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Problem Manager Jobs in Ontario (NOW HIRING)

Hodgson Russ LLP

Network Engineer Manager

Toronto, ON · On-site

Serve as the network Subject Matter Expert (SME), providing technical leadership and direction for incident and problem management, change execution, and strategic initiatives. * Supervise assigned ...

Citi

Kafka DevOps Engineer

Mississauga, ON · On-site

CA$94K - CA$141K/yr

Provide L1/L2 technical support, incident/problem resolution, and manage releases, ensuring stability, quality, and functionality against service level expectations. Implement and carry out internal ...

Citi

Applications Support Group Manager

Mississauga, ON · On-site

CA$145K - CA$217K/yr

Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.

Td

IT Support Analyst IV

Toronto, ON · On-site

CA$69K - CA$84K/yr

Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle. * Ensure problem resolutions are released in production on-time and with high quality.

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Problem Manager information

See Ontario salary details

$39

$55

$79

How much do problem manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for problem manager in Ontario is $55.50, according to ZipRecruiter salary data. Most workers in this role earn between $44.95 and $67.55 per hour, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Ontario?

For Problem Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Ontario look for?

The top searched job categories for Problem Manager jobs in Ontario are:

What cities in Ontario are hiring for Problem Manager jobs?

Cities in Ontario with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Ontario as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $115,433 per year, or $55.5 per hour.

Contact Center Operations Engineer (Onsite)

Johnson Controls

Toronto, ON • On-site

CA$90K - CA$115K/yr

Full-time

Posted 6 days ago

Key responsibilities

  • Monitor and support daily operation of contact center platforms, including Nice CXone and associated capabilities.

  • Triage, troubleshoot, and resolve incidents, service requests, and operational tasks within agreed service expectations.

  • Perform problem management activities by identifying recurring tickets, investigating root causes, and helping reduce repeat incidents.

Johnson Controls rating

8.0

Company rating: 8.0 out of 10

Based on 416 frontline employees who took The Breakroom Quiz

137th of 546 rated manufacturers

Job description

What You will do

Are you looking for a role where you canhelp keep critical contact center systems running reliably forthe business?This rolesupports the day-to-day operation of our global contact center platforms, helping ensure incidents, service requests, and operational tasks are handled with ownership, urgency, and care.

You will work withthe Nice CXone suite of omnichannel ACD and IVRcapabilities, along with related contact center tools such asWorkforce Engagement, Feedback Management, Performance Management, Interaction Analytics,and Artificial Intelligence.This is an operational role focused on keeping the environment stable, improving service quality, and reducing repeat issues through effective problem management. You do not need to be a deep Nice expert on day one, but you should bring 3-5 years of relevant contact center technology experience and a willingness to keep learning.

How you will do it

  • Monitor and support daily operation of contact center platforms, including Nice CXone and associated capabilities.

  • Triage, troubleshoot, and resolve incidents, service requests, and operational tasks within agreed service expectations.

  • Partner with engineering, operations, vendors, and business teams to restore service quickly and communicate clearly during operational issues.

  • Perform problem management activities by identifying recurring tickets, investigating root causes, and helping reduce repeat incidents.

  • Maintain accurate ticket updates, documentation, knowledge articles, and operational runbooks.

  • Support routine platform administration, configuration updates, reporting requests, and health-check activities.

  • Build strong working relationships with business partners and make operational information understandable to non-technical audiences.

  • Be an inclusive, supportive teammate who takes ownership and follows through.

  • This is an operational support role focused on stability and service quality; it is not a design or architecture role.

What we look for

Required

  • 3-5 years of experience supporting contact center technology in an operational, production support, or service management role.

  • Hands-on experience with Nice CXone

  • Experience managing incidents, service requests, operational tasks, and ticket queues using IT service management practices.

  • Ability to troubleshoot production issues, identify patterns, and contribute to problem management activities that reduce repeat tickets.

  • Curiosity, follow-through, and a practical interest in improving operational stability and user experience.

  • Bachelor's degree plus confirmed knowledge or experience, or equivalent experience.

  • Ability to communicate clearly with technical teams, vendors, and business partners during normal operations and service-impacting events.

  • Ability to establish relationships with resources who report to different managers and work effectively across teams.

HIRING SALARY RANGE: $90,000 - $115,000 (Salary to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

#LI-SI1

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

What Johnson Controls employees say

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About Johnson Controls

Sourced by ZipRecruiter

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

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