Problem Manager Jobs in Kitchener, ON (NOW HIRING)

About Pier 4

At Pier 4, growth creates opportunity. As one of Canada's fastest-growing real estate investment firms, we're seeking ambitious individuals who are eager to contribute, grow their careers, and help shape our future.

Pier 4 is a Real Estate Investment Trust focused on the acquisition and management of multi-family residential properties. Our portfolio spans three provinces and is driven by a passion for real estate, a commitment to excellence, and years of industry experience.

We have been recognized byThe Global and Mail's Report on Business as one of Canada's Top Growing Companies in both 2024 and 2025. As a certified Great Place to Work, we are committed to fostering a collaborative, high-performing, and innovative workplace where our people can thrive and contribute to our continued success.

Lead the Team. Drive Leasing Success.

Are you a results-driven leasing professional with a passion for leadership, resident experience, and portfolio performance? Join Pier 4 as our Manager, Leasing and play a key role in driving occupancy, developing high-performing teams, and shaping exceptional resident experiences across a growing portfolio.

In this leadership role, you'll combine strategic thinking, market insight, and team development to deliver leasing success. Working closely with Property Management, Marketing, and Operations, you'll influence business results, optimize leasing performance, and help create communities people are proud to call home.

Key Responsibilities

• Lead, coach, and develop a teams of Leasing Specialists.
• Monitor leasing KPI's, occupancy targets, and conversion metrics to achieve business objectives.
  
• Oversee the leasing journey from prospect inquiry through move-in.
• Partner with Property Management to align leasing activity with suite readiness and occupancy goals.
• Analyze market trends, competitor activity, and pricing opportunities to maximize portfolio performance.
• Collaborate with Marketing to ensure listings and advertising support leasing objectives.
• Ensure compliance with residential tenancy legislation, company policies, and leasing standards.
  
• Partner with cross-functional teams to support portfolio performance and successful resident move-ins.

Crucial Knowledge & Skills

• Leadership experience with the ability to coach and develop high-performing teams.
  
• Knowledge of residential leasing operations, occupancy management, and customer service best practices.
• Understanding of market analysis, competitive positioning, and revenue optimization.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Strong organizational skills with the ability to manage multiple priorities.
• High attention to detail and commitment to accuracy, professionalism, and compliance.
• Proficiency with Microsoft Office and property management or leasing software.

Education & Experience Required

• Minimum 5 years of residential leasing, property management, or related real estate experience including leadership experience.
• Experience managing leasing performance and occupancy targets.
  
• Knowledge of the Ontario residential tenancy legislation.
  
• Post-secondary education in Business, Real Estate, Property Management, Hospitality, or a related field is an asset.
• Ability to work flexible hours, including evenings and weekends, as required to support business needs.

Additional Details

• Competitive Salary Range: $70,000-100,000

• Work Arrangement: Fully on-site, 5 days a week at 55 Fleming Drive, Cambridge, Ontario.

• Comprehensive Total Rewards Package: Competitive compensation and benefits program.

• Extended Long Weekends: Enjoy regular 4-day long weekends throughout the year on every statutory holiday.

• Company Culture: Frequent team-building activities, social events, and employee celebrations.
  

Diversity, Equity, and Inclusion

At Pier 4, we believe that diverse perspectives, experiences, and backgrounds strengthen our team and drive better outcomes. We are committed to fostering an inclusive workplace where all employees feel respected, valued, and empowered to contribute their unique talents. We are committed to ensuring a fair, accessible, and transparent recruitment process. Accommodations are available upon request throughout all stages of the hiring process for candidates who require them.

Our Hiring Commitment

We believe that hiring decisions should be based on meaningful human interactions and a thorough evaluation of each candidate's skills, experience, and potential. As a result, artificial intelligence (AI) is not used to screen, evaluate, rank, or make hiring decisions on candidates. Applicants are reviewed by members of our hiring team to help ensure a fair, equitable, and personalized assessment process.