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Problem Manager Jobs in Ontario (NOW HIRING)

Maarut

CA$70 - CA$75/hr

Incident and Problem Management: * 10+ years experience triaging, analysing, diagnosing (i.e., troubleshooting), evaluating options, and resolving application problems, especially those related to ...

Td

Manager, Network Service Delivery

Toronto, ON · On-site

CA$96K - CA$136K/yr

Drive post-incident reviews, corrective actions, and problem management initiatives to improve service stability. Leadership & People Management * Leads high-performing team through self-awareness ...

Td

Manager, Network Service Delivery

Mississauga, ON · On-site

CA$96K - CA$136K/yr

Drive post-incident reviews, corrective actions, and problem management initiatives to improve service stability. Leadership & People Management * Leads high-performing team through self-awareness ...

Canadian Tire

Manager, RSSD

Toronto, ON · On-site

CA$79K - CA$131K/yr

  • Retirement

Strong understanding of ITIL, service management, incident response, problem management, and operational governance. Experience improving contact center performance through workforce management ...

New

Canadian Tire

Manager, RSSD

Toronto, ON · On-site

CA$79K - CA$131K/yr

  • Retirement

Strong understanding of ITIL, service management, incident response, problem management, and operational governance. Experience improving contact center performance through workforce management ...

New

Td

Manager, Network Service Delivery

London, ON · On-site

CA$96K - CA$136K/yr

Drive post-incident reviews, corrective actions, and problem management initiatives to improve service stability. Leadership & People Management * Leads high-performing team through self-awareness ...

''

Manager, Digital Manufacturing Applications

Toronto, ON · On-site

CA$102K - CA$137K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Drive incident and problem management practices, ensuring timely resolution and continuous improvement of systems What you'll need to be successful. * Bachelor's or Master's degree in Engineering ...

FCT

Specialist, IT Operations

Oakville, ON · On-site

CA$92K - CA$112K/yr

  • Retirement

  • PTO

You will support day-to-day IT Operations activities, incident and problem management, operational documentation, production readiness, ServiceNow process usage, and continuous improvement activities.

Scotiabank

Global Systems Operator

Toronto, ON

  • PTO

All incidents must be tracked through the incident/problem management tools and escalated if necessary. Responsible for completing Shift Turnover logs, Morning Statuses and all relevant logs prior to ...

Ci

Manager, Data Operations

Toronto, ON

  • Medical

  • Life

  • Retirement

  • PTO

Monitoring, Incident & Problem Management * Implement proactive monitoring, alerting, and observability for data pipelines and platforms. * Lead incident response, root-cause analysis, and post ...

HireValues

Sr System Engineer

Toronto, ON · On-site

Execute best practices in investigation, technical escalation, diagnosis, recovery, documentation, communication and transition to Problem Management. Support and conduct vendor release impact ...

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Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Ontario

Problem Manager information

See Ontario salary details

$39

$55

$79

How much do problem manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for problem manager in Ontario is $55.50, according to ZipRecruiter salary data. Most workers in this role earn between $44.95 and $67.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What are popular job titles related to Problem Manager jobs in Ontario?

For Problem Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Ontario look for?

The top searched job categories for Problem Manager jobs in Ontario are:

What cities in Ontario are hiring for Problem Manager jobs?

Cities in Ontario with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $115,433 per year, or $55.5 per hour.

RQ11328 - Identity Access Management Consultant - Senior

Maarut

CA$70 - CA$75/hr

Full-time

Posted 4 days ago

Job description

Support the development, UAT and Production of PKI OIM and OPS/BPS Secure environments, including:

  • Monitoring the health, performance, and status of service components (e.g., technology stack).
  • Starting and stopping service components.
  • Backing up or recovering service components (e.g., associated data or configurations).
  • Tuning service components.
  • Maintaining service components (e.g., applying patches, renewing certificates, or licenses).
  • Triaging, analysing, and resolving incidents.
  • Identifying, analysing, and resolving problems related to PKI OIM and OPS/BPS Secure.
  • Assessing the impacts of changes on OPS Secure, including changes raised by clients and service providers (e.g., ITS, CompuCom, Telus).
  • Documenting maintenance and support requirements and procedures.


Provide on-call support for the PKI OIM and OPS/BPS Secure production environments 24x7.

  • Participate in incident management activities as an incident analyst, or tier-2/tier-3 SME.
  • Participate in change management as a change assessor, change analyst or application SME.


Support clients across the OPS and BPS to support integrations with their applications using PKI OIM and OPS/BPS Secure for identity and access management by:

  • Analyzing client technical requirements, designing approaches/solutions.
  • Describing patterns related to integration approaches/solutions.
  • Developing processes and plans that support the application of patterns.
  • Constructing, testing, and deploying solutions.
  • Analyzing and resolving problems encountered during integration.
  • Developing utilities, scripts, applets, and reports to facilitate and automate the integration experience.
  • Documenting approaches/solutions.


Improve the support posture of the PKI OIM and OPS/BPS Secure team by:

  • Developing requirements for support tools.
  • Evaluating and recommending tools.
  • Installing and configuring tools.
  • Developing, testing, and deploying programmatic constructs (e.g., scripts, queries, views, reports, procedures or other).
  • Documenting maintenance and support requirements and procedures.


Requirements

Experience and Skill Set Requirements:

Must Haves:

  • 10+ years experience sustaining (e.g., administration, operations, support, patching, monitoring, starting/ stopping) commercial-off-the-shelf (COTS) based identity and access management systems.
  • At least 4 years experience must be related to Oracle Identity and Access Management Suite Plus. Experience with OIAM 12C is preferred.
  • 10+ years experience triaging, analysing, diagnosing (i.e., troubleshooting), evaluating options, and resolving application problems, especially those related to identity and access management systems and the above technologies.
  • 10+ years experience with quality control and assurance methodologies and practices as applied to the implementation of applications with over 10,000 users.
  • Experience with Change Management and Release Management as processes supporting the implementation of large applications.


Skill Set Requirements:

Sustainment of Large Identity Systems:

  • 10+ years experience sustaining (e.g., administration, operations, support, patching, monitoring, starting/ stopping) commercial-off-the-shelf (COTS) based identity and access management systems.
  • At least 4 years experience must be related to Oracle Identity and Access Management Suite Plus. Experience with OIAM 12C is preferred.
  • At least 4 years experience must be related to implementations with over 10,000 registered users.
  • 3+ years experience with the Oracle Unified Methodology (OUM) for COTS implementations.
  • 2+ years of experience with Nagios and other system monitoring tools (e.g., Big Brother).
  • Knowledge and understanding of IT security technologies, particularly encryption and authentication technologies such as public key infrastructure (PKI), privilege management infrastructure (PMI) and secure sockets layer (SSL).


Sustainment of Large Application Implementations:

  • 10+ years experience designing, developing, deploying, and sustaining large application implementations based on the following technology products: Oracle Fusion Middleware, Oracle Identity and Access Management Suite, OHS, Tomcat, Windows Internet Information Server (IIS), IBM HTTP Server, Apache, IBM WebSphere, Oracle database 19c, Oracle Directory Server Enterprise Edition, Solaris, Windows, AIX and Linux.
  • Experience with Information Technology Infrastructure Library (ITIL) processes such as Service Level Management, Problem Management, Change Management, Release Management, and Capacity Management.


Incident and Problem Management:

  • 10+ years experience triaging, analysing, diagnosing (i.e., troubleshooting), evaluating options, and resolving application problems, especially those related to identity and access management systems and the above technologies.
  • Experience with decision making processes.


Quality Assurance:

  • 10+ years experience with quality control and assurance methodologies and practices as applied to the implementation of applications with over 10,000 users.
  • Experience with Change Management and Release Management as processes supporting the implementation of large applications.
  • Experience with automated testing tools, such as Team Foundation Server (TFS).
  • 3+ years experience with the Oracle Unified Methodology (OUM) for COTS implementations or its predecessors (e.g., Oracle Application Implementation Methodology (AIM)) or equivalents.