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Problem Manager Jobs in Brampton, ON (NOW HIRING)

PGW Auto Glass

Technical Manager

Mississauga, ON · On-site

Ontario Technical Manager Position Overview The Ontario Technical Manager participates in all aspects of the technical production process, from problem-solving and team coordination to the ...

Sextant Consulting Group

Project Mgr.

Toronto, ON

What You'll Do: Manage all aspects of project execution, including engineering, procurement ... Strong problem-solving, communication, and leadership skills. The ability to set goals, measure ...

Royal Bank of Canada

CRM Support Analyst

Toronto, ON · On-site

Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management * Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash ...

goeasy

IT Service Delivery Analyst

Mississauga, ON · On-site

CA$82K - CA$88K/yr

You'll also play a key role in core IT service management functions, including Major Incident Management, Change Management, Problem Management, and Service Request Management. Reporting into the ...

goeasy

IT Service Delivery Analyst

Mississauga, ON

You'll also play a key role in core IT service management functions, including Major Incident Management, Change Management, Problem Management, and Service Request Management. Reporting into the ...

HireValues

Senior Project Manager

Toronto, ON · On-site

Strong analytical and problem solving skills, particularly critical thinking, with a strong ... Accreditation in Project Management such as Project Management Professional (PMP) or equivalent ...

Capital One

Manager, Product Management

Toronto, ON · On-site

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Manager, Product Management About Capital ... Integrated Problem Solving * You'll work in multiple problem spaces and appropriately prioritize ...

Tribe Management inc

Property Manager

Toronto, ON · On-site

CA$80K - CA$100K/yr

The Property Manager works under the Director of Commercial and Multi-Residential. The Property ... Sound analytical and problem-solving skills. Ability to identify risk, thereby mitigating liability

Cascades

CI Manager

Scarborough, ON

  • Retirement

Join our team as a Continuous Improvement Manager in Scarborough and help build a more sustainable ... Strong analytical, communication, coaching, and problem-solving skills * Proficiency with Microsoft ...

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Problem Manager information

See Brampton, ON salary details

$37

$53

$75

How much do problem manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for problem manager in Brampton, ON is $53.13, according to ZipRecruiter salary data. Most workers in this role earn between $43.04 and $64.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Brampton, ON look for?

The top searched job categories for Problem Manager jobs in Brampton, ON are:

What cities near Brampton, ON are hiring for Problem Manager jobs?

Cities near Brampton, ON with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Brampton, ON as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $110,515 per year, or $53.1 per hour.

Associate Director - QTS Fixed Income Production Services Support

Royal Bank of Canada

Toronto, ON • On-site

Full-time

Posted 24 days ago

Job description

Job Description

What is the opportunity?
We are seeking an experienced a highly motivated Production Services Support Analyst for our fast-paced Capital Markets, QTS, and Fixed Income Production Application Support team.
This position will be hands-on, providing production application support services to the Fixed Income Trading Business, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment.
The ideal candidate should have strong capital markets experience using Murex, Marketwire and serve as the face for CM Business, Development, and Infrastructure teams.

What will you do?

  • Lead global production support team providing primary support to Murex platform and few other applications. Supporting Fixed Income Rates and Credits business which includes FO, Trade Support, Middle office and Back office and settlements users ensuring the highest levels of service
  • Operate as a team Player, bringing to the table a mix of hands-on technical and business knowledge, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.
  • Superior Major Incident Management experience is critical.
  • Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis.
  • Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence.
  • Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
  • Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure, drive efficiencies through the implementation of tools and process improvements.
  • Work with internal teams on infrastructure patching and vulnerability management
  • Provide leadership and subject matter expertise to team members; own the IT Support relationship with the Trading desks and aligned functions

What do you need to succeed?
Must Have:

  • 10+ years experience in IT with strong knowledge of Capital Markets including Fixed Income Products. Working knowledge of Murex and Marketwire is must for this role.
  • Hands-on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows.
  • Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.); experience with Database, Linux, Windows and basic infrastructure; good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now).
  • Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware); solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities); production data Analysis using Service Now, PowerPoint presentations, MS Excel charts; ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.
  • Excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.
  • Global stake holder management and Vendor co-ordination for various activities.

Nice to Have:

  • Hands-on support knowledge of Murex, Marketwire, Tradeweb, Bloomberg.
  • Strong technical knowledge over databases and Linux infrastructure.
  • Experience to support MQ, SOLACE and RV/RMDS

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Flexible work/life balance options.
  • Opportunities to do challenging work.

#LI-POST

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-22

Application Deadline:

2026-08-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME

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