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Problem Manager Jobs in Colorado (NOW HIRING)

Meta

Manager, Network Operations and Support

Denver, CO · On-site

$162K - $227K/yr

Ensure all operations adhere to Meta-wide best practices in design, security/compliance, and reliability • Supervise Vendor and Managed Service Provider performance assessment and incident/problem ...

Litera

Manager, Site Reliability Engineering

Denver, CO · Hybrid

$120K - $160K/yr

Familiarity with ITIL, Problem Management, Change Management, Operational Excellence, or modern platform engineering practices. * Experience supportinghighly availablecustomer-facing platforms in a ...

Litera

Manager, Site Reliability Engineering

Denver, CO · On-site

$58.75 - $78/hr

Familiarity with ITIL, Problem Management, Change Management, Operational Excellence, or modern platform engineering practices. * Experience supporting highly available customer-facing platforms in a ...

The GEO Group

Computer Support Specialist

Boulder, CO

$22.50/hr

Responsibilities Summary Acts as a liaison for information systems problem management. Screens, diagnoses and/or refers inquiries and requests related to the performance and maintenance of personal ...

The GEO Group

Computer Support Specialist

Boulder, CO · On-site

$22.50/hr

Responsibilities Summary Acts as a liaison for information systems problem management. Screens, diagnoses and/or refers inquiries and requests related to the performance and maintenance of personal ...

Eliassen Group

Lead Support Analyst

Almont, CO · On-site

$55 - $60/hr

Oversee incident and problem management, ensuring timely triage, resolution, and clear communication. * Troubleshoot application issues, identify remediation steps, determine root causes, and ...

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All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Colorado

Problem Manager information

See Colorado salary details

$29.4K

$64.6K

$121.5K

How much do problem manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for problem manager in Colorado is $64,589.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $88,300.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Colorado?

For Problem Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Colorado look for?

The top searched job categories for Problem Manager jobs in Colorado are:

What cities in Colorado are hiring for Problem Manager jobs?

Cities in Colorado with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Colorado as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $64,589 per year, or $31.1 per hour.

System Reliability & Support Lead - Hogan and Umbrella

PNC Bank

Arvada, CO • On-site, Remote

$75K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

PNC Bank rating

7.8

Company rating: 7.8 out of 10

Based on 347 frontline employees who took The Breakroom Quiz

89th of 174 rated banks

Job description

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a System Reliability Support Specialist with PNC's Site Reliability Center (SRC) you will work remotely from within PNC's footprint or work from one of PNC's IT Hubs; Cleveland, Ohio; Pittsburgh, Pennsylvania; Denver, Colorado; Phoenix, Arizona; Birmingham, Alabama or Dallas, Texas.
*On-call production support rotates across two team members which may require you to provide support off hours every other week. Generally, minimal off hours required.
-Hogan mainframe-based systems experience is required.
-Experience with Umbrella is a plus.This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

  • Support the production environment for UMB/UMT

  • Provide CTB resources documentation on the Hogan migration process

  • Training CTB resources on the Hogan migration process

  • Provide solutions for issues that occurred during the Hogan migration process

  • Support the QA and PAS batch cycles

  • Liason to CICS for new files or issues

  • Validate Tevents

  • Assist and monitor Key Range Rebalance process (all env)

  • Leads and participates in the monitoring, maintenance, support and modernization of systems and software to ensure stability and compliance to technology standards.

  • Performs maintenance, including installation of patches and upgrades. Coordinates with delivery teams to ensure changes are implemented in order to maintain a stable production environment.

  • Incident detection, resolution and/or escalation. Analyze and identify root cause of incidents. Gathers information and reports out on design, reliability, maintenance problems and bugs.

  • Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Implements methods, techniques and evaluation criteria for monitoring software reliability and resolving incidents.

  • Educates and coaches more junior staff to ensures in depth knowledge of supported systems and applications.

  • Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

  • Hogan and Umbrella experience highly preferred

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Investigative Mindset, Mainframe Support, Problem Analysis, Process Improvements, Release Management, Site Reliability Engineering, Software Solutions, User Experience (UX) DesignCompetenciesAnalytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Problem Management, Requirements Analysis, Software Reliability Management, System Development Life Cycle, Technical TroubleshootingWork ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $75,000.00 - $150,000.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 06/02/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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