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Problem Manager Jobs in Brampton, ON (NOW HIRING)

Hodgson Russ LLP

Network Engineer Manager

Toronto, ON · On-site

Serve as the network Subject Matter Expert (SME), providing technical leadership and direction for incident and problem management, change execution, and strategic initiatives. * Supervise assigned ...

CIBC US

Site Reliability Engineer

Toronto, ON · Hybrid

Apply strong Incident, Problem, and Change Management practices to maintain stable and highly available services. Conduct impact assessments, operational readiness reviews, and post-implementation ...

New

CIBC

Site Reliability Engineer

Toronto, ON · Hybrid

Apply strong Incident, Problem, and Change Management practices to maintain stable and highly available services. Conduct impact assessments, operational readiness reviews, and post-implementation ...

New

Citi

Kafka DevOps Engineer

Mississauga, ON · On-site

CA$94K - CA$141K/yr

Provide L1/L2 technical support, incident/problem resolution, and manage releases, ensuring stability, quality, and functionality against service level expectations. Implement and carry out internal ...

Citi

Applications Support Group Manager

Mississauga, ON · On-site

CA$145K - CA$217K/yr

Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.

Td

IT Support Analyst IV

Toronto, ON · On-site

CA$69K - CA$84K/yr

Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle. * Ensure problem resolutions are released in production on-time and with high quality.

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Problem Manager information

See Brampton, ON salary details

$37

$53

$75

How much do problem manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for problem manager in Brampton, ON is $53.13, according to ZipRecruiter salary data. Most workers in this role earn between $43.04 and $64.67 per hour, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Brampton, ON look for?

The top searched job categories for Problem Manager jobs in Brampton, ON are:

What cities near Brampton, ON are hiring for Problem Manager jobs?

Cities near Brampton, ON with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Brampton, ON as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $110,515 per year, or $53.1 per hour.

Network Engineer Manager

Hodgson Russ LLP

Toronto, ON • On-site

Full-time

Re-posted 11 days ago

Job description

Are you looking for an exciting opportunity to play a critical role in designing, leading, and sustaining a secure, high-performing network infrastructure that supports our business operations and growth. Hodgson Russ LLP, a regional, US-based law firm with a vibrant Toronto office, is seeking a Network Engineer Manger.  The position will be based in our Toronto office with collaboration (including regular travel) to our headquarters in Buffalo, New York. In this role, you will be responsible for the planning, design, and ongoing operation of the firm’s network infrastructure, translating business and technology requirements into scalable, secure, and reliable network solutions. Essential responsibilities include:

  • Manage day-to-day network engineering operations, including standards, enhancements, patches, and operating procedures, to optimize availability, performance, security, and functionality.
  • Oversee the installation, maintenance, troubleshooting, and lifecycle management of network systems, subsystems, and related resources supporting the firm’s internal environment, including communications equipment and end-user connectivity.
  • Serve as the network Subject Matter Expert (SME), providing technical leadership and direction for incident and problem management, change execution, and strategic initiatives.
  • Supervise assigned staff by setting priorities, coaching performance, ensuring documentation and compliance, and enforcing security and operational best practices.

This is a hands-on leadership role suited for a professional who thrives on challenges, excels in organization, time and resource management, and is an effective communicator. A bachelor’s degree in computer engineering, software engineering, or electrical engineering is required, along with at least six years of full-time experience in network administration or network engineering with progressively more senior and complex responsibilities.

At this time, the good faith estimate of the annual salary range for this position, if the successful applicant is based in Toronto is $83,700 to $102,600. Where a successful applicant is slotted within this range will vary based on legitimate criteria, such as experience and skill level.

Please apply by clicking through application or on-line by visiting our career page at www.hodgsonruss.com. If your skills and experience match this position, a member of the human resources team will contact you directly. Thank you for your interest in Hodgson Russ opportunities. We do not use artificial intelligence to screen, assess or select applicants for this position.

Once an applicant has been interviewed for this position, within 45 days of the interview or the last interview, we will provide the applicant with information on whether a hiring decision has been made in respect of this position.

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