... and Problem Resolution * The Senior Manager is accountable to guarantee both passive and active monitoring tools are in place and fully functional 24x7x365 to maintain 100% compliance for data ...
Chapter Manager, SRE Development & Reliability
Toronto, ON · On-site
CA$131K/yr
Review root cause analysis report published as part of Incident and Problem management process and foster a culture of solving issues where they originate from, to avoid redundancy. Collaborate with ...
Chapter Manager, SRE Development & Reliability
Toronto, ON · On-site
CA$131K/yr
Review root cause analysis report published as part of Incident and Problem management process and foster a culture of solving issues where they originate from, to avoid redundancy. Collaborate with ...
Chapter Manager, SRE Development & Reliability
Toronto, ON · On-site
CA$131K/yr
Review root cause analysis report published as part of Incident and Problem management process and foster a culture of solving issues where they originate from, to avoid redundancy. Collaborate with ...
Chapter Manager, SRE Development & Reliability
Toronto, ON · On-site
CA$131K/yr
Review root cause analysis report published as part of Incident and Problem management process and foster a culture of solving issues where they originate from, to avoid redundancy. Collaborate with ...
Manage the Problem Management process. Review root cause analysis report published as part of Incident and Problem management process and foster a culture of solving issues where they originate from ...
Manage the Problem Management process. Review root cause analysis report published as part of Incident and Problem management process and foster a culture of solving issues where they originate from ...
Responsible for a service focused oversight of Technology Infrastructure Operations, major incident and problem management, including stakeholder communications and working with technical ...
Responsible for a service focused oversight of Technology Infrastructure Operations, major incident and problem management, including stakeholder communications and working with technical ...
Senior IT Manager
Toronto, ON · Hybrid
CA$140K - CA$160K/yr
... problem management, and major service disruptions Improve service desk performance, ticket resolution, ITSM processes, asset management, and employee support Partner with Security, Engineering ...
Senior IT Manager
Toronto, ON · Hybrid
CA$140K - CA$160K/yr
... problem management, and major service disruptions Improve service desk performance, ticket resolution, ITSM processes, asset management, and employee support Partner with Security, Engineering ...
IT Service Management Analyst
CA$60K - CA$80K/yr
Strong problem-solving and root cause analysis skills, attention to detail and consistent follow ... Ability to manage multiple process streams simultaneously * Exceptional written and verbal ...
IT Service Management Analyst
CA$60K - CA$80K/yr
Strong problem-solving and root cause analysis skills, attention to detail and consistent follow ... Ability to manage multiple process streams simultaneously * Exceptional written and verbal ...
Delivery Manager
Toronto, ON · Remote
Incident and Problem Management: Lead the resolution of high-priority incidents, conduct root cause analyses, and implement preventive measures. * Client Communication: Serve as the primary point of ...
Delivery Manager
Toronto, ON · Remote
Incident and Problem Management: Lead the resolution of high-priority incidents, conduct root cause analyses, and implement preventive measures. * Client Communication: Serve as the primary point of ...
Drive accountability for incident response, problem management, and change outcomes * Manage hiring, onboarding, performance management, coaching, and career development * Ensure sustainable coverage ...
Drive accountability for incident response, problem management, and change outcomes * Manage hiring, onboarding, performance management, coaching, and career development * Ensure sustainable coverage ...
Incident management and problem management for applications in scope and * RCA Action items fulfillment/ownership Focus on Continuous improvement and technical standards - Drive improvements in ...
Incident management and problem management for applications in scope and * RCA Action items fulfillment/ownership Focus on Continuous improvement and technical standards - Drive improvements in ...
Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that ...
Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that ...
This role partners closely with global incident, problem, and change management teams, as well as IT Operations governance, representing both customer and internal stakeholder needs. Position ...
This role partners closely with global incident, problem, and change management teams, as well as IT Operations governance, representing both customer and internal stakeholder needs. Position ...
Lead Operational Excellence Specialist
Toronto, ON · Hybrid
CA$104K/yr
Lead the execution of Problem Management processes, including Post-Incident Reviews (PIRs), Root Cause Analyses (RCAs), and knowledge base contributions to reduce recurrence and improve service ...
Lead Operational Excellence Specialist
Toronto, ON · Hybrid
CA$104K/yr
Lead the execution of Problem Management processes, including Post-Incident Reviews (PIRs), Root Cause Analyses (RCAs), and knowledge base contributions to reduce recurrence and improve service ...
... Problem management processes as required Tracks systemic issues and champions the implementation of root cause remediation activities Establishes expected service levels and continually monitors ...
... Problem management processes as required Tracks systemic issues and champions the implementation of root cause remediation activities Establishes expected service levels and continually monitors ...
Keen attention to detail with an aptitude for problem-solving, challenging the status quo, and thinking outside the box. * Effective time management and organization skills with the ability to multi ...
Keen attention to detail with an aptitude for problem-solving, challenging the status quo, and thinking outside the box. * Effective time management and organization skills with the ability to multi ...
... problem management, support models, etc. Experience with OPS business processes, gating procedures, project management requirements and business rules. (must have) Knowledge of Government network and ...
Quick apply
... problem management, support models, etc. Experience with OPS business processes, gating procedures, project management requirements and business rules. (must have) Knowledge of Government network and ...
Problem Manager information
See Brampton, ON salary details
$37.97 - $41.43
23% of jobs
$42.58 is the 25th percentile. Wages below this are outliers.
$41.43 - $44.88
6% of jobs
$44.88 - $48.33
17% of jobs
The median wage is $48.93 / hr.
$48.33 - $51.78
24% of jobs
$51.78 - $55.23
0% of jobs
$55.23 - $58.69
0% of jobs
$58.69 - $62.14
0% of jobs
$63.71 is the 75th percentile. Wages above this are outliers.
$62.14 - $65.59
11% of jobs
$65.59 - $69.04
5% of jobs
$69.04 - $72.49
2% of jobs
$72.49 - $75.95
11% of jobs
$37
$53
$75
How much do problem manager jobs pay per hour?
As of Jun 12, 2026, the average hourly pay for problem manager in Brampton, ON is $53.13, according to ZipRecruiter salary data. Most workers in this role earn between $43.04 and $64.67 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
What are the primary challenges a Problem Manager faces in their day-to-day work?
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
What does a Problem Manager do?
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
What job categories do people searching Problem Manager jobs in Brampton, ON look for? The top searched job categories for Problem Manager jobs in Brampton, ON are:
What cities near Brampton, ON are hiring for Problem Manager jobs? Cities near Brampton, ON with the most Problem Manager job openings:
Other
Medical, Dental, Vision
Posted 18 days ago
Job description
Req Id: 428733
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.
On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
Within the Bell Canada Business Market Enterprise segment, Managed Services has the overall accountability to support our customers with Day 2 activities. The Operations Service Desk Problem/Incident Manager is accountable to provide pro-active or re-active solutions for all the different aspects of Problems 'related to customers'. Our business model is highly customer-centric, with shared accountability between Service teams for managing customer issues. This seamless approach to customer service has been a key factor in achieving Industry-leading levels of customer satisfaction. Our business strategy going forward is to leverage this strong base of customer loyalty and our stream of new IP & Value Added Services. The Incident / Problem Manager plays a key role and is an integral part of the end-to-end solution.
Key Responsibilities
- Responsible to implement solutions to improve the customer experience
- Proactive approaches to eliminate problematic trends
- Produce and Review Post Incident Reports in a timely manner
- Facilitate Governance meetings with various partners (Help Desk, Network & Field Services)
- Coordinate with internal teams, partners and suppliers to establish communications and manage expectations
- Ensure Problem/Incident activities are being adequately managed
- Meet with Customer Service Account Managers on a regular basis to present results and action plans related to Problem Management activities
- Provide communications to internal business groups and executives throughout the Problems record life cycle
- Identify service improvement opportunities and analyze Risk Assessments
- The Incident Manager acts as the single point of contact for all customer escalations and service assurance related issues
Critical Qualifications
- In-depth knowledge of telecommunications industry; More specifically in the following fields:
- Data Centers
- Managed Services (Voice and Data)
- LAN/WAN technologies
- Applications (e-mail, client-server applications... etc.)
- Security Solutions
- VoIP
- Proven customer service skills
- Meticulous and adheres to quality delivery at all times
- Maintain quality and efficiency in a constantly evolving environment
- Ability to work under pressure
- Multitasking and time management
- Strong analytical skills with deductive reasoning capabilities
- Technical know-how and advanced knowledge of Bell Business Market products and services
- Interest in acquiring/growing technical and business knowledge relating to one or many customers
- Excellent oral and written communication skills
- A recognized leader with a proven track record of using teamwork to create a competitive advantage
- Leader, self-sufficient, and team player who can function autonomously
- Knowledge and training required:
- Preferred Electrical Engineering / Computer Sciences degree or equivalent
- Preferred Certification training in Cisco, Juniper, Fortinet,and similar Network Vendors
- MicroStrategy
- Microsoft Office products
- ITIL Foundations
Preferred Qualifications
- 5 years or more industry experience
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga
Work Arrangement: Hybrid
Application Deadline: 06/07/2026
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.