Problem Manager Jobs in Kitchener, ON (NOW HIRING)

Counsellor – Addiction, Problem Gambling & Behavioural Addictions
Direct Service - (OPSEU)
 Full-Time, Permanent (Benefitted) 

This posting is the result of a current vacancy
 London, St. Thomas, and Woodstock, Ontario (London, Elgin & Oxford Zones)
- Application Deadline: July 13, 2026 -

This is a front-line, clinical position providing initial intake, screening, assessment, and community treatment to groups and individuals experiencing addiction and mental health concerns.  This position is primarily geared to individuals with concerns related to gambling, technology and hypersexuality, however experience in the substance use field is also required to support individual with co-occurring concerns. 

This counsellor will provide services in the Thames Valley region (primarily in London).

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

• What you'll be making - Starting rate for this role is $30.01 per hour for Level 1 – Direct Service, Regulated):
  1. Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
  2. Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement
  3. Premiums of $2.00 will be applied for eligible Evening/Night and Weekend Shifts
• When you'll work - 70 hours biweekly; Monday-Friday 8:30am-4:30pm, with the inclusion of one evening shift 12pm-8pm on Monday or Tuesday
• Your pension plan – Immediately enrolled in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be – After a 90-day waiting period, will be enrolled in extended healthcare benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

• Provide client-centred care from a harm reduction approach
• Facilitate successful service navigation for clients through empowerment and/or advocacy 
• Share in the provision of Entry / First Contact / Intake Services
• Provide assessment, treatment planning, referral, advocacy, preliminary case management, community treatment and education as appropriate to persons who have concerns about their own behavioural addiction concerns or someone else’s.  Counselling may be on an individual or group basis.  
• Participate in the facilitation of community treatment groups as needed and appropriate.
• Provide the above-mentioned clinical services in satellite offices and other locations as designated and needed.
• Manage and meet targets for a clinical caseload and maintain direct service requirements.
• Engage in community development, community awareness, education and outreach as designated and appropriate, representing the agency in a professional manner.  On occasion, these services may be provided outside of regular office hours.
• Attend site meetings; Annual General Meeting and periodically scheduled strategic planning and team building events.
• Maintain awareness of and adherence to policies and protocols as outlined in the Policy and Procedure Manual.
• Support and participate in the quality enhancement activities of the team and agency. 
• Actively participate in both individual and group supervision  

WHAT YOU'LL NEED TO APPLY:
 

Police Vulnerable Sector Check Requirements
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.
We require the following qualifications:

• College diploma or University degree in a related field, such as BSW, psychology, or post-graduate diploma in addiction or equivalent (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Current registration and in good standing with an appropriate college (OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO)
• Experience working with individuals with problem gambling and behavioral addiction concerns, experience and comfort working with clientele with hypersexuality concerns a requirement
• Minimum G2 licence and access to a vehicle with adequate insurance to carry out job duties
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• First Aid & CPR, WHMIS Training
• Training in crisis intervention and crisis resolution, including ASIST training program
• Previous experience working with individuals experiencing homelessness, addiction, and/or mental health conditions is required
• Minimum of 3-5 years' experience working in mental health, including a minimum of 2 years experience working in crisis intervention
• Experience with, and detailed knowledge of, mild, moderate and serious mental illnesses
• Experience working in a community-based setting, preferably with an established network of service and support resources
• Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – July 13, 2026

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.  

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca  
-------------------------------------------------------------------------------------------------------------------------

Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes

Powered by JazzHR

uBewLrUEma